Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,605 Reviews)
Rating breakdown 5,605 reviews
5 Stars
4,163
4 Stars
713
3 Stars
222
2 Stars
156
1 Star
351
89%of customers recommend this product.
(
4,321 out of
4,847)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
Leaks, ice melts.
on October 21, 2022
Posted by: Tallia
from NH
Awful ice maker for the price paid. Ice machine leaks consistently when actively making ice (water all over my floor) and ice in the morning is nearly melted when I go fill my cup. Wouldn’t recommend this product to anyone.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, November 3, 2022
Hello, and thanks for sharing this. Having your ice maker leak can be quite frustrating and we're sorry you're having this issue. The water you're seeing may be from condensation and it normally forms on the bottom surface of the ice bin. This water will sometimes collect and drip down the lower front surfaces of the ice maker as well. The included drip tray can be installed in front of the Opal to collect this water. If you don't believe this is condensation, we suggest visiting myopalservice.com, or contacting 1-866-907-6718, M-F 8-8 EST.
Thanks again for leaving a review. Take care.
-Sylvia@GEA
Thanks again for leaving a review. Take care.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Good at first, then crap!!!!!
on January 11, 2024
Posted by: Cajundude99
from New Orleans
Works great for about 1 1/2 years. After that, be prepared to put it in the garbage.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, January 22, 2024
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to hear about your ice maker no longer working. That is never something we want or expect to happen.
We're going to take a moment to forward this review over to our product team to review. That way we can look for potential improvements we can make for our models going forward. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
We're going to take a moment to forward this review over to our product team to review. That way we can look for potential improvements we can make for our models going forward. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Sooo noisy!!! Like this is not supposed to be!!!
on May 22, 2024
Posted by: Icelover24
from Hasbrouck Heights NJ
We had to return this ice maker after 2 weeks! I understand that an ice machine makes noise. But the sounds coming out of this machine were so loud it would wake the entire house up at night. I tried cleaning, using filtered water, distilled water nothing helped. It’s such a shame because when it works it’s amazing! And i love that it has the side tank so you’re not refilling. I want to try getting another one but I’m not sure it’s worth the hassle.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, May 22, 2024
We'd like to help you with the ice maker noises. Please refer at this link for normal operating sound: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
Written by a customer while visiting geappliances.com
Customer Rating
1
not worth the money
on November 22, 2025
Posted by: doesnt last long
from California
starts out as amazing then little by little no matter how much you clean it and take care of it, it will start to break down right after the warranty is up. I loved this ice machine and for the price I wish it didnt die so soon.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki, GE_Appliances, November 24, 2025
It is vital to descale and sanitize the Opal as directed in the Owner's Manual to ensure proper operation. We would like to review your situation and have sent an email to you requesting additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Good ice, very intrusive app
on March 23, 2021
Posted by: Ted777
from USA
Ice is good. The app is pityful requiring you to give up all kinds of personal information just to set a schedule. Why in the world does GE need to know my location? Oh yeah, marketing.... Wouldn't recommend just for this.
No, I would not recommend this to a friend.
Features
1
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Sharon@GEA, GE_Appliances, March 23, 2021
Hi, there! We're delighted to hear you're happy with your Opal Ice Maker and the pellet ice. Anytime you have questions or concerns, you can contact our Opal Ice Maker support team at 1-866-907-6718. They can also be reached at myopalservice.com. Your feedback is greatly appreciated and we hope you stay in touch. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
SQUEALS when making ice. Tech support non existan
on November 13, 2022
Posted by: Nichname22664578
from Panama City Beach, FL.
GE pushed us to opal tech support who took down our issue and then won't respond. 6 months old and intermittently makes a very loud squealing when making ice.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, November 15, 2022
Hey there,
We're terribly sorry to hear you've had these issues with your icemaker and with our service. We know how frustrating this must be, and we'd like to apologize for any inconvenience you or your family has experienced because of this. We do strive to provide peaceful interactions with our products, and this is certainly not the experience we'd expect from this great model.
We'd like to help! We've reached out to you via email to gather some additional information and to help you further. Please be on the lookout for that and respond at your earliest convenience. We wish you nothing but the best.
Kind regards,
Kacie@GEA
We're terribly sorry to hear you've had these issues with your icemaker and with our service. We know how frustrating this must be, and we'd like to apologize for any inconvenience you or your family has experienced because of this. We do strive to provide peaceful interactions with our products, and this is certainly not the experience we'd expect from this great model.
We'd like to help! We've reached out to you via email to gather some additional information and to help you further. Please be on the lookout for that and respond at your earliest convenience. We wish you nothing but the best.
Kind regards,
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Small cubes
on August 19, 2023
Posted by: Small cubes
from Rhode Island
The ice maker is sleek looking and quiet compared to the other one I had. Love the reserve tank. Downfall is that the cubes are small and melt fast.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
GE Ice Maker
on January 21, 2021
Posted by: Teae
from Maryland
Best counter one in looks and function to make small ice.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Emily@GEA, @GEA, January 21, 2021
Hi Teae! Thanks for your feedback. We're so happy that you like your GE Profile™ Opal 2.0 Nugget Ice Maker. If you have any questions about your new ice maker, feel free to reach out to us online at this link: https://www.geappliances.com/ge/service-and-support/contact.htm
Stay safe!
Emily@GEA
Stay safe!
Emily@GEA
Written by a customer while visiting geappliances.com