Customer reviews from Staples
Staples - Staples Thermal & Cold Laminator, 9" Width, /Gray (5738801/5738802) - White
Average customer rating
4.5
(347 Reviews)
Rating breakdown 347 reviews
5 Stars
258
4 Stars
48
3 Stars
12
2 Stars
6
1 Star
23
Customer Reviews for Staples - Staples Thermal & Cold Laminator, 9" Width, /Gray (5738801/5738802) - White
Posted by: TRACEY B.
Verified Purchase:Yes
Awesome! Great customer service and product knowledge
Written by a customer while visiting Staples
Customer Rating
5
Nice
on March 30, 2016
Posted by: Paula K.
This machine is awsome.
Written by a customer while visiting Staples
Customer Rating
2
Love it when it works
on October 5, 2025
Posted by: Ashley O.
I have had this machine for less than a year and it already has issues. First off when I bought this model they sent me the older model which I already had and had to do some serious work just to get this one sent. Then when I DO get the right model it scared everyone because they thought it was melting. After the initial few uses the smell went away but then a few months later it started to just stop pulling the paper through and the paper would just stay there. IF I can get the paper to stick out the other end and gently tug it through then it works fine but I shouldn't have to sit there and hold the paper. And again that is IF I can get the paper to be fed through. I seriously wanted to love this one but I just can't with all these issues with it.
Written by a customer while visiting Staples
Customer Rating
5
Works fine
on May 13, 2017
Posted by: Paula K.
I bought this to protect sheets for a training class I do several times a year. I have seen other instructors struggle with sheet protector and decided to use this route.
Written by a customer while visiting Staples
Posted by: ASHLEY H.
Verified Purchase:Yes
We do not do a ton of laminating around our office however this works great for our occasional use. Pretty quick warm-up time. Steady feed and output. Very quiet operation as well.
Written by a customer while visiting Staples
Posted by: T.K.
Verified Purchase:Yes
Great little machine for doing small jobs.
Written by a customer while visiting Staples
Posted by: D.V.
from Goldsboro
Verified Purchase:Yes
I returned it and got my money back. The green light worked once and then never again. It would not heat up and so it wouldn’t laminate.
Written by a customer while visiting Staples
Posted by: LEXI M.
Verified Purchase:Yes
works great and easy to use
Written by a customer while visiting Staples