Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
Makes only a handful of ice, very Bad.
on March 2, 2023
Posted by: RoccMajor
from Jamaica
Only makes a handful of ice, then gets stuck in defrosting mode. Where it melts all the ice it has made previously.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, March 6, 2023
Hello-
We are so sorry to hear that you Opal Ice Maker is not functioning and operating as its intended. We understand the frustration and disappointment this causes, and we truly apologize for the inconvenience.
If you have already tried cleaning and descaling your ice maker, as well as resetting it by unplugging it for 2-3 hours, and continue to experience this issue, we would recommend that you contact Opal Support to initiate a warranty claim. You can contact them at 1-866-907-6718, M-F 8-8 EST, or on their website at:
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We hope this is helpful. Again, we truly apologize for the inconvenience.
Thanks for your feedback!
-Devin@GEA
We are so sorry to hear that you Opal Ice Maker is not functioning and operating as its intended. We understand the frustration and disappointment this causes, and we truly apologize for the inconvenience.
If you have already tried cleaning and descaling your ice maker, as well as resetting it by unplugging it for 2-3 hours, and continue to experience this issue, we would recommend that you contact Opal Support to initiate a warranty claim. You can contact them at 1-866-907-6718, M-F 8-8 EST, or on their website at:
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We hope this is helpful. Again, we truly apologize for the inconvenience.
Thanks for your feedback!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Garbage
on March 4, 2023
Posted by: Fred6nine
from Wisco
Machine wouldn’t work, ended up returning to buy a different brand for half the price which works amazing. Should have listened to other reviews
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 8, 2023
Hello,
We’re so sorry to hear you had such a negative experience with your Opal; we know it’s incredibly frustrating to buy anything only to get home and have it not work and we apologize that you experienced that. We are constantly working to improve our products and we hope that you will give us the opportunity to earn your trust back in the future. Thank you for taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
We’re so sorry to hear you had such a negative experience with your Opal; we know it’s incredibly frustrating to buy anything only to get home and have it not work and we apologize that you experienced that. We are constantly working to improve our products and we hope that you will give us the opportunity to earn your trust back in the future. Thank you for taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poorly made Ice Maker
on March 6, 2023
Posted by: Cdsabedra
from Prosper Texas
We’ve had our ice maker for 6 months and it has literally broken down and is no longer working.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, March 8, 2023
Oh no!
We're so sorry to hear that your ice maker has broken down and know what a pain that is to deal with. You will need to contact Opal support at myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. They will be able to assist you since your product is still under warranty. Let us know if you have any questions. Kind regards. Mike@GEA
We're so sorry to hear that your ice maker has broken down and know what a pain that is to deal with. You will need to contact Opal support at myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. They will be able to assist you since your product is still under warranty. Let us know if you have any questions. Kind regards. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Beware if you live in hot weather
on March 10, 2023
Posted by: Litox72
from Hiatulco, Mexico
Only works if air around is cool. Even in a good ventilated location it overheats and stops producing ice and goes into "defrosting" mode. Once that happens you need to unplug it for a while until it cools and resets itself.
The only way to get this machine to work properly in a tropical area where AC is not on all the time was to purchase a desk fan to blow air towards the unit. In addition had to put it on an automated outlet to cut power at night to "reset" by itself.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, March 10, 2023
Hello,
Thank you for taking the time to review your Opal ice maker. We're quite sorry to hear that it does not work consistently and understand your frustration. If you need assistance, we recommend contacting Opal support as they can best work to resolve this. You can reach them at myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST.
Take care. Mike@GEA
Thank you for taking the time to review your Opal ice maker. We're quite sorry to hear that it does not work consistently and understand your frustration. If you need assistance, we recommend contacting Opal support as they can best work to resolve this. You can reach them at myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST.
Take care. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
ABSOLUTELY TERRIBLE
on March 25, 2023
Posted by: DoNotBuyProfile
from Houston, TX
It sounds like there is a dying cat inside. DO NOT BUY!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 27, 2023
Hello,
Unexpected noises can be concerning, especially when they’re coming from an appliance that you just purchased, and this is not something we want or expect from our products and we encourage you to reach out directly to the Opal support team so that we can get this resolved for you. They can be reached by phone at 1-866-907-6718, Monday-Friday 8a-8p EST, or you can fill out the form at the site linked below and someone will reach out to you.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We truly appreciate you taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
Unexpected noises can be concerning, especially when they’re coming from an appliance that you just purchased, and this is not something we want or expect from our products and we encourage you to reach out directly to the Opal support team so that we can get this resolved for you. They can be reached by phone at 1-866-907-6718, Monday-Friday 8a-8p EST, or you can fill out the form at the site linked below and someone will reach out to you.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We truly appreciate you taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Makes noises and the motor freezes up
on April 20, 2023
Posted by: ActionJackson51
from Thornton CO
I love love the ice but the machine itself is making terrible noises and the motor freezes up. I am in the process of working to get it replaced, so we'll see how that goes...
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Response from geappliances.comBy Haley@GEA, GE_Appliances, April 21, 2023
Hello there.
We love to hear how much you have really enjoyed this ice maker. Ice really does make every drink a bit better and what a perfect time to have one when the weather is getting warmer.
Sounds coming from your ice maker can certainly raise concerns,but no worries our team is here to help. We understand that you are currently in your warranty process and we look forward to working with you.
Thank you so much for sharing this review with us. If you have any questions in the meantime, feel welcome to reach out any time.
-Haley@GEA
We love to hear how much you have really enjoyed this ice maker. Ice really does make every drink a bit better and what a perfect time to have one when the weather is getting warmer.
Sounds coming from your ice maker can certainly raise concerns,but no worries our team is here to help. We understand that you are currently in your warranty process and we look forward to working with you.
Thank you so much for sharing this review with us. If you have any questions in the meantime, feel welcome to reach out any time.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Enough for 2
on July 10, 2023
Posted by: Sharon762
My husband and I share the opal ice machine. I am always getting ice with my drinks now because I love the perfect nuggets. They are soft and keep drinks very cold. If you are having a crowd, make ice ahead of time, save it and keep making it. The machine makes ice quickly and can keep up with refills. It just isn't enough ice for the first round of drinks. Simply make it ahead. The machine is fast.
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad out of the box
on July 15, 2023
Posted by: Ljhei
The unit was bad out of the box. It sounded like a chainsaw and absolutely that loud could hear it across the house and it didn't make ice send it back.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
4
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 18, 2023
Hello there! We appreciate you leaving us your review. We are so sorry to hear that your new Opal icemaker is exuding such a loud noise. In this case, we definitely encourage you to take advantage of your limited warranty and get this unit replaced.
You can initiate this replacement by filling out the Opal Support form located at the link below.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for choosing GE Appliances for your home. Please let us know if you have any questions, we'd be more than happy to help! - Adrian@GEA
You can initiate this replacement by filling out the Opal Support form located at the link below.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for choosing GE Appliances for your home. Please let us know if you have any questions, we'd be more than happy to help! - Adrian@GEA
Written by a customer while visiting geappliances.com