Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
4
Good Sound @ resonable price
on October 20, 2021
Posted by: Poffdaddy
from E1Ko Nevada
Expertise:Intermediate
[This review was collected as part of a promotion.] Lost my last pair of Samsung earbuds. Picked up a pair of Sony earbuds.Very disappointg Couldn't wait to get a new pair of Samsung earbuds. Sound is great. They connect great singular or together. They don't fall out. The Sony I got were Sport and could not Keep them in place.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not the best for the ears
on October 21, 2021
Posted by: Raven
so, the sound quality on these are okay, to me still not the best, but i can live with it. however this isn't my biggest problem, the problem is that it does not stay in my ears at all. it slips out ever so often, i can't dance or use it to work out because it slips out often. i changed the ear pieces but still won't fit in snuggly. i had the buds plus i believe and it was way better. they should have stuck with that original design.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, October 28, 2021
Hello Raven, thank you for taking the time to leave this review. I know how hard you've tried to get this resolved. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143831408
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143831408
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Flawless
on October 21, 2021
Posted by: Gabe Samsung
from Harrogate, TN
Expertise:Intermediate
[This review was collected as part of a promotion.] Galaxy buds pro are amazing when it comes to sound quality. I can hear both highs and lows and not have to worry whether or not it is pitchy or quiet. The bass and tweeter set up in the binds work amazing. I love the ANC. It is like living in my own world! 360 degree audio could be improve, however, to be a bit less echo sounding. Overall, I love these ear buds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 19, 2021
Hello Gabe Samsung, we are thrilled to know you're getting great use out of all the wonderful features these earbuds have to offer. Thank you for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Sounds is great, but fit is awkward
on October 22, 2021
Posted by: Tstanto6
from Akron, Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had Galaxy Buds 1 and Galaxy Buds Plus. Finally upgraded to the Pros and after a few months I've gone back to the plus model. The Pros sound better but cannot stay in my ears at all. They tend to slowly work their way out regardless of the tip I use
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great ear bugs to go with my phone
on October 22, 2021
Posted by: Balabla
[This review was collected as part of a promotion.] I bought it together with my Samsung S21. The fit is perfect and comfortable; pairs well with phone. You have option to choose noise cancellation or not; automatically reduce volume when you start speaking to people (if you are in the middle of playing media). Sound performance is ok. Overall it's convenience to have those ear buds with you.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Ignore your kids!
on October 23, 2021
Posted by: Squishypanda004
from Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] These are the best headphones I have ever had. They are the only pair that can block the noise that is my house. With a house full of 4 boys, birds, and dogs I can finally hear my own thoughts!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 24, 2021
Hello Squishypanda004, we are glad that these earbuds have been such a great fit for you! Thank you for taking time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Device!
on October 23, 2021
Posted by: SamySung
from Redding Ca
Expertise:Expert
[This review was collected as part of a promotion.] I bought these a few months back adnthey are life savers, I love the ability to listen to music and the outside world at the same time!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 24, 2021
Hello SamySung, thank you for taking time out of your busy day to leave feedback on these earbuds! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Love them
on October 23, 2021
Posted by: Moreno
from Fountain NC
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm so glad I got this earphones, the have nice sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 26, 2021
Hello Moreno, we're so happy that you've found the perfect earbuds for you. Thank you for being a part of the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US