Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
3
Good sound, Poor Fit
on March 3, 2022
Posted by: Anonymous
the fit isn't as good as the buds of 2020. they keep falling out of my ears without the notch of the old generation.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Charles, Samsung Care, April 20, 2022
Hi Sandy. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Buds Pro not fitting properly. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
How to wear your Samsung earbuds; Attach the earbud tips to your Galaxy Buds Pro and Galaxy Buds2
https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144423004
Have a great day.
^Charles
How to wear your Samsung earbuds; Attach the earbud tips to your Galaxy Buds Pro and Galaxy Buds2
https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144423004
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Worst experience ever! Returning these.
on March 4, 2022
Posted by: cynthiatxrn
from Texas
do not buy these unless you have a galaxy phone. i have older galaxy buds and absolutely love them! they work flawlessly with my iphone. i had the “galaxy buds app” from ios app store that allowed me to do hardware & software updates to the buds directly, set and control touch buttons, check battery levels, change tone & ambiance levels, plus so much more. i was impressed. so, i ordered the galaxy pro buds. they would not connect to the same app i used for my old galaxy buds at all. i was told they wld work with iphone 13, no problem. i spent literal hours trying to make them work. i cannot control the volume on the buds themselves at all! apple iphone = zero control. sending them back for a full refund! and they feel like much cheaper quality.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Sound quality
on March 6, 2022
Posted by: Xian
ive had the samsung galaxy buds+ and to be honest the fit better, i really hate the way the interchangable ear pieces were taken away. i guess you would call it a fin, these are already falling out of my ears and im honestly worried i may loose one.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Allergic Reaction
on March 9, 2022
Posted by: bc504
although i really liked these earbuds, after a few months of use, i developed a severe allergy to the material the earbuds are made of. despite trying different ear tips the earbuds were still unwearable. so be aware that if you develop an ear canal inflammation with fluid coming from your ears, these earbuds are the likely source. it took me forever to figure out that this was the source.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Buds+ were way better
on March 14, 2022
Posted by: Erin
from California
i own buds, which are great for a 1st gen product, and buds+, which solved the short battery life issues of the original and added easy transition between devices. both of those models are very comfortable for long days of conference calls and podcast addiction. the buds pros, on the other hand, are not particularly comfortable. they're gargantuan and constantly feel as though they're on the verge of falling out, despite my switching to the largest ear tip provided. the size might be forgivable if they had a long battery, but it seems shorter than the buds+ battery life. and to top it all off, i was expecting kind of a matte silver, similar to the case, but they are super shiny, as if i'm trying to look like an android from a bad old sci-fi movie.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Not a great fit
on March 15, 2022
Posted by: Connie
from Florida
i cannot keep my headphones on and apparently there are extra different sized rubber wings/tips that came with the headphones which i didn't get with mine. as much as i like them i'm still disappointed because they keep falling out.
Features
2
Performance
3
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
?
on March 17, 2022
Posted by: J Reyes
from 90011
samsung why are your headphones causing my ears to hurt and swelling and crating scabs in both my ears?
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
good sound quality but terrible fit
on March 21, 2022
Posted by: Jalen
these headphones are very good when they actually stay in your ear. i have switched to every earpiece that was sent with the bud and this issue never got better. honestly wouldn't recommend them.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy Charles, Samsung Care, April 19, 2022
Hi Jalen. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Buds Pro. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144419835
Have a great day.
^Charles
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144419835
Have a great day.
^Charles
Written by a customer while visiting Samsung US