Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,605 Reviews)
Rating breakdown 5,605 reviews
5 Stars
4,163
4 Stars
713
3 Stars
222
2 Stars
156
1 Star
351
89%of customers recommend this product.
(
4,321 out of
4,847)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
3
Like the ice!
on September 2, 2020
Posted by: DTaylor123
from Memphis, TN
Like the look, easy set up. Made ice quickly. I'd like to be able to schedule the icemaker through my WIFI, but the app does not find the icemaker.
I would recommend this to a friend!
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
4
Best ice ever
on March 8, 2021
Posted by: Opal Ice Maker
from West Portsmouth, OH
I've only had my Opal a couple of weeks but so far we love it! It makes the best ice for any occasion. It's on the expensive side but I would recommend it to family & friends. The kids love watching it make ice & want to eat it as soon as it hits the holding drawer.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Mike@GEA, GE Appliances, March 17, 2021
Hi there,
We're so happy to hear how much you and your kids are loving your Opal ice maker! We're glad to know that this is a product you would recommend to your friends. Let us know if you need anything. Take care. Mike@GEA
We're so happy to hear how much you and your kids are loving your Opal ice maker! We're glad to know that this is a product you would recommend to your friends. Let us know if you need anything. Take care. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped Working after 1 DAY
on March 20, 2021
Posted by: JayPaul5280
from Denver, Colorado
This was our second unit because we returned the first one because it stopped making ice. I was extremely impressed and excited about this machine but after we brought home our 2nd new machine it started making a loud noise and stopped working on the SECOND day! This is poorly designed or has some quality issues. Going to save my money and just use my fridges ice maker.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, March 25, 2021
Hi there,
Thanks for taking the time to reach out. We're sorry to hear about the issues that you've had with your Opal icemaker. We can certainly understand how this would be frustrating for you on your second machine.
If you'd like to view articles about Opal noises and troubleshooting, you can see each one below:
Noises: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
Troubleshooting: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289
We hope this helps and that you're staying safe.
Best wishes,
Michael@GEA
Thanks for taking the time to reach out. We're sorry to hear about the issues that you've had with your Opal icemaker. We can certainly understand how this would be frustrating for you on your second machine.
If you'd like to view articles about Opal noises and troubleshooting, you can see each one below:
Noises: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
Troubleshooting: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289
We hope this helps and that you're staying safe.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken already after 5 months
on March 24, 2021
Posted by: DISSAPOINTEDJ
from Florida
Good ice, but machine stopped working after only 5 months.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GEAppliances, March 25, 2021
Hello, We're so sorry to hear your nugget ice maker has stopped working and know this must be disappointing for you. We suggest you contact our Opal Ice Maker support team at 1-866-907-6718. If you prefer, they can be reached at myopalservice.com. We hope this is resolved for you soon. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Ice Ice Baby
on August 18, 2021
Posted by: MeraDangDuff
from Murfreesboro, TN
Some people might say having your own crushed ice maker makes you a little bougie and truth be told, they’re probably right. However upon being presented one for my birthday, I realized how insanely practical this fine little shiny machine of unbridled joy actually is. You see, now I am no longer held hostage by the evil little nugget ice bagging billionaires & globalist QSR cuck shills of Sonic Corp/Inspire Brands & THAT is the gift that (literally) keeps on giving. So, if that’s bougie and being bougie is wrong, I aint even ever tryna be no amount of right! #IceIceBougieBaby
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Will never buy again
on September 7, 2021
Posted by: Breezy7741
from Chicago Illinois
Don’t like it. You can’t leave the ice in the opal longer then 5/10 minutes after it’s done making ice or it will melt fast. The app for the opal doesn’t work half the time. I loved the fact that you could control the opal from ur phone like turning it on/off lighting etc until I found out the app isn’t working most of the time. It starts producing ice around tge 20 minute mark but the first 3 or 4 times it dumps ice it’s basically water so in reality it doesn’t start producing ice until somewhere around tge 49 minute mark.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, September 8, 2021
Hello there - Thanks for sharing your feedback. We hate to hear that your Opal isn't living up to your expectations and we do apologize for any inconvenience. As we always work to improve our products, we'll be sure to share your comments with our engineering and product teams. Thanks again! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Love the nuggets, maintenance is a bit more than e
on March 4, 2022
Posted by: DMan420
from Salt Lake City, UT
We are loving the chewy ice. We live in a city with hard water so we have tried to use purified or distilled water whenever possible to minimize the frequency of cleanings which can be once every week or more depending upon how much we use it.
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
4
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, March 7, 2022
It's so great to hear that you and your family are loving the chewy ice that this Opal makes! You're smart to use purified and distilled water whenever you can - we definitely recommend only using distilled water in your Opal, if possible.
There are some great care and cleaning tips and instructions on pages 7 through 9 of the owner's manual, that may come in handy for you: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf&_ga=2.110728515.7190747.1646663373-1156894598.1645713472.
If you need anything moving forward, please reach back out! We're here when you need us. Best, Kelsey@GEA
There are some great care and cleaning tips and instructions on pages 7 through 9 of the owner's manual, that may come in handy for you: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf&_ga=2.110728515.7190747.1646663373-1156894598.1645713472.
If you need anything moving forward, please reach back out! We're here when you need us. Best, Kelsey@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Makes Ice, but Complains about it the whole time.
on August 14, 2022
Posted by: KevinFromKent
from Kent, WA
Makes Ice, as it should. However, it whines and squeals the whole time it making the ice. It may have been created to make ice, but it obviously would rather be doing something else with its life.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, August 25, 2022
Hello - Thank you for taking the time to write a review. We love that your ice maker is producing great nugget ice for your home. However, we're sorry to hear it is squealing every time it is making ice. We understand that would be bothersome and would love to help you have a better experience!
When the Opal needs defrosting, it may start to squeak as ice starts to build up around the mechanisms. The defrost cycle is automatic. More frequent squeaking usually requires a white vinegar cleaning to remove internal mineral scale buildup.
You may learn more about cleaning the Opal on page 13 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf&_ga=2.108300546.120219534.1661348169-1066202793.1647273406.
We hope you find this insightful! Have a great day. -Shayla@GEA
When the Opal needs defrosting, it may start to squeak as ice starts to build up around the mechanisms. The defrost cycle is automatic. More frequent squeaking usually requires a white vinegar cleaning to remove internal mineral scale buildup.
You may learn more about cleaning the Opal on page 13 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf&_ga=2.108300546.120219534.1661348169-1066202793.1647273406.
We hope you find this insightful! Have a great day. -Shayla@GEA
Written by a customer while visiting geappliances.com