Customer reviews from scotchbrand.com
Scotch - Thermal Laminator with 20 Letter Size Pouches Value Pack, 9" Width - White
Average customer rating
4.5
(820 Reviews)
Rating breakdown 820 reviews
5 Stars
630
4 Stars
103
3 Stars
18
2 Stars
19
1 Star
50
33%of customers recommend this product.
(
23 out of
70)
Customer Reviews for Scotch - Thermal Laminator with 20 Letter Size Pouches Value Pack, 9" Width - White
Customer Rating
1
Won’t turn on
on October 25, 2020
Posted by: Disappointing Crafter
from Pensacola Florida
Gender:Female
I got so excited to use this laminator but was only able to use it one time. When I plugged it in the light didn’t turn on. I thought something happened to my socket. I tried several in my home however it never came on. I unplugged what was in the socket and plugged the laminator in again. Nothing. Very disappointed!
No, I would not recommend this to a friend.
Response from scotchbrand.comBy Scotch Brand, Social Care, October 26, 2020
Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product, and would love to gather some details about your experience. Please connect with our team at 1-800-328-6276 Mon-Fri 8am-4:30pm CT.
Written by a customer while visiting scotchbrand.com
Customer Rating
3
Curling concerns
on September 20, 2020
Posted by: LL80
from Arizona
Gender:Female
I bought the TL902 for work and home projects. I like the machine overall, light weight, easily stores; but, unable to control the quality consistency of the laminated pages. When working on multiple projects, during the same session, a couple of the pages will laminate perfectly, then suddenly, the next page(s) will come out curled on the left-hand side. Even though I am intentional about the placement of each sheet I always have several pages curled, which wastes pouches and time reproducing pages.
No, I would not recommend this to a friend.
Response from scotchbrand.comBy Scotch Brand, Social Care, September 21, 2020
Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product, and would love to gather some details about your experience. Please connect with our team at 1-800-328-6276 Mon-Fri 8am-4:30pm CT.
Written by a customer while visiting scotchbrand.com
Customer Rating
3
Clips Broke
on August 13, 2020
Posted by: Liza
from WI
Gender:Female
The clips that hold the tray up broke on one side, would like to fix or get a part to fix it. We love the laminator itself, but needs a stronger system to hold up the tray. I seen another person alos had this issue.
I would recommend this to a friend!
Response from scotchbrand.comBy Scotch Brand, Social Care, August 14, 2020
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-328-6276 Mo-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting scotchbrand.com
Customer Rating
1
Another example of a consumer throw-away.
on July 28, 2020
Posted by: dihrig
from Wyoming
Gender:Male
We have had this for just over a year and have laminated about 10 to 15 items and now the laminator comes on heats up but immediately shuts off. NO, ready light, NO green light absolutely NOTHING. 3M makes better products than this! I have been such a happy customer with 3M products, but this laminator is junk.
No, I would not recommend this to a friend.
Response from scotchbrand.comBy Scotch Brand, Social Care, July 31, 2020
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-328-6276 Mo-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting scotchbrand.com
Customer Rating
1
Great, but quit working after a couple uses
on July 8, 2020
Posted by: Kate47
from Canada
Gender:Female
I bought this a few months ago and was initially thrilled with it. The laminator was easy to use and was good for at-home laminating purposes. The feeding tray isn't the greatest - it is short, and if you have multiple pieces inside your laminating pouch, they will fall out unless you hold the paper steady and together as it goes in. But all in all, it did exactly what I needed it to do... and then quit heating after a few uses. The ready button will not turn green, and the red lights stay on (and if you look up close, not pictured well, the red lights appear to all be on). I've looked up some troubleshooting mechanisms online and reviewers have suggested I have a defective machine. Not thrilled, a waste of money for me.
No, I would not recommend this to a friend.
Response from scotchbrand.comBy Scotch Brand, Social Care, July 13, 2020
We’ve heard your feedback and are working on a fix to all Scotch-Brite Dishwand Refills that we hope to have available soon. In the meantime, please contact us if you have any further questions or concerns. Our team can be reached directly at 1-800-328-6276 M-F 8am-4:30pm CT.
Written by a customer while visiting scotchbrand.com
Customer Rating
2
TL902 Laminator
on May 16, 2020
Posted by: NanaDawg
from United States
I bought this laminator for home use based on the number of positive reviews. I tried to use it for the first time this morning - May 16, 2020 - and the machine won’t grab the laminating pouch and take it through the machine. I wasted 30 minutes trying to make this work. I used commercial laminators for 30 years at my job. Never had one problem. The instructions are very simple and I don’t think I’m so stupid that I can’t understand them.
No, I would not recommend this to a friend.
Response from scotchbrand.comBy Scotch Brand, Social Care, May 19, 2020
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-328-6276 Mo-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting scotchbrand.com
Customer Rating
2
Feed Tray Issues
on March 3, 2020
Posted by: kimeleon12
from SC
Gender:Female
I bought this about 3 months ago and have only used it 3-4 times. The clips that hold the feed tray up broke so it makes it difficult to feed your items to be laminated into the laminator. This becomes frustrating when the items you are laminating are sliding around inside the laminating thermal as its feeding into the laminator.
No, I would not recommend this to a friend.
Written by a customer while visiting scotchbrand.com
Customer Rating
3
Entry Tray is too short.
on February 28, 2020
Posted by: Bucks321
from Franklin, KY
Laminating several small items in a 8x11 sheet is hard... Last section of sheet falls out...
If Feed Tray was 8"x11" size... I would give this 5 stars
If Feed Tray was 8"x11" size... I would give this 5 stars
I would recommend this to a friend!
Response from scotchbrand.comBy Scotch Brand, Social Care, February 28, 2020
Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product, and would love to gather some details about your experience. Please connect with our team at 1-800-328-6276 Mon-Fri 8am-4:30pm CT.
Written by a customer while visiting scotchbrand.com