Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
1
Not the most comfortable
on October 3, 2021
Posted by: Pippie
from New york
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought the galaxy ear buds pro about 2 months ago, and because of the way the fit they were causing sores in my ears so I stopped wearing them and got a different pair
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Great feature but terrible buds
on October 19, 2021
Posted by: DWP954
from Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] The buds got me major inner and outer ear infection and it's probably been 6+months now that I stopped using them and my outer ears is just now about healed up
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Just regular earplugs
on October 30, 2021
Posted by: Ali12
from Ny
Expertise:Intermediate
[This review was collected as part of a promotion.] Nothimg really special for the price. Not very ultimate sound like beats. And also not ultra comfortable. Ear start to hurt after sometime.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 14, 2021
Hello Ali12, thank you for sharing your experience with these earbuds. I understand how this must feel. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143980478
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143980478
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible slippery case
on November 6, 2021
Posted by: Albit
from Brooklyn
the case is about as grippy as a wet bar of soap. ive dropped it 4 times in a month now. and there’s no lip to tell you which side opens. all 4 sides are exactly identical, so you fumble around rotating it in you hand to try to open it. the noise cancellation is eh.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 8, 2021
Hello Albit, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Design and Ear Infection
on December 14, 2021
Posted by: John
i've been having these buds for about a month now. the design is very bad for my ears. the fit isn't good ar all no matter how many times i changed the ear tips. everything i work out or while i'm at work they always fall out. after 10 minutes of having them on they make my ears sore. recently i had to go to the doctors because the buds gave me an ear infection. these buds preform good but they're not for everyone.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
4
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 16, 2021
Hello John, thank you for bringing this to our attention. We are sorry to hear of your experience with these earbuds. I understand how this must feel. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that may help you learn more about how to wear them properly. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143987192
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143987192
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Fall out constantly
on December 27, 2021
Posted by: zarilya
after following the instructions countless times, making sure they're inserted properly, and changing the tips, they still fall out constantly. they sound great but they're useless if they won't stay in.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 31, 2021
Hello Zarilya, thank you for bringing this to our attention. I see where you're coming from. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144035288
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144035288
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Ear Infections
on January 22, 2022
Posted by: Jsox
i loved these ear buds. up until they caused me to get a severe ear infection in both of my ears. which i have lingering issues from even a year later. i can't even use them anymore. be wary!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 25, 2022
Hello Jsox, thank you for bringing this to our attention. If I were in your position, I would be upset too. We would definitely like to look further into this matter for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144111778
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144111778
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Case is not secure!
on March 20, 2022
Posted by: Kelita
i lost my buds pro after only a week of ownership because the case opens up too easily and they fell out. unfortunately trying to track them didn’t work either. highly disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US