Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
1
Good sound, disgraceful fit and ANC
on January 24, 2021
Posted by: Tcapi
from Miami
firs of all, really wanted to love those. sound is good and call quality is stellar.
despite that, fit hurts independent of tip size, and anc is basically non existence. there is no dofference at all with anc on or off, so don't buy it if you are getting it for the anc.
with the above, if you dont care for anc and get lucky enough for it to not destroy your ears, try your luck!
unfortunately i will be returning mine, dontt understand why samsung would change the perfect fit of buds+.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 25, 2021
Hello Tcapi, we apologize that your experience with these earbuds was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent noise controls.
on January 19, 2021
Posted by: acruzlu
from Nacogdoches, TX
i just got mine today and messed with the ambient notice and the anc is spot on. they're comfy to wear. can't wait to test them in the gym tomorrow.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good looking buds
on February 2, 2021
Posted by: Alberto
the phantom black galaxy buds pro are just amazing. i love the design, the phantom black color is just perfect and matches my s21 ultra. the sound on these buds is quite impressive. with regards of the noise cancelation, the new update improved this feature a lot. i highly recommend this buds!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Earbuds Pro
on February 7, 2021
Posted by: LEE1
good fit and sound comfortable, with volume control , case works as a charger with or without the case plugged in for a while at least. paired with a bunch of devices all paired ok.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
anyone else having audio issues
on February 8, 2021
Posted by: jlee
from ny
these are my first wireless buds ever and i was so excited. they look and feel great, they fit really nice, though i could feel them sliding out a bit at times. the sound was amazing, the 2 modes(anc and as) were good. they were perfect... until day 5 when the audio started to mess up. i was watching my show and i noticed the the sound would start going in and out as if i was switching between all the equalizer modes. meanwhile the mode was on normal. i went to my music app to see if it does the same and to make sure i wasnt going crazy and it did the same thing. what i also noticed is the audio would play normal in both buds then play loud in one ear then go back to both buds. so yea im not happy
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 9, 2021
Hello jlee, we regret to hear of your experience with these earbuds. We would definitely like to look into this issue further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142945318
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142945318
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Don't fit and fall out, poor design
on February 10, 2021
Posted by: Matt
these just don't fit. i have owned the buds, buds+, buds live and now the buds pro and these fit horribly.
something about the large oval shape and the earpieces they give just slides right out of my ear. it's quite a disappointment considering i was extremely happy with the previous pairs of samsung earbuds i have used in the past.
hopefully, a company like comply will come out with some foam ear tips to secure these better. in the meantime, they are expensive paperweights.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 11, 2021
Hello Matt, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Huge fail. Very disappointed.
on February 14, 2021
Posted by: Seth
from Grovetown, GA
sound is great but that doesn't matter when they can't seem to stay in your ears. the fit is horrible and they constantly fall out. samsung had to know this was an issue based on the reviews already. really disappointed that i can't wear these to the gym at all.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 15, 2021
Hello Seth, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Great sound, terrible fit
on February 16, 2021
Posted by: Alison
from Honolulu, Hi
i have tried all the tips, i twist left and right, and nothing works to keep these in place. i have resorted to wearing a cloth headband to hold them in my ears. so sad too because the sound quality, anc, and other features are really nice. miss the wings.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 17, 2021
Hello Alison, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US