Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,616 Reviews)
Rating breakdown 5,616 reviews
5 Stars
4,167
4 Stars
715
3 Stars
225
2 Stars
158
1 Star
351
89%of customers recommend this product.
(
4,325 out of
4,855)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
5
Love it
on April 28, 2026
Posted by: Ice Ice Baby 74
from Pa
I absolutely love my Ice Maker! I use it everyday!! My only thing is I wish it was a litle quieter. It sounds like a dial up modem for yesteryears....
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Vikki, GE_Appliances, May 14, 2026
When your Opal is in need of defrosting, it may start to squeak as ice builds up around the
mechanisms. The defrost cycle is automatic, and may take 30-45 minutes to complete. More frequent squeaking many indicate the need for a deep cleaning using white vinegar to remove internal mineral scale buildup. We also recommend checking to be sure you have a minimum of 4" of clearance on all sides, back and at the top for good air circulation. Also check to be sure any vents on the sides or back of the unit aren't blocked. Additional information regarding descaling or sanitizing can be found in the online Owner's Manual - https://images.salsify.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. Please contact us again if the squeaking persists, becomes more frequent or gets louder.
mechanisms. The defrost cycle is automatic, and may take 30-45 minutes to complete. More frequent squeaking many indicate the need for a deep cleaning using white vinegar to remove internal mineral scale buildup. We also recommend checking to be sure you have a minimum of 4" of clearance on all sides, back and at the top for good air circulation. Also check to be sure any vents on the sides or back of the unit aren't blocked. Additional information regarding descaling or sanitizing can be found in the online Owner's Manual - https://images.salsify.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. Please contact us again if the squeaking persists, becomes more frequent or gets louder.
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Ice! 2 cons
on May 1, 2026
Posted by: WtCt
from Tennessee
I love the ice which is the reason I have purchased 3 Opal ice makers. The problem with this particular one is the cleaning light keeps flashing even after being cleaned. Also it makes more noise than my previous Opal machines.
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
3
Response from geappliances.comBy Dianna, GE_Appliances, May 14, 2026
We would like to help and provide some guidance. After descaling, if the light is still flashing, please do a full reset by unplugging the unit for 2-3 minutes and then plugging the unit back in. If the issue continues please contact Opal Support at myopalservice.com or call 866-907-6718.
You can also review the normal sounds that you will hear coming from your Opal Icemaker at the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_gl=1*.
You can also review the normal sounds that you will hear coming from your Opal Icemaker at the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_gl=1*.
Written by a customer while visiting geappliances.com
Customer Rating
3
Great when it runs!
on May 5, 2026
Posted by: ShaunO85
I love it when it’s running correctly. It’s been getting stuck in add water mode and I haven’t been able to get it out.
Response from geappliances.comBy Joyce, GE_Appliances, May 8, 2026
When it is past time to replace the filter, you may notice that your ice maker is no longer making ice. You may also notice the ADD WATER notification, even though you have water in the reservoir. If either of these things occurs, we recommend that you replace the scale inhibiting filter with a new one.
https://www.geappliances.com/appliance/GE-Profile-Opal-Carbon-Filter-P4INKFILTR
https://www.geappliances.com/appliance/GE-Profile-Opal-Carbon-Filter-P4INKFILTR
Written by a customer while visiting geappliances.com
Customer Rating
2
Noises and knocking
on May 9, 2026
Posted by: Kathy at
from Slaton, TX
I love having nugget ice but the loud noise it makes when it is making ice is unbearable. Cleaning it doesn’t make a difference. If I still had the box it was shipped in I would return it for a refund! With the technology you have you should be able to build a machine that does not whine and start knocking like it is.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, May 12, 2026
We’d like to address the issue you’re having with sound. We have information about what sounds you may hear from the Opal at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276. Among other sounds, we expect whirring, humming, etc.
We recommend only using distilled water in your Opal, to help reduce the potential for mineral buildup. We also suggest ensuring you’re following the specific cleaning instructions in the manual, which start on page 7. The manual is linked here: https://images.salsify.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. Using vinegar in the descaling cycle can help break up the minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale.
It is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow, so that the fan can move air about the unit. If you think the sound you’re hearing isn’t normal, we suggest disconnecting the Opal from power for 3 to 4 hours, before reconnecting; this can often help with an issue.
We’ll be reaching out over email to discuss this situation with you further. We look forward to hearing back from you, so we can assist.
We recommend only using distilled water in your Opal, to help reduce the potential for mineral buildup. We also suggest ensuring you’re following the specific cleaning instructions in the manual, which start on page 7. The manual is linked here: https://images.salsify.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. Using vinegar in the descaling cycle can help break up the minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale.
It is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow, so that the fan can move air about the unit. If you think the sound you’re hearing isn’t normal, we suggest disconnecting the Opal from power for 3 to 4 hours, before reconnecting; this can often help with an issue.
We’ll be reaching out over email to discuss this situation with you further. We look forward to hearing back from you, so we can assist.
Written by a customer while visiting geappliances.com
Customer Rating
2
Noisy
on May 11, 2026
Posted by: kghar
On occasion, it makes this long whining noise that persists for several minutes. The noise is rather loud and when it happens in the morning, it typically wakes up everyone. It is very annoying!
Response from geappliances.comBy Don, GE_Appliances, May 12, 2026
We'd like to assist with your Opal's whining sound. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
The best
on May 11, 2026
Posted by: Anonymous
from Texas
Picked one up at good will still had the plastic protector on the cord 15 dollars.
Never used, soaked it in vinegar and used a cleaning tablet.
Then I had to purchase a side water container.
Run the water I use thru a britta. Also got a filter for it.
Runs like a champ love the ice.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Great but needs work.
on May 13, 2026
Posted by: Belam
from Norman OK
I would give it five stars because of the quality and amount of ice it makes except the design of the machine where the buttons are is poorly designed. Also the cleaning button constantly flashes. With the GE app there is no way reset it after descale it.
Ice is great, design needs improvement.
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
5
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, May 15, 2026
We'd like to assist with the cleaning button frequently flashing. We recommend performing a full clean and descale cycle for your unit. You can find instructions here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060634.
If the light is still flashing, we suggest trying an electronic reset, by unplugging the unit for 2-3 hours, then plugging it back in. We will be passing your comments about the controls over to our app design team to review.
If the light is still flashing, we suggest trying an electronic reset, by unplugging the unit for 2-3 hours, then plugging it back in. We will be passing your comments about the controls over to our app design team to review.
Written by a customer while visiting geappliances.com
Customer Rating
4
Good but I would expect it to last longer for $
on May 15, 2026
Posted by: Medicinman
Great initially although loud. Need to clean very frequently and use filtered water always. Longevity is questionable as it has only lasted about a year or two before needing to be fixed.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
2
Written by a customer while visiting geappliances.com