Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
1
Designed for you to lose them.
on March 22, 2022
Posted by: CARLOS
from Boston, MA
the new charging case does not have a locking mechanism like the previous models. so it pops open super easily. i lost my earbuds after 3 days. i dropped the case and the earbuds shot out. they didn't have a charge so i couldn't find them with the find my earbud function in the app. now i just have an empty case. i wasn't home, so they're not just gonna turn up eventually. samsung's response, "you can purchase new buds". no thanks.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Charles, Samsung Care, April 19, 2022
Hi Carlos. We apologize for your experience with Galaxy Buds Pro. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. If you would like to try the buds again, here is a link.
Galaxy Buds Pro, Phantom Black
https://www.samsung.com/us/mobile/audio/headphones/galaxy-buds-pro-phantom-black-sm-r190nzkaxar/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144418947
Have a great day.
^Charles
Galaxy Buds Pro, Phantom Black
https://www.samsung.com/us/mobile/audio/headphones/galaxy-buds-pro-phantom-black-sm-r190nzkaxar/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144418947
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on March 26, 2022
Posted by: Avi Kerendian
from TX
these are not worth it. my buds+ have superior battery life and actually stay in my ears. what's the point of "superior quality" if they don't fit? judging by the reviews, i don't seem to be the only one with this issue. buy at your own risk.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 14, 2022
Hi Avi . Thank you for bringing this to our attention. I see you have some concerns with Galaxy Buds Pro. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144403916
Have a great day.
^Charles
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144403916
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
dont stay in
on April 4, 2022
Posted by: scottpar28
these are new buds for me as i have had the 3 others. these just do not stay in your ear and constantly moving them. i have the small ear tips in and they still move out.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Charles, Samsung Care, April 14, 2022
Hi Scott. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Buds Pro. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144403182
Have a great day.
^Charles
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144403182
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding audio quality
on April 21, 2022
Posted by: Juliorey1
from San Diego California
Expertise:Expert
[This review was collected as part of a promotion.] I really enjoy the audio of my ear buds pro when I workout, run, and other activities. :) ;) Thanks samsung 100% always
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Dissapointment
on February 15, 2021
Posted by: Christiaan
from Oklahoma City, OK
[This review was collected as part of a promotion.] i was super excited about these earbuds. when they 1st arrived, they were amazing. the audio was so clear, and the noise cancelling worked so well.
then, i received a phone call. the right earbud disconnected from the phone. a few seconds into the call the left earbud disconnected as well. after the phone call, only the left ear bud would connect to my phone, it was if the right one didn't exist. i put both buds back in the case to cycle the power. i had to do this 3 times before the right one would reconnect. thinking this was a fluke, i tried to make a phone call. same thing happened, except the left one did stay connected through the phone call.
the design is also the worst out of the line. they are too heavy to stay in when moving around.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 16, 2021
Hello Christiaan, we apologize for any inconveniences this experinece may have caused. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01208805/) to an article that will help you troubleshoot the earbuds disconnecting. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
I REALLY wanted to love these; but let down AGAIN
on January 20, 2021
Posted by: tleej81
i love my earbuds +, i was excited when the earbuds live came out but quickly returned those due to being way too big, uncomfortable and felt like they were going to fall out. i was super excited to see the pro's!! they looked like they would fit like the + but without the uncomfortable wing. functionality and sound quality are great!! however, again, they are a little on the large side and still don't fit in my ear comfortably or without feeling like they are going to fall out. even more so, the talk time like the live, is nothing compared to the +. with the + i could make it through an entire 8.5hr work day and still not be notified that they needed to be charged. i'll give it another couple days, but sadly i think i'll have to return my pro's :(
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 21, 2021
Hello tleej81, thank you for bringing this to our attention! We apologize for any inconveniences this experience may have caused. Please follow this link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. Here is a link (https://www.samsung.com/us/support/answer/ANS00078081/) to an article that will help you learn more about their battery life. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Great earphones, terrible fit
on January 20, 2021
Posted by: Christina
these earphones look great and sound amazing. but i unfortunately am going to have to return them. without constant readjustment and no matter which ear tip is in, they are too big for my small ears. i purchased these to replace a pair of buds+ that ended up being incredibly painful. these are more comfortable but fall out constantly, which is so disappointing. samsung, it seems this is a major complaint and i really wish you would design a product that fit comfortably for people with small ears because i hate having to return another wonderful product.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Very Nice But......
on January 19, 2021
Posted by: LoveSunsets
from Maine
buds are very nice however when "voice detect" is on it's suppose to lower your music when you speak, well it doesn't recognize your own voice. so anyone's voice talking turns down your music, and so does not talking at all. i've experienced on 3 different occasions my music being lowered with speaking, twice it happened while going up stairs. this gets quite aggravating, also doesn't sit in your ear snugly like they claim and they're bigger and bulkier than the buds +
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 20, 2021
Hello LoveSunsets, we apologize for any inconveniences this experience may have caused. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142866408
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1142866408
^Elizabeth
Written by a customer while visiting Samsung US