Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,595 Reviews)
Rating breakdown 5,595 reviews
5 Stars
4,161
4 Stars
710
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,315 out of
4,839)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
2
Too expensive
on March 24, 2026
Posted by: KaylaC
Way too expensive to not work at all times. Does not regularly make ice without having to shift the appliance. So very disappointed with this product.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
1
Response from geappliances.comBy Don, GE_Appliances, March 25, 2026
We'd like to review the situation with your Opal further. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
3
LOUD!
on March 25, 2026
Posted by: Hunter from MS
I love the ice that it makes, but it is extremely loud. So loud it is hard to have a conversation in the same room as the ice maker.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, March 26, 2026
We're glad to hear you love the ice, and we'd like to address the issue you're having with sound. We have information about what sounds you may hear on page 14 of the manual; that's linked here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. We also have an article discussing what sounds you may hear, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276.
If the sound you're hearing doesn't seem to be normal, we recommend going through the full cleaning and descaling procedure described starting on page 7 of the manual; that can often help with an issue. We also suggest disconnecting the Opal from power for three to four hours before reconnecting, to reset it.
We’ll be reaching out over email to discuss this with you further. Please respond at your earliest convenience, so we can assist.
If the sound you're hearing doesn't seem to be normal, we recommend going through the full cleaning and descaling procedure described starting on page 7 of the manual; that can often help with an issue. We also suggest disconnecting the Opal from power for three to four hours before reconnecting, to reset it.
We’ll be reaching out over email to discuss this with you further. Please respond at your earliest convenience, so we can assist.
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible machine
on March 26, 2026
Posted by: unhappycustomer757
I have bought two of these machines. Both of them have failed. The first one stopped making ice. The last one, the water pump motor died. I bought a new pump and replaced it myself. The machine worked for two more months then began to leak. It is now sitting on the floor of my garage. I will not buy another one.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, March 27, 2026
We'd like to look into this situation with your Opal further. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com