Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,595 Reviews)
Rating breakdown 5,595 reviews
5 Stars
4,161
4 Stars
710
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,315 out of
4,839)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
Lovely product. When it works.
on March 9, 2021
Posted by: RuthBEE
from FL
It’s lovely. When it works. I owned this beauty of a machine for a week before the trouble started. “ADD WATER” appeared when the ice maker had plenty of water. Sometimes I could reset the message and restart the ice-making stage by opening and closing the ice bin, power cycling the machine using the power button or unplugging it and plugging it back in, running a cleaning cycle, and cleaning the sensors. it was inconsistent on what would make it work again. It even turned off (shown on the app and ice was melting) but all indicator lights on the front unit remained lit. I want to say more but apparently reviews are moderated and some comments are not allowed. Purchased 1-27-2021.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, March 16, 2021
Hi - Thank you for reaching out to us. This is not the type of review we would expect to receive and are deeply sorry to hear about the difficulties you are having. We can certainly understand how frustrating this situation could be and apologize for your experience. We would encourage you to contact 1.866.907.6718 for further assistance with this matter. We wish you all the best! Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Dead on arrival
on September 23, 2020
Posted by: No ice man
from Ironton , OH
Upon set up , and after cleaning per instructions, the machine went through the “making ice” mode and then to defrost without making any ice at all. Customer service is of little help and definitely not customer friendly. I had expected so much more. instructions state ice to be made with in 25-30 minutes. 6 hours and counting zero ice. But the defrost cycle works well .
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Very expensive for one year of use.
on July 18, 2023
Posted by: Stephen70
from Willis, TX
We loved having this machine. Even using filtered water I think it requires cleaning a little too often. Regardless, I have cleaned the machine approximately once every seven to eight days as it would stop making sufficient amounts of ice and spend most of the time defrosting. The biggest problem I have had is the consistent "Add Water" error. Sometimes I would get lucky and a cleaning cycle would clear the issue. Other times it was extremely difficult to get it to work. Now, 1 year and 12 days after purchase it has stopped completely and will not make ice or clear the "Add Water". As much as we loved it I would not recommend the purchase of this item.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances , July 20, 2023
Hello - Thank you so much for taking out some time to connect and share your review. We're really sorry to hear about the issues you've noticed with your Opal. That is never something we want or expect to happen.
We are going to be sharing this with the appropriate teams for review. This way we can make sure that we're making the best choices when it comes to making improvements. We strive to make the best appliances we can and your feedback really helps.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
We are going to be sharing this with the appropriate teams for review. This way we can make sure that we're making the best choices when it comes to making improvements. We strive to make the best appliances we can and your feedback really helps.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Worked for 24 hours then quit
on September 21, 2020
Posted by: Ras7920
from Missouri
Worked for 24 hours then would go into defrost mode every hour, which takes about 30-45 minutes
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
2
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Support is almost non-existent
on December 16, 2020
Posted by: Alan1167
from Riverside, Ca
Support is basically a joke. They are very nice, but seem unable/ unwilling to even trouble shoot the device.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy this
on April 5, 2021
Posted by: kjoysters
from MA
In less than 8 months the Opal Nugget maker stopped making ice and would go from defrost mode to make ice mode and back and forth. Refunds are only given if the machine stops working after 60 days. One year warranty only covers you for a used refurbished replacement. No thanks.
No, I would not recommend this to a friend.
Response from geappliances.comBy Geoff@GEA, GE Appliances, April 6, 2021
Hello. We are sorry to hear that you are having an issue with your Opal icemaker. For parts or warranty, contact myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. We apologize for your Opal experience. Stay safe. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Was good for first 8 months
on August 30, 2021
Posted by: JoMaYa
from San Antonio, TX
Ice maker worked fine. Only used distilled water. Kept up regularly with cleaning. One day it went in to defrost and wouldn't cycle back on
. Followed troubleshooting steps but had no luck. Still waiting for Onpoint to reply back for warranty claim. I've only had it 8 months on 12 month warranty. It's going to be very disappointing if they don't repair or replace.
. Followed troubleshooting steps but had no luck. Still waiting for Onpoint to reply back for warranty claim. I've only had it 8 months on 12 month warranty. It's going to be very disappointing if they don't repair or replace.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 31, 2021
Good day,
We're awfully sorry to hear that your Opal is no longer working properly and certainly understand how much of an inconvenience that is. We'd encourage you to continue to stay in touch with Onpoint for assistance. If there's anything you need, let us know. Take care! Mike@GEA
We're awfully sorry to hear that your Opal is no longer working properly and certainly understand how much of an inconvenience that is. We'd encourage you to continue to stay in touch with Onpoint for assistance. If there's anything you need, let us know. Take care! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Total ripoff
on September 20, 2021
Posted by: Red714
from Ky
Worked great for a month then quit have been waiting on reman one for three months and wanting a deposit to make sure i send junk one back will never buy ge product again
No, I would not recommend this to a friend.
Performance
1
Quality
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, September 23, 2021
Hi - We are truly very sorry for the issue you're having with your Opal icemaker. This is not the owner experience we want for you and apologize for your disappointment and inconvenience. The deposit you've mentioned is only required if you want a replacement unit sent prior to the return of the original unit. To avoid the deposit requirement, please return the unit per the instructions of the warranty center and they will in turn ship you a replacement unit. If you have additional questions please call the warranty center directly at 1-866-907-6718. Kind Regards, Vikki@GEA
Written by a customer while visiting geappliances.com