Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,617 Reviews)
Rating breakdown 5,617 reviews
5 Stars
4,167
4 Stars
715
3 Stars
225
2 Stars
159
1 Star
351
89%of customers recommend this product.
(
4,325 out of
4,855)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
2
Great Ice, But Too Many Problems
on May 17, 2026
Posted by: SDJ2026
We really wanted to love the Opal 2.0 Nugget Ice Maker because the ice itself is excellent. The nugget ice is soft, chewable, and exactly what we were hoping for. It also makes enough ice for our family, so from an ice quality and production standpoint, it does a good job.
Unfortunately, the machine has several issues that make it hard to recommend.
The biggest problem is the loud screeching noise it makes. This is not just normal appliance noise — it is a high-pitched screeching sound that is disruptive and makes the machine feel like something is wrong internally.
We are also seeing white scale or mineral buildup leaking through the front of the machine, which appears to be coming from water seepage or internal buildup. For a countertop appliance at this price point, that is frustrating and concerning.
The machine also requires a lot of cleaning and maintenance to keep it running properly. I expected some upkeep with a nugget ice maker, but this feels excessive, especially when combined with the noise and visible scaling issues.
Overall, the Opal 2.0 makes great nugget ice and produces enough for our household, but the ownership experience has been disappointing. Between the screeching noise, scale leaking through the front, and maintenance concerns, I cannot give it more than 2 stars. Great ice, but not a great machine
Response from geappliances.comBy Joyce, GE_Appliances, May 18, 2026
We want to provide some additional information from you about your Opal ice maker. It is recommended to use distilled water for the best performance. Since you are hearing the screeching sounds, we recommend that you do a full descaling process. It's also important that you have good clearance so that the fan can properly operate. Please review page 8 in your manual for details on descaling. https://images.salsify.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf
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