Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
1
They don't fit and they itch like crazy
on November 20, 2021
Posted by: Just Me
loyal samsung customer. every phone, device and appliance i own is samsung. replacing a pair of galaxy plus which i loved. immediately knew i was returning the pro's. the design is horrible. if you have to look on the website to figure out if your wearing them correctly that is pretty sad. even if they did fit they are not usable. they itch like crazy. really unfortunate because the sound quality seems amazing from what i can tell. i didn't get to really use them for the reasons i've stated above.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Allergic reaction
on November 22, 2021
Posted by: Henry
been using my galaxy buds pro for months now. the sound is good and it connects fast. my issue is having an allergic reaction. crusty, leaking, itchy ears. my old ear buds i never had an issue with. finally decided to look it up and it seems i am not alone. not cool! please issue a refund recall or something. i'm a samsung fanboy, please don't chase me back to google phones.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, November 24, 2021
Hello Henry, thank you for bringing this to our attention. I can see why you're so concerned. We would definitely like to look further into this matter for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143915811
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143915811
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
These buds gave me an ear infection
on November 23, 2021
Posted by: MulliganMan
from Michigan
i was having constant ear infections shortly after using these. never had ear infections before. it got bad enough to see a doctor who had to prescribe me antibiotics and told me to discontinue use of these ear buds. i thought something was wrong with me, but recently discovered that i am not the only one and that this is a major issue and defect. buyer beware.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, November 30, 2021
Hello MulliganMan, thank you for taking the time to leave this review. I understand how this must feel. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143932141
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143932141
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Great sound
on November 24, 2021
Posted by: RKGodwin
from Fort Worth, Texas
i love samsung products. the buds pro are great sounding and function perfectly, as described. they look very nice and the noise cancellation works well. the problem, for me? after a few days of wearing them a couple to three hours a day, i developed an ear infection, in both ears. ear canal is still very painful, even after a doctor's visit (yes, that infected). i have since read that many people have the same issue. samsung should recall these pods. i will go back to my buds live, they work and feel great.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, November 26, 2021
Hello RKGodwin, thank you for bringing this to our attention. We are sorry to hear of your experience with these earbuds. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143918974
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143918974
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Simply The Best
on November 27, 2021
Posted by: Burned2021
from Chicago, Illinois
i've had these galaxy buds pro for about 1-2 weeks. overall, simply amazing. the sound quality is great, and i finally have some ear buds that stay in my ear instead of constantly falling out i.e apple.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, February 17, 2022
Hello Burned2021, that's excellent news! Welcome to the Samsung experience. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound!
on December 7, 2021
Posted by: Jay718
from Toms River,NJ
got these when i got my s21 ultra. great battery life and the sound is excellent. never used them for a phone call yet but heard they work great. i'll try that soon. excellent product and glad i got them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, February 18, 2022
Hello Jay718, thank you for taking time out of your day to leave us this positive review. We appreciate you being part of the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Not made for ears
on December 8, 2021
Posted by: Debb
from Brooklyn NY
the ear buds are not secure in your ear. it is no way those reviews are from customers . i bought the ear buds for some one and they gave them back to me to return because they kept falling out his ear. silly me kept them for myself and now i'm stuck bectnit. nnnjause they are doing the same thing. every day i am chasing them down the street. poorly made.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 10, 2021
Hello Debb, thank you for taking the time to leave this review. I understand how frustrating this must be. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143968356
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143968356
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Won't stay in my ears!
on December 12, 2021
Posted by: Wattsdadeal
from Alexandria, VA
i was happy with the sound when i first got these new earbuds but wasn't expecting them to constantly fall out of my ears. they don't fit like my galaxy earbuds plus with wings to stay in my ear. these don't come with wings and the ear tips do nothing to keep them in my ear. why samsung went away from the proven wing design feature is beyond me. the video on proper wear of the earbuds didn't help at all. going forward samsung include the wing design in all future earbuds so they stay in your ears and won't fall out with the slightest movement.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 13, 2021
Hello Wattsdadeal, thank you for sharing your experience with these earbuds. I understand how difficult this has been for you. I know you have done some troubleshooting already, but here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that may help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143975176
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143975176
^Elizabeth
Written by a customer while visiting Samsung US