Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
5
Good fit
on October 24, 2021
Posted by: ElTigre
from San Juan, PR
Expertise:Intermediate
[This review was collected as part of a promotion.] They really do work well with noise cancelling, I really like the sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 29, 2021
Hello ElTigre, that's wonderful to hear! We're so glad that you're enjoying these earbuds. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great noise cancelling
on October 24, 2021
Posted by: TheDancingSousa
from Tennessee
Expertise:Intermediate
[This review was collected as part of a promotion.] These buds fit well, work well, and have plenty of aftermarket accessories available. The noise cancelling is fantastic for when I'm mowing, and the ambient mode is great for checking out at the store. I liked mine so much I got a case to put them on my key ring!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 1, 2021
Hello TheDancingSousa, that is great to hear! Thank you for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
almost a 5
on October 24, 2021
Posted by: hails78
from illinois
[This review was collected as part of a promotion.] I love them sound is great .could be more bass but still good . the only things I don't like are after an hour or so your ears start to hurt from wearing them . I used the smallest size but still hurt. I also do not like the placement of the control buttons .everytime you try to adjust them you pause or skip the song .I wish they could of been compatible with hey Google so you could do other things with them and avoid those buttons. they are the very first pair of expensive earbuds I've purchased definitely better quality than I was used to . just wish they didn't make my ears sore to touch after wearing them
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 1, 2021
Hello hails78, thank you for reaching out. If I were in your position, I would feel the same way too. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143937119
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143937119
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty Good
on October 24, 2021
Posted by: pshin543
from Newton, MA
Expertise:Intermediate
[This review was collected as part of a promotion.] I picked these up after looking a several YouTube and internet reviews. I am also using them with a Motorola Edge Plus and I had no issues connecting them or using the Galaxy Wearable app to control them. So far I like the battery life and sound quality. The ambient mode is very hit or miss. I have pretty severe tinnitus in one ear and what I would do with other headsets is move the balance over to one side to simulate more of a stereo effect. I did this with the Galaxy Buds and it worked fine for that purpose. However, with the balance cranked over, I felt the ambient mode would kick in at the slightest external noise. When I moved the balance back to the middle, this was not as much of an issue.Sound quality is excellent and they give you a number of earpieces to get a good fit.They also provide a number of ways to accesorize via the Galaxy Wearable app. The case charges the Galaxy Buds while they are sitting in the case and they can be charged wirelessly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 1, 2021
Hello pshin543, thank you for leaving this detailed review. We value your feedback! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great fit.
on October 24, 2021
Posted by: Snappermaster11
from Gulf shores alabama
[This review was collected as part of a promotion.] Great fit ,and great sound , and stay charged for a long time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 3, 2021
Hello Snappermaster11, that's great to hear! Thank you for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect fit and sound
on October 25, 2021
Posted by: Wintrader
from Anahiem, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I've used jabra elite actives and the older sumsung buds that would always their hold after a while of usage leading to constant readjustments throughout use. These buds stay in perfectly and provide pretty sound isolation and suppression
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 6, 2021
Hello Wintrader, that is awesome to hear! Thanks so much for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great buds!!
on October 25, 2021
Posted by: Anonymous
from Appleton, wisconsin
Expertise:Intermediate
[This review was collected as part of a promotion.] I love my buds!! Great signal and sound! Great addition to my phone
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 8, 2021
Hello ShawnRyan, that's great to hear! Thank you for being a part of the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
More than what I expected
on October 25, 2021
Posted by: GrR2
from Miami
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this a month a go I upgraded from the galaxy buds live. And the difference makes all the sense of the world. I'm amazed
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 8, 2021
Hello GrR2, it is always great to hear from a loyal Samsung customer. Thank you for taking time to leave this review! ^Elizabeth
Written by a customer while visiting Samsung US