Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,605 Reviews)
Rating breakdown 5,605 reviews
5 Stars
4,163
4 Stars
713
3 Stars
222
2 Stars
156
1 Star
351
89%of customers recommend this product.
(
4,321 out of
4,847)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
Very Disappointing
on April 25, 2021
Posted by: H Cheek
from Scottsdale, AZ
Our Opal unit has not worked properly for most of the nine months we have owned it. The unit constantly shut down hours after starting, and finally is not working at all. It is being replace by GE with a REFURBISHED unit.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 26, 2021
Hi We're so sorry to hear your Opal ice maker has stopped working and know this must be disappointing for you. It's great to hear you'll be receiving a replacement soon. Please reach out to our Opal Ice Maker support team at 1-866-907-6718 or at myopalservice.com anytime you have questions or concerns. We apologize for any inconvenience you've experienced. Best wishes. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Underwhelmed
on June 4, 2021
Posted by: David Beckham
from Burnet, Tx
It stopped working after 14 days. I don’t know what else needs to be said.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, June 8, 2021
That's pretty much it! We're sorry to hear the Opal is having such a drastic problem so early. Please call 1-866-907-6718 to take advantage of the warranty and have this made right. Keep in touch! - John@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Died within 7 months
on August 13, 2021
Posted by: smhughes
from Atlanta, GA
Bought for my wife for Christmas and it started going into defrost mode constantly so I called for Tech Support on this site and they want me to produce a receipt even though it was purchased here. After 5 days they deleted my ticket and now I am on perpetual hold.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 17, 2021
Hi there,
Oh no! We're terribly sorry to hear that your ice maker is not working properly and that your service ticket got deleted. We'd like to be of service so an agent will be reaching out through email. Keep a lookout for it. Mike@GEA
Oh no! We're terribly sorry to hear that your ice maker is not working properly and that your service ticket got deleted. We'd like to be of service so an agent will be reaching out through email. Keep a lookout for it. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Wait for a better version
on August 15, 2021
Posted by: BSherm
from Oceanside, Ca
My friend had one and him/his family use it constantly. I decided to get one and wasted my time with two units. The first unit had a large screeching/grinding sounds (1.5 weeks after install) when the unit would first begin to make ice. The second unit would continuously cycle through making ice/defrosting but never made a nugget of ice
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, August 18, 2021
Hello, thank you for your review. We are very sorry that your Opal Nugget Ice Maker made loud screeching noises and that your second was cycling incorrectly. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience and frustration this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Can't recommend
on September 2, 2021
Posted by: stacy3337766
from ARIZONA
Not even a year old and doesn't work. I have cleaned thoroughly and it still goes into defrost mode. When I called in, they suggested I use distilled water. So now I am expected to buy distilled water? What a joke. Hoping I can just return, but I'm sure its been too long.
I would recommend this to a friend!
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, September 3, 2021
Hi there, we appreciate you taking the time to reach out to us with your honest feedback and we're very sorry to hear your ice maker has stopped working as it should after less than a year. We can imagine how concerning this is for you and we're happy to help.
We first suggest taking a look at the following troubleshooting tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289
If this is unhelpful and your unit is less than a year old, we suggest you contact Opal Support at myopalservice.com or call 866-907-6718, M-F 8-8 EST for further assistance regarding your warranty.
We hope this information is found useful and we're wishing you the best.
Guy@GEA
We first suggest taking a look at the following troubleshooting tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289
If this is unhelpful and your unit is less than a year old, we suggest you contact Opal Support at myopalservice.com or call 866-907-6718, M-F 8-8 EST for further assistance regarding your warranty.
We hope this information is found useful and we're wishing you the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not recommended for daily use
on February 15, 2024
Posted by: JulGrand
from Kansas City
My husband loves the ice from this machine but I absolutely hate this machine. If you use it daily 1) it cycles each time you get ice 2) it’s loud and 3) you have to clean it every two weeks. The cleanings take about an hour because of the repeated rinsing to make sure there’s no remaining bleach. A few days before the “cleaning” light comes on, the machine makes a loud grinding noise throughout the day. The noise stops after the cleaning but returns about two weeks later. I do not recommend this product if you want to use it daily.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, February 15, 2024
We're sorry to hear that your ice maker is louder than anticipated. We recommend referring to this link for normal operating sound:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=PUMPING%20WATER%20%2D%20At%20the%20start,it%20may%20need%20more%20water.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=PUMPING%20WATER%20%2D%20At%20the%20start,it%20may%20need%20more%20water.
Written by a customer while visiting geappliances.com
Customer Rating
1
Last less than a year!
on March 22, 2024
Posted by: Gloloz
I was very happy with this ice maker for literally 10 months. It started making weird niches then and about a month later made the worst sound so we had to stop using it. For this price, and the company name, I thought it would last a few years at least. I’m so disappointed!
Response from geappliances.comBy Adrian, GE_Appliances, March 26, 2024
We are more than happy to assist you with getting your Opal icemaker back operating as normal. Please call the Opal department 866-907-6718 for assistance with troubleshooting.
Written by a customer while visiting geappliances.com
Customer Rating
1
These are junk.
on February 2, 2025
Posted by: Catch_KC
from Las Vegas NV
It works great for the first 1.5 years... then starts squealing and making loud clunking noises out of nowhere right when it's out of warranty. There's a ton of videos on YouTube about this problem, and how to fix it... but every one of the GE Opal ice makers look completely different once opened up (mine was also completely different than any others when I opened it up), and mine was not able to be fixed due to the cooling design. Seems like the noise is a very common issue with these GE ice makers, and the manufacturer hasnt done much to fix it eventhough theres multiple variations and designs of the same appliance. I'd recommend staying away from the GE Opal ice maker and looking for an alternative like I'm about to do now.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, February 5, 2025
We want to help go over the sounds that you are noticing with your Opal. We recommend checking the following article to view a list of sounds that are considered normal: (Normal Sounds) https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
If you suspect that the sounds aren't normal, we recommend contacting our support team at 1-866-907-6718.
If you suspect that the sounds aren't normal, we recommend contacting our support team at 1-866-907-6718.
Written by a customer while visiting geappliances.com