Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,605 Reviews)
Rating breakdown 5,605 reviews
5 Stars
4,163
4 Stars
713
3 Stars
222
2 Stars
156
1 Star
351
89%of customers recommend this product.
(
4,321 out of
4,847)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
5
We own two of these great icemakers!
on March 5, 2026
Posted by: Ezras buddy
from Marietta, Ga
These are great icemakers!!! We have found, the hard way, that the quality of water you put through the system is important. If you have hard water in your area you must use some type of water filtering system to filter out the calcium and magnesium. The scale inhibiting filter sent with the icemaker is not enough. I use a Zero Water filter system because it specifically filters hard water. You will never have a problem. Love the little ice nuggets!!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Vikki, GE_Appliances, March 6, 2026
Water quality is an important factor when using the Opal icemaker. The best water you can use is distilled. Using distilled will lengthen the time between sanitizing and descaling cycles.
Written by a customer while visiting geappliances.com
Customer Rating
1
Biofilm
on March 9, 2026
Posted by: Biofilm
I have had this product for over 3 years and have been religious about cleaning. Unfortunately these units still have biofilm build up and there is no way to complete clean the unit without taking it completely apart and dedicating 3+ hours to cleaning. When you use the clean cycle, the water does not get to all the places and biofilm will build up. This does not have a clean in place feature and the UV light doesn't work. Do Not Buy!
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, March 10, 2026
We'd like to help you with your Opal cleaning process. We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It is recommended that you follow the instructions in the owner’s manual for your unit regarding the schedule of running descaling and sanitizing cycles. Using vinegar in the descaling cycle can help break up the minerals as well.
It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale.
It is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit.
For additional assistance, we recommend calling our Opal team at 1-866-907-6718.
It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale.
It is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit.
For additional assistance, we recommend calling our Opal team at 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
5
GE Profile Opal 2.0 Nugget Ice Maker W/ Side Tank
on March 17, 2026
Posted by: TrayK
from 11222
Great machine for quick ice. Quiet machine. Easy to put together. You don't need the filter as I was told from GE when I called to ask why it didn't come with a filter. My water is already filtered.
Wish the ice pieces were a bit bigger though. They melt quickly so stock up if possible. If you put some in a ziplock bag, they will form to a block but easily able to break it up & have some chunks. The side tank works great. No complaints so far & I've had it for 2 weeks. Seems like a good machine & my mother just loves it as well.
Wish the ice pieces were a bit bigger though. They melt quickly so stock up if possible. If you put some in a ziplock bag, they will form to a block but easily able to break it up & have some chunks. The side tank works great. No complaints so far & I've had it for 2 weeks. Seems like a good machine & my mother just loves it as well.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
4
Response from geappliances.comBy Jonathon, GE_Appliances, March 31, 2026
We are glad to see that you are loving your new Opal, nothing beats the delicious nugget ice this unit provides. For the best performance and to help keep your Opal running optimally, we recommend using distilled water in your Opal to help reduce the potential for mineral buildup. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale.
It is also normal to notice the ice melt after a while, the melted ice is then reused to make additional ice. We're confident that you are going to enjoy your Opal for many years to come.
It is also normal to notice the ice melt after a while, the melted ice is then reused to make additional ice. We're confident that you are going to enjoy your Opal for many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk, do not purchase.
on November 11, 2024
Posted by: Mack999
Broken after 6 months out of warranty, expensive to repair. Do not buy this junk.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, November 13, 2024
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Worked great, for 2 months....
on April 16, 2021
Posted by: Jo6578
from East coast
It worked and for 2 months. Now the pump has quit pulling water out of the reservoir. They sent me a fix to reset the pump. Apparently, it will be an everyday event if we’d like it to keep making ice. Totally unacceptable for a new unit. I did speak with someone at Onpoint. It took an hour on hold. Still no answer to the email request I sent on Monday.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, April 26, 2021
Hello there, we're terribly sorry to hear about the pump issue you're experiencing with your new Opal. This is certainly never what we'd expect for our customers so we apologize for the inconveniences as well.
We're glad you were able to talk to a team member. We're confident they're working through your case in order to find the best solution so we appreciate your patience.
We're wishing you the best and want to thank you for bringing this to our attention.
Guy@GEA
We're glad you were able to talk to a team member. We're confident they're working through your case in order to find the best solution so we appreciate your patience.
We're wishing you the best and want to thank you for bringing this to our attention.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Save your money
on March 25, 2021
Posted by: Bob1011
from Staunton, IL
I am on the third ice maker in less than six months and non have worked. They do a good job sending a replacement unit but they don’t work either. Starts to make a few nuggets then quits. Extremely disappointed with GE.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, April 15, 2021
Hi there - We hate to hear of the difficulties you've experienced with your Opal and are surprised this would happen three times. This certainly isn't the owner experience we would want for you and we do apologize for your inconvenience. We truly appreciate your feedback and we'll be sure to pass it along to our engineering team for future improvement. Thanks again! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Product failure after 1.5 days
on April 14, 2021
Posted by: DtDt11
I purchased two units, one of them lasted for 1.5 days prior to failing. Replacement process documentation is underway with third party company (not GE) & I'm being told that it may take up to 6 weeks to receive a new unit?
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 15, 2021
Hi, We're so sorry to hear your Opal ice maker has stopped working and know this must be disappointing to wait 6 weeks for a replacement. We suggest you contact our Opal Ice Maker support team at 1-866-907-6718. If you prefer, they can be reached at myopalservice.com. They will be happy to look into this further for you. Thanks for your feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Don't drop the ice bucket
on January 12, 2021
Posted by: reggaerob
from Idaho
Easy to set up, clean, and get going. However, after 2 days the ice bucket got bumped as we were refilling the water and it cracked when it hit the floor and broke off the grey handle. I called support and all I got was, sorry, you can buy a new one. Returned it. If you have kids or pets be careful, the parts break easy.
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
1
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, January 13, 2021
Hello reggaerob - We're sorry for your Opal ice maker bucket experience. We hope in the future that you will consider purchasing GE Appliances and allow us the opportunity to regain your faith in our products. - Sharon@GEA
Written by a customer while visiting geappliances.com