Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
4
It makes the ice we love, but at a cost
on March 4, 2026
Posted by: arniewolff
from Sandpoint, ID
And the cost is not just the price tag.
This thing is heavy. And since we don’t keep it next to the sink but rather next to the fridge, it’s a chore to move. Why is that an issue? Because you need to descale it about once a month which requires an overnight soak and several cleaning cycles, all requiring you to drain the device. Sure, I guess I could use a bucket on the kitchen floor that I have to step around for an hour or 2. Maybe I’ll try that next time. And for the cleanings and maintenance, you’ll need to buy descaler, bleach, and water filters.
It is pretty noisy at times - we have mostly gotten used to that. It makes ice very quickly, and holds enough for the 4 of us for regular use. The side reservoir is a must. Without the side reservoir, I would probably be adding water once a day.
Would we have changed our minds if I knew all this before the purchase? No, we would buy it again. Like most things in life, the best ice in the house requires time and money.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
4
Like the filter offered
on March 6, 2026
Posted by: Paw Hale
from Bull shoals arkansas
Happy so far. Quieter than my previous one. Seems to be about the same capacity.
I purchased this to replace the one I purchased in June 2022. Hope this one is more reliable. I had to work on my previous one pretty frequently. I finally got tired of repairing it and just bought this one. I guess 3 to 3 1/2 years isn’t to bad even having to repair.
I didn’t get the scoop holder with purchase. I don’t know if it was left out or is an accessory.
I purchased this to replace the one I purchased in June 2022. Hope this one is more reliable. I had to work on my previous one pretty frequently. I finally got tired of repairing it and just bought this one. I guess 3 to 3 1/2 years isn’t to bad even having to repair.
I didn’t get the scoop holder with purchase. I don’t know if it was left out or is an accessory.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
4
Adequate
on March 6, 2026
Posted by: HIBNOS ICE MAKER
I think that the nuggets should and could be harder and a bit larger. Otherwise does as it should. Decent for the price.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
4
A little dissapointing
on March 16, 2026
Posted by: Do review
The ice is pretty wet. Was thinking it produced bigger nuggets. The buttons are very dark. Hard to see and figure out which one you want to use.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on March 18, 2026
Posted by: Ken711
Very efficient and quiet. Quickly makes a lot of ice.
Response from geappliances.comBy Julia, GE_Appliances, April 3, 2026
This wonderful ice maker produces 1.6 pounds of ice produced per hour. We're thrilled to hear you're enjoying the ice, and we're confident it'll continue to be an asset in your home.
Written by a customer while visiting geappliances.com
Customer Rating
1
Dies too soon
on March 20, 2026
Posted by: duck46
Love the ice it makes, but it died after 15 months even when following the maintenance schedule.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
2
Response from geappliances.comBy Sarah, GE_Appliances, March 24, 2026
We're glad to hear you love the ice our Opal produces, and we'd like to help with this issue with it not working correctly.
If the Opal doesn't appear to have power at all or isn't making ice, we recommend disconnecting it from power for three to four hours before reconnecting, to reset it. Additional tips about what to check if the Opal isn't making ice are available in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628.
We'll be reaching out over email to discuss this situation with you further. We look forward to hearing back from you, so we can assist.
If the Opal doesn't appear to have power at all or isn't making ice, we recommend disconnecting it from power for three to four hours before reconnecting, to reset it. Additional tips about what to check if the Opal isn't making ice are available in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628.
We'll be reaching out over email to discuss this situation with you further. We look forward to hearing back from you, so we can assist.
Written by a customer while visiting geappliances.com
Customer Rating
5
Fantastic Ice Machine
on March 22, 2026
Posted by: Spartan2741
from Phx Az
This is the best countertop ice maker the whole family loves the crushed ice. I got the floater and hooked up the water line running to the fridge. Now I don’t ever have to worry about refilling the water. Love this machine makes enough ice for our family of four without worrying about running out.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Trouble installing ice maker filter
on March 22, 2026
Posted by: Tombc
It was very hard to install the filter in it Needs a better design to install filter and icemaker
Response from geappliances.comBy Joyce, GE_Appliances, March 24, 2026
We appreciate you reaching out and providing your feedback. We want to help you with your filter. Please review page 11 in your manual.
https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf
This link will also provide some helpful information.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35280
https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf
This link will also provide some helpful information.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35280
Written by a customer while visiting geappliances.com