Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,616 Reviews)
Rating breakdown 5,616 reviews
5 Stars
4,167
4 Stars
715
3 Stars
225
2 Stars
158
1 Star
351
89%of customers recommend this product.
(
4,325 out of
4,855)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
2
Too expensive
on March 24, 2026
Posted by: KaylaC
Way too expensive to not work at all times. Does not regularly make ice without having to shift the appliance. So very disappointed with this product.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
1
Response from geappliances.comBy Don, GE_Appliances, March 25, 2026
We'd like to review the situation with your Opal further. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
3
LOUD!
on March 25, 2026
Posted by: Hunter from MS
I love the ice that it makes, but it is extremely loud. So loud it is hard to have a conversation in the same room as the ice maker.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, March 26, 2026
We're glad to hear you love the ice, and we'd like to address the issue you're having with sound. We have information about what sounds you may hear on page 14 of the manual; that's linked here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. We also have an article discussing what sounds you may hear, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276.
If the sound you're hearing doesn't seem to be normal, we recommend going through the full cleaning and descaling procedure described starting on page 7 of the manual; that can often help with an issue. We also suggest disconnecting the Opal from power for three to four hours before reconnecting, to reset it.
We’ll be reaching out over email to discuss this with you further. Please respond at your earliest convenience, so we can assist.
If the sound you're hearing doesn't seem to be normal, we recommend going through the full cleaning and descaling procedure described starting on page 7 of the manual; that can often help with an issue. We also suggest disconnecting the Opal from power for three to four hours before reconnecting, to reset it.
We’ll be reaching out over email to discuss this with you further. Please respond at your earliest convenience, so we can assist.
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible machine
on March 26, 2026
Posted by: unhappycustomer757
I have bought two of these machines. Both of them have failed. The first one stopped making ice. The last one, the water pump motor died. I bought a new pump and replaced it myself. The machine worked for two more months then began to leak. It is now sitting on the floor of my garage. I will not buy another one.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, March 27, 2026
We'd like to look into this situation with your Opal further. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Posted by: Opal U
[Employee of ge_appliances] The quality of the ice is good and as advertised.
Noise is the biggest complaint while making ice. It is noisier than expected for a device sitting on a countertop. Seems to be primarily compressor noise. Sometimes I can hear it in the next room. Capacity is reasonable and adequate for my general use - as expected.
Noise is the biggest complaint while making ice. It is noisier than expected for a device sitting on a countertop. Seems to be primarily compressor noise. Sometimes I can hear it in the next room. Capacity is reasonable and adequate for my general use - as expected.
I would recommend this to a friend!
Features
4
Performance
3
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Noise
on March 31, 2026
Posted by: Paw252007
from New York
We have the GE Opal ice maker. Have loved it up till now. We clean it like the directions say and with the descaling powder recommended by GE. Now when it turns on to make ice it is loud and makes a very loud hum/howl noise. We have to turn it back off and not make ice as it is so loud and will not stop. Water tanks are full hose lines are clean and free of any crimps in them. We are at a loss with this as it is just over a year old for spending $500 on it!
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, April 3, 2026
We'd like to help out with the sounds you are noticing. We recommend performing a full clean and descale cycle for your unit. You can find instructions on pages 7 through 9 in the user manual here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf.
For the best performance, we recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. Using vinegar in the descaling cycle can help break up the minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale.
We also recommend that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit. Furthermore, one of our agents will be reaching out to collect more information and offer assistance. Please respond at your earliest opportunity.
For the best performance, we recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. Using vinegar in the descaling cycle can help break up the minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale.
We also recommend that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit. Furthermore, one of our agents will be reaching out to collect more information and offer assistance. Please respond at your earliest opportunity.
Written by a customer while visiting geappliances.com
Customer Rating
1
Great if you only need it until warranty expires
on April 2, 2026
Posted by: TPSDrummer
from Orlando, FL
15 Days after the warranty expired it is broken. I came in and it was making a loud banging noise so I shut it off. Then it made this screeching noise and shut off. I'm afraid to use it now. Expensive paperweight.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Julia, GE_Appliances, April 3, 2026
We'd like to provide you with some information about the operation of your Opal ice maker. We recommend running a descale cycle to resolve any abnormal sounds, as well as ensure that there is at least 4" of clearance in the back, on both sides, and above the Opal. Disconnecting the unit from power for at least 3-4 hours can also help resolve the abnormal sounds. Please send us a private message via Facebook, Instagram, or X with your contact information, complete model/serial numbers, and a copy of this review so that we can review the information and get back with you quickly.
Written by a customer while visiting geappliances.com
Customer Rating
4
Good product
on April 3, 2026
Posted by: The real Chaos
Would give 5 star if building water supply was an option. Other than that, great machine.
Don’t get the scoop holder-boo.
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
4
Response from geappliances.comBy Julia, GE_Appliances, April 8, 2026
We appreciate your feedback on the water supply for the Opal, and we will be sure to share your thoughts with the product teams for further review. Please note, this specific model does not come with the ice scoop holder.
Written by a customer while visiting geappliances.com
Customer Rating
4
Awesome ice
on April 3, 2026
Posted by: Bonnieike
When I open the drawer to get ice, a lot of water runs down the front of the machine onto the drip tray.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Jonathon, GE_Appliances, May 14, 2026
During normal operation, condensation forms on the bottom surface of the ice bin. This water will sometimes collect and drip down the lower front surfaces of the ice maker. The drip tray below the surface is designed to help collect this water.
Written by a customer while visiting geappliances.com