Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
2
better sound, but worse design
on December 21, 2021
Posted by: Dotz
from New York
overall, i am unhappy with these. the sound on the earbud and mic are definitely an upgrade from previous models. the fit is uncomfortable, they straight up fall out often even after adjusting all the rubber accessories it comes with.
the square design of the case is less sleek than before and due to its shape, makes it difficult to operate quickly when before u could open it with your eyes closed. like previous models, if it falls, it pops open and the buds go flying across the room.
the touch features are less responsive than previous models
the square design of the case is less sleek than before and due to its shape, makes it difficult to operate quickly when before u could open it with your eyes closed. like previous models, if it falls, it pops open and the buds go flying across the room.
the touch features are less responsive than previous models
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 30, 2021
Hello Dotz, thanks for reaching out! I know how difficult this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144032112
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144032112
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible fit!!! Immediate fall-out!!
on December 23, 2021
Posted by: Midknight
i got these today and after reading all the reviews about the poor fit the first thing i did was try out how they fit me. i tried all the supplied ear tips or whatever they are called and none of them worked in my ear. the buds fell out after seconds of inserting them. no matter how much i tried they fell out. i have to wonder how they test these things out? i can't comment on the sound quality since i never went that far. i got the rma number and these are going straight back to samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 31, 2021
Hello Midknight, we apologize that your experience with these earbuds was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Ear Mold
on December 27, 2021
Posted by: Kent Wayne
great sound, nice charger box. both buds fell out of my ear and i lost both of them. tried the bluetooth locator and that did not work either. i went back to to my old retro head phones
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Tinny Thin Brittle Highs - Not good
on January 4, 2022
Posted by: DarrinT
bought these and was excited to finally get a pair of ear budw where my classical and piano music sounded like it should. unfortunately, these earbuds have brittle, tinny highs and border on distorting the sound. very disappointing. if there is a way to eq the sound to adjust the highs and bring up the very weak bass, that may help. i may have to return these.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 5, 2022
Hello DarrinT, thank you for reaching out. I understand how important this is for you. If you haven't returned the earbuds, here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the audio quality. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144047441
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144047441
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
quality
on January 7, 2022
Posted by: mcdonald
from canton nc
i love my new earbud pros. however i wish that the pro had the same ambient sound feature as my earbud plus had.( the plus lets the ambient work with just one in but the pro only works if you have both in. other than that these are the best ear buds i have ever owned.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best on the market
on January 8, 2022
Posted by: TheeJarod
from Seattle, WA
i have been daily driving these earbuds for about 3 years, they have been dropped numerous times,they still will hold 12 hour playback battery life. they will charge up to 30% in about 5 minutes, and fully charged in about 20. i have not purchased new earbuds yet, because these ones are still performing great. once these earbuds stop performing i will purchase the newest samsung product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
HUGE LET DOWN
on January 8, 2022
Posted by: Anonymous
from Cleveland, Oh
after a couple days of use, i had discarge from my ears. stopped using the buds for a month and infection was completely cleared up. wore one for less than a hour and i had a wet ear after taking the one out. figured it was a fluke, so after work i put one in the other ear on my way to the car and wore it on my ride home. big mistake. woke up with itchy ears yet again. did some digging and seems like it was a known issue. had the buds for less than 3 months and sent them off to samsung after researching and finding other people on the samsung forums with the same issue.
issue... nickel in the charging port of the buds pro, which was not in previous models. i am allergic to nickel. this is something that should be told to the consumer
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
I really wanted to like them..
on January 12, 2022
Posted by: Emmalee
from Syracuse, NY
over the past couple years i've been a raving galaxy buds fan. i've had the original buds and the buds+. when i decided to upgrade again recently, i went with the buds pro. the very first day i immediately had my doubts, as they would not stay in my ears no matter how hard i tried. i even went so far as to watch their how to videos they recommend (though i'm far from a newbie to earbuds). on the rare occasion i would get them to stay in, they hurt, and would still fall out if i smiled, opened my mouth, or simply just moved the wrong way. i've had them a month now, as i was really trying not to waste my money, but i just can't stand it anymore. i have little scabs in my ear now. i just want to get rid of these pros and go back to the buds+. i wish they hadn't redesigned the entire thing.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 13, 2022
Hello Emmalee, thank you for bringing this to our attention. We are sorry to hear of your experience. I can see how hard you've tried to get this resolved. Since you have already done some troubleshooting we would like to look further into this matter for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144073624
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144073624
^Elizabeth
Written by a customer while visiting Samsung US