Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
5
A+ Bluetooth experience
on October 31, 2021
Posted by: Galaxyguy27
from Houston, Texas
Expertise:Expert
[This review was collected as part of a promotion.] Best wireless head phones I've had and love that they instantly switch based on the Samsung device I'm using...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 27, 2022
Hello Galaxyguy27, Samsung is glad to receive 5-star reviews from valued customers like you. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
I upgraded to be back to the first model
on November 2, 2021
Posted by: Flip
from Miami
i was really excited to get the new galaxy buds and honestly it was simply a let down - to be fair, the sounds quality mostly for calls is great (people can actually hear you with one earpiece) but they just simply don't fit.
i've tried changing the size of the plastic buds - make sure to put them correctly, but they just don't stay.
what happened samsung? i don't want to have to but the airpods cause they are not meant for my phone!
please make the next ones more stable - the first gen were perfect, would never fall but had audio issues
remember that most people only wear 1 headpiece at a time, so make the noise cancel and added settings accordingly!
i've tried changing the size of the plastic buds - make sure to put them correctly, but they just don't stay.
what happened samsung? i don't want to have to but the airpods cause they are not meant for my phone!
please make the next ones more stable - the first gen were perfect, would never fall but had audio issues
remember that most people only wear 1 headpiece at a time, so make the noise cancel and added settings accordingly!
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 4, 2021
Hello Flip, thank you for taking the time to leave this review. I understand what you're going through. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143851982
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143851982
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
poor fit
on April 7, 2022
Posted by: Natasha
from Gilbert, Louisiana
the fit is very poor. it doesn't stay in ear, if i'm not careful and constantly pushing it back in it falls right out. i've changed the tips and tried moving it differently but nothing has worked. definitely a design flaw. i had the galaxy buds and the buds2 with the wing and they were great. i didn't have this problem with them. the sound is great but will most likely return d/t fit. very disappointed.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Charles, Samsung Care, April 14, 2022
Hi Natasha. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Buds Pro. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144403128
Have a great day.
^Charles
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144403128
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Works Great!
on June 29, 2022
Posted by: liketowalk2listen
from NC
Expertise:Beginner
[This review was collected as part of a promotion.] Quick to upload into blue tooth. And they work great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the rich sound!!!
on June 29, 2022
Posted by: Anonymous
from Miami florida
Expertise:Expert
[This review was collected as part of a promotion.] I love how rich the sound is and how good it is the noise canceling is and also the ambient soind when im using it ia very versatile, the only thinl I dont like as mucb as my previous galaxy buds live is the fitment hopefully is just a matter of getting use to it
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful but painful
on January 20, 2021
Posted by: surfrchk
i was so excited about these buds because they looked closest to my original buds+. within 5 minutes of wearing them they were so painful i got a massive headache. i thought maybe i would just have to "tough it out" and wear them to get used to them, nope. didn't make the day. the sound was great, just like my buds+.
i'm sad to have to return them but they were just too painful.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 20, 2021
Hello surfrchk, we apologize that your experience with these earbuds has been less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
So good, but could be fixed so easily!
on January 21, 2021
Posted by: coolio
i really like these headphones. they sound amazing, they fit me really well, and the noise cancelling is pretty good. however, i can't get past the lack of support on non-samsung devices. when i'm using my laptop, for instance, i am not able to turn off noise cancelling. i can only choose between noise cancelling and ambient sound. instead, i have to reconnect them to my smartphone, turn it off in the app, and then reconnect to my laptop. support on ios devices is also lackluster, as there is no app for these earbuds on the app store.
i really want to love these, but the lack of software support is infuriating! please samsung, this is an easy fix and would bring so much more value to these premium earbuds.
i really want to love these, but the lack of software support is infuriating! please samsung, this is an easy fix and would bring so much more value to these premium earbuds.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 22, 2021
Hello coolio, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Sounds great. Noise cancelation does nothing.
on January 17, 2021
Posted by: CRsamsung
from Cedar Rapids, IA
while these are the best sounding ear buds i've ever owned, the noise canceling functionality does nothing. no change. not even a little bit. and i've tried using the larger eartips and pushed them deep in my ear canal. no change in sound when anc is turned on. debating whether i should return them...
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 20, 2021
Hello CRsamsung, thank you for bringing this to our attention! We would love the opportunity to further assist you with this issue. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142866477
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142866477
^Elizabeth
Written by a customer while visiting Samsung US