Customer reviews from scotchbrand.com
Scotch - Thermal Laminator with 20 Letter Size Pouches Value Pack, 9" Width - White
Average customer rating
4.5
(820 Reviews)
Rating breakdown 820 reviews
5 Stars
630
4 Stars
103
3 Stars
18
2 Stars
19
1 Star
50
33%of customers recommend this product.
(
23 out of
70)
Customer Reviews for Scotch - Thermal Laminator with 20 Letter Size Pouches Value Pack, 9" Width - White
Customer Rating
1
never was able to use even once
on April 6, 2026
Posted by: Tammye
I pulled this out to use for the first time and will not feed the laminating sheets says ready
Written by a customer while visiting scotchbrand.com
Customer Rating
1
Broke after two uses
on March 11, 2026
Posted by: Tilly
Had it for one day worked fine for me to laminate 2 sheets, then a few days later it broke from the inside and won't feed any of the laminate paper through and I can hear pieces of it rattling inside of it. Very disappointed.
Written by a customer while visiting scotchbrand.com
Customer Rating
2
Not very good :(
on September 9, 2025
Posted by: acissej
I have bought this laminator 2 different times now and both times after about a month it jams with the paper getting stuck and stops working.
Response from scotchbrand.comBy 3M Care Team, September 12, 2025
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-328-6276 Mo-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting scotchbrand.com
Customer Rating
1
Terrible design
on September 2, 2025
Posted by: StephaineLynn79
I purchased this product with the refund from my previous laminator’s recall. The first few uses were fine. I began to notice that it was not heating properly and causing my projects to have bubbles and waves. Then the tray broke when I was putting it away, rendering it useless. The tray design was a concern from the beginning. It’s not large enough to place an entire letter size sheet on and moving it from closed to open and open to close is harder than it should be.
Response from scotchbrand.comBy 3M Care Team, September 3, 2025
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-328-6276 Mo-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting scotchbrand.com
Customer Rating
1
Zero stars....not recommended
on August 6, 2025
Posted by: BECS
This is my 3rd one. First one broke after 2 months, and the second and third jam up every use no matter the thickness of the product or laminating sheet. Very frustrating and a huge inconvenience when you're trying to get things done.
Response from scotchbrand.comBy 3M Care Team, August 9, 2025
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-328-6276 Mo-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting scotchbrand.com
Customer Rating
1
Do not recommend this laminator!
on July 7, 2025
Posted by: HWG2
This laminator was awesome for about six months, then it just started jamming and ruining all of my laminating projects. I purchased this one to use at home for little laminating jobs for my classroom, and it barely gets used. The older one in my classroom is used daily and still works great. This is very disappointing. I followed all the directions to get it unjammed, but I had to disassemble the whole thing to clear the jam... and then it happened repeatedly. I only use the Scotch pouches and have followed the directions for laminating. There is no reason this should be happening to this more expensive and newer machine.
Response from scotchbrand.comBy 3M Care Team, July 9, 2025
Thank you for leaving your review. We are sorry to hear this and would not have expected the product to be as described. If you need any further assistance, please connect with us directly at 1-800-328-6276 Monday-Friday 8:00am-4:30pm CT.
Written by a customer while visiting scotchbrand.com
Customer Rating
1
on June 28, 2025
Posted by: Courtney1234
[Employee of 3m-scotch] I purchased this laminator after switching from a non name brand one and it was a big mistake. The tray to insert the laminating sheets won’t stay up and it is a huge pain things constantly get jammed.
Response from scotchbrand.comBy 3M Care Team, July 2, 2025
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-328-6276 Mo-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting scotchbrand.com
Customer Rating
1
Poorly designed junk.
on April 1, 2025
Posted by: Phyl432
So disappointed in this laminator. It is so difficult to load the laminating sheet. I will replace as soon as I am able. Dis anyone actually try to use this machine before it was put on the market. The flimsy loading shelf keeps falling and it does not line up with where the sheet needs to enter.
Response from scotchbrand.comBy 3M Care Team, April 28, 2025
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-328-6276 Mo-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting scotchbrand.com