Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
5
Great quality, better price!
on October 30, 2021
Posted by: Smashd
from Lynchburg, VA
Expertise:Expert
[This review was collected as part of a promotion.] Upgraded from the buds + and the sound quality is an amazing improvement. The noise canceling is a standard defining feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 27, 2022
Hello Smashd, thank you for taking time out of your day to leave us this positive review. We appreciate you being part of the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Nice headphones-but not for small ears
on October 30, 2021
Posted by: Lunaispretty
from Lincoln, NE
Expertise:Intermediate
[This review was collected as part of a promotion.] I enjoy the sound and the idea of these headphones, but I have small ears and these headphones were too big. I ended up giving them to my husband and he loves them, but I'm sad I spent this much on headphones that I can't use personally. I ended up getting the galaxy buds2, which are smaller and fit great in my ears!
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 27, 2022
Hello Lunaispretty, thank you for taking the time to leave this review. I understand you gave these to your husband to use, but here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear them. We're happy to hear that you are enjoying the Galaxy Buds2. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Love them!
on October 31, 2021
Posted by: Mandy
from Medford, Oregon
Expertise:Beginner
[This review was collected as part of a promotion.] Happy I got my buds pro the other day I just don't know how to use them yet. And they keep falling out of my ears! So I got a few glitches to work out still but I do like them!
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 27, 2022
Hello Mandy, thanks for reaching out! We're happy to hear that you're enjoying these earbuds. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear them. This is a link (https://downloadcenter.samsung.com/content/UM/202102/20210205043252788/WEA_SM-R190_Buds_Pro_EN_UM_010621_FINAL_AC.pdf) to the user manual.
Written by a customer while visiting Samsung US
Customer Rating
2
Design
on November 14, 2021
Posted by: Marta
from orlando
in my case it bothers me a lot because of their size they are not designed for those with small ears, it swells if i use them for a long time
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 15, 2021
Hello Marta, thank you for bringing this to our attention. I can see why you're so concerned. We would definitely like to look further into this matter for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143886223
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143886223
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best Earbuds I Have EVER Owned!!
on November 15, 2021
Posted by: Antiochian Orthodox Man
from Los Angeles, CA
[This review was collected as part of a promotion.] solid build quality - no corners have been cut.
phantom violet beautiful – visible parts look almost like dark violet gunmetal finish.
fit is rock solid. no pain after hours of wearing (after switching to large inserts).
music - bass awesome and clean. high notes - no distortion.
calls- great from both ends - mine and people i have called while using these.
anc - very good; similar to over ear phones.
settings on wearable saved on buds so i can use with other phones with no app.
settings on wearable saved on buds so i can use with other phones with no app.
in the end the pros passed my fit and comfort requirements and have given me the tremendous benefit of sound quality, features and options. i highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, February 3, 2022
Hello Antiochian Orthodox Man, thank you for taking the time out of your day to write this amazing review. We appreciate all the great features that you have pointed out. It is a pleasure to have you as part of the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Owww
on November 16, 2021
Posted by: Crystalhigh
from Medford oregon
while the sound seems to be great these ear buds hurt and constantly fall out. i haven't been able to keep them in long enough to really see how well the sound settings work. if you are looking for comfort i would not recommend.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 16, 2021
Hello Crystalhigh, thank you for bringing this to our attention. I can see why you're so concerned. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. In order for us to look further into them hurting your ears, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143890019
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143890019
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Dont stay in my ears as well as original buds
on November 16, 2021
Posted by: BeninWA
from Bainbridge island
i never end up using them unfortunately and go back to my original buds or buds live because they don't stay in my ear well. when i put them in, they are fine at first, but eventually they slide out if my ear canal and fall off. the other buds fit me much better.
to be more specific, it seems as if they make my ear canals sweat, and i feel them slowly slide out and then fall. too bad because i love everything else about them. just not for me.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
4
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 18, 2021
Hello BeninWA, thank you for sharing your experience with us. I understand how frustrating this must be. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143895996
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143895996
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Sound Amazing, The fit...Meh.
on November 17, 2021
Posted by: Reese
from Augusta,GA
so i recently purchased the headset as a replacement for my live that i misplaced. upon using these, i noticed that they tend to slip out constantly. if you workout with them, or do anything that requires head movement, expect for one of them to fall out. i've swapped out the sizes and still falls. my right side in particular. you'll notice it's falling because of the way it starts to slowly, make it's way out like it's trying to creep away from you. if they make it to where it can stay in your ear, then i'd rate it higher.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 18, 2021
Hello Reese, thank you for bringing this to our attention. I understand how difficult this must be for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143896810
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143896810
^Elizabeth
Written by a customer while visiting Samsung US