Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,605 Reviews)
Rating breakdown 5,605 reviews
5 Stars
4,163
4 Stars
713
3 Stars
222
2 Stars
156
1 Star
351
89%of customers recommend this product.
(
4,321 out of
4,847)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
Opal ice maker
on June 3, 2021
Posted by: Gamby1414
from Pennsylvania
Making a very loud noise after two weeks of using the machine. I can’t get thorough to anyone at help or service. Very up set
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, June 4, 2021
Congratulations on the new Opal! We're very sorry to hear it has developed a noise and would be happy to help. First, we recommend cleaning the unit following the instructions on page 7 of the manual. If the sound continues, please call 1-866-907-6718. Keep in touch. - John@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Save your money - quit working in 6 months
on July 22, 2021
Posted by: rwr1068
from Alabama
Was great when we first got it. Within 6 months, it doesn't work at all and I can't seem to get help from the manufacturer.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, July 23, 2021
Hi there, We're so sorry to hear your Opal ice maker has stopped working and know this must be very disappointing for you. We suggest you contact our Opal Ice Maker support team for a warranty replacement at 1-866-907-6718. If you prefer, they can be reached at myopalservice.com. We hope this is resolved for you soon. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn’t last long
on August 30, 2021
Posted by: JSC70
from Wrightsville, Ga
I have purchased TWO. I thought it was my fault that the first one quit working due to using well water. Only used bottled water on 2nd one. It lasted 7 months. Never could get anyone af customer service. Terrible quality for such a high price.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 31, 2021
Hey there,
Thank you so much for sharing your experience with us. We're terribly sorry to hear that your ice makers stopped working and understand how frustrating that is. We'd like to be of service, so an agent will be reaching out to you for more information. We hope this helps! Mike@GEA
Thank you so much for sharing your experience with us. We're terribly sorry to hear that your ice makers stopped working and understand how frustrating that is. We'd like to be of service, so an agent will be reaching out to you for more information. We hope this helps! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Limited lifespan and loud, but good ice.
on September 16, 2020
Posted by: shawnmek
from MN
The ice maker makes the nugget, 'Sonic' ice that was desired. However, it is quite loud (especially as it ages and marches toward its demise). Lasted 3ish years and support spends time telling you to do what you've already done, but then there's no real fixing it. Don't really love disposable products, can't these be built to last and/or built to be fixed?
No, I would not recommend this to a friend.
Performance
3
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
went out in 6 months
on May 31, 2021
Posted by: tolefree
from Stockton,ca
Not good, GE wanna replace my ice maker with a rebuilt one, they will hear from me on the next business day what some losers. You pay to much money for this to be happening
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, June 1, 2021
Thanks so much for taking the time to share your experience with your Opal. We're sorry to hear it needs replaced and hope you are taking advantage of the warranty by calling 1-866-907-6718. Please let us know if you have any questions or concerns. - John@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Enjoying & keeping cool!
on September 11, 2021
Posted by: Kiepdunk
from ATL
My new ice maker has exceeded my expectations, thought that the price was a little high but after using it I think it was Worth the price.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn’t work properly
on December 7, 2020
Posted by: GRys
from Midland texas
Will not make ice keeps dumping water had to turn off and unplug tried to reboot it by unplugging and waiting a couple of days but still doing the same thing worked great fir a short time
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, January 6, 2021
Hello GRys, thank you for your review. This is certainly not something we would expect to hear and we understand how that would be frustrating. We would love to look into this further for you. Please reach out to us via this link: https://www.geappliances.com/ge/service-and-support/contact.htm and we will be happy to assist you further!
Written by a customer while visiting geappliances.com
Customer Rating
1
This was a rip-off
on January 15, 2021
Posted by: Another unhappy person in
from Las Vegas Nevada
The product is poorly engineered and constructed You should save your money wont last 6 months
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, January 25, 2021
Hi there, we're terribly sorry about any issues you may have experienced with your ice maker. If you have any specific issue we could help with, please e-mail us here: https://www.geappliances.com/ge/service-and-support/contact.htm - We look forward to hearing back from you and wish you the best. - Guy@GEA
Written by a customer while visiting geappliances.com