Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
1
FALL OUT WARNING!
on January 20, 2022
Posted by: Emily
from Denver, Colorado
i attempted to upgrade from my 1st set of buds to the pro. i loved my 1st pair, but they died. so, i thought i'd try the 'top of the line' pro buds. even after trying all the 'sleeves' that the pro's came with, they will not stay in my ears! it seems as though the prong leading into the ear canal is way shorter than the other models. so, no matter which 'sleeves' you choose, they are too shallow to go into my ear.
listening to a book on my couch and they fall out. eating food with them in and they fall out. walking to take out the trash and they fall out. turning your head too fast and they fall out!
it's quite ridiculous!
returning asap
listening to a book on my couch and they fall out. eating food with them in and they fall out. walking to take out the trash and they fall out. turning your head too fast and they fall out!
it's quite ridiculous!
returning asap
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 20, 2022
Hello Emily, we apologize that your experience with these earbuds was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
they dont fit
on May 8, 2022
Posted by: Anas Ahmed
the shape of these are terrible. they dont stay in your ear at all
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound!
on June 14, 2022
Posted by: TRIGGERHAPPY
sound quality is amazing. they switch between my devices seamlessly. bixby works great on them too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best ones Yet
on January 17, 2021
Posted by: HoPpEr
from Valdez, Alaska
i have had all three buds, from the start and these are the best of the best...sound is alot more crisper and distinct, immersible
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I like the new Buds Pro
on February 1, 2021
Posted by: Sonya
from Norfolk, VA
i like the sound of the buds pro ear phones but my only issue is how they fit inside my ears. i don't like the way they fit in my ears they don't fit snug like the previous pairs. they feel as if they may fall out. other then that the sound quality is great and above par i am glad that i got them. i am not sure if i will be able to work out with these cause i am afraid of loosing one or it falling out and breaking.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I really want to love these
on January 20, 2021
Posted by: Robert
from Atlanta, Georgia
i've officially had these for 24 hours and i love the sound quality they're way better than the past generations i have them all. the reason for my 3 stars is because they seriously hurt to wear for more than 20 minutes, i even went on samsung to make sure i was wearing them properly and i was. i changed out the tips and i'm going to give them another 24 hours before i make the decision to return them which sucks because they truly are amazing. don't let this review persuade you from trying them out because they may fit perfectly for you but sadly enough it's probably not the case for me.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 21, 2021
Hello Robert, we apologize that your experience with these earbuds has been less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Exactly What I Wanted I Needed
on January 29, 2021
Posted by: Bmore
i love the new galaxy earbuds pro. they are exactly what i was looking for with the active noise cancellation and the quality sound is excellent! they fit perfectly and can't beat the water resistance as added bonus. i can walk listen to music and at times drown out other people on the track.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Doesn't feel like worthy of pro naming...
on January 28, 2021
Posted by: Oscar
from Honolulu,hawaii
disappointed pretty much sums it up for me.. went from buds plus to love and now "pro" the lives are my favorite so far. even though these claim to have better drivers.. the sound is not as good. the volume is not as good either. the look good but i buy headphones for music.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 29, 2021
Hello Oscar botelho, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US