Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Average customer rating
4.2
(1,951 Reviews)
Rating breakdown 1,951 reviews
5 Stars
1,167
4 Stars
344
3 Stars
163
2 Stars
140
1 Star
137
80%of customers recommend this product.
(
1,471 out of
1,828)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds Pro True Wireless Earbud Headphones - Phantom Silver
Customer Rating
5
Galaxy Buds Pro
on October 1, 2021
Posted by: GalaxyFAN
Expertise:Expert
[This review was collected as part of a promotion.] These have been great! Use them for work, music and workouts. Never any issues
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible Fit
on January 23, 2021
Posted by: Bryant
from Wasilla, Alaska
horrible design. it doesn't have any way to stay in your ear. sound is great but you can't wear them longer than a few minutes without them falling out. buds plus is the way to go.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, January 25, 2021
Hello Bryant, thanks for reaching out! We apologize for any inconveniences this experience may have caused. Please follow this link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Down Bad
on October 26, 2021
Posted by: Butterfly
from Montgomery, AL
Expertise:Expert
[This review was collected as part of a promotion.] These buds would have been a complete waste of money if it wasn't for the fact that I could return/exchange them for something else. The sound quality in them vs the previous generation was awful. And no matter what size padding you swapped to, they still kept falling out of my ears. This was the worst Samsung product I've ever purchased...and I've been a Samsung fan/customer for 15 years.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 2, 2021
Hello Butterfly, we apologize that your experience with this _ was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Buds are too big and too heavy.
on February 2, 2021
Posted by: TKDs
they sound good but they don't fit correctly. the bud itself is large and heavy. the cone shape has to sit inside of your earlobe, if it doesn't they will constantly push outward and mine even fell out twice. also if the fit is not right you'll lose that seal you need to be able to take advantage of anc. i have average size ears. i have the buds + and was excited to try the new sound tech in these and they do sound a bit better, but not by much. my advice is if you don't have the plus or live and you think these will fit, they'll be great for you.
i think these need to be a bit less top heavy and a bit smaller, with some locking wing tips (i really appreciate those now)
i think these need to be a bit less top heavy and a bit smaller, with some locking wing tips (i really appreciate those now)
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, February 3, 2021
Hello TKDs, thank you for the feedback. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Worse than average, lots of issues
on February 17, 2021
Posted by: ctro
outstanding sound and battery life. unfortunately this doesn't make up for the bad anc (likely the worst at this price point), connectivity issues with non-galaxy devices, and price. my fit isn't as bad as the other reviewer's, but even following the samsung fit guide results in them slowly falling out over time. my pair seem to have completely failed, since the left bud made random, loud popping noises and now no longer registers as being in my ear.
i was really excited for these, but the competitor options are much better. products at this price point shouldn't have these issues.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, March 5, 2021
Hello ctro, thank you for bringing this to our attention. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143043691
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143043691
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Fall out
on October 15, 2021
Posted by: Mikehancho_1
from Ohio
Expertise:Expert
[This review was collected as part of a promotion.] The ear bud pro's do not fit correctly regardless of which ear piece is used. The rubber used for the ear piece caused an irritation and subsequently an ear infection.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Shocking Features
on October 30, 2021
Posted by: Fyeahitsyhon
from Chicago
[This review was collected as part of a promotion.] I bought this item three weeks ago. I use it everyday for work, during my commute and at home while doing house stuff. That's about 12 to 14 hours a day of Use. The battery life was shockingly amazing, I have to charge these every 2 days, even though I use them 24/7. Also, the noise canceling feature on these are extremely helpful when I have to shut the world out and focus on my work. I live with 9 people, and 2 of those are toddlers, (you can imagine the amount of noise in my household) when I activate the noise cancelation and play my music's, it completely shocked me because it made it seem like if I lived alone. Yess it CANCELLED the noise coming from all 9 of the people I live with.
Buy it, you won't regret it one bit.
You too will be SHOCKED!
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 26, 2022
Hello Fyeahitsyhon, that's great to hear! Thank you for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
should have believed other reviewers...
on November 10, 2021
Posted by: scot
.....or maybe we have abnornal ears. these buds do not go deep enough into the ear canal so there is no way to hear with them. the "stem" does not protrude enough. if you push and hold them real hard into the ear canal, you can tell they sound really good. not sure whose anatomy these are designed for so congratulations if you are one of the lucky ones !!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 11, 2021
Hello SCOT, thank you for taking the time to leave this review. I understand how difficult this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143875102
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143875102
^Elizabeth
Written by a customer while visiting Samsung US