Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
Never ending defrost
on February 22, 2026
Posted by: MC85
I would like to give it more than one star because I was really hoping it would work. I had the ice machine for less than three days. It did not get put together until the second day it ran for less than 12 hours before it started malfunctioning, it put itself into a defrost mode, even after being turned off for more than 24 hours all at all very sad.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, February 24, 2026
We'd like to share some information about the defrost mode and provide some troubleshooting tips. The defrost cycle does happen automatically, when the unit detects it is needed, it can take around 30 to 45 minutes. We recommend trying out the troubleshooting steps here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435
In the meantime, we will be reaching out over email to collect additional information. Please respond at your earliest opportunity.
In the meantime, we will be reaching out over email to collect additional information. Please respond at your earliest opportunity.
Written by a customer while visiting geappliances.com
Customer Rating
3
Good ice, bad technology
on February 26, 2026
Posted by: CC8631
Makes great ice but issues with cleaning button continuing to flash despite being cleaned and the manual lists separate cleaning and descaling cycles which don't seem to work
Features
4
Performance
2
Quality
4
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, February 27, 2026
We'd like to assist with the operation of your Opal. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Constant cleaning light
on March 1, 2026
Posted by: Laurenlauren
from Arizona
Brand new and on a week, the cleaning button won't stop blinking, even after cleaning. It's apparently a known issue.
Irritating to say the leas.
Irritating to say the leas.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Sarah, GE_Appliances, March 3, 2026
We'd like to assist with this issue with your new Opal's cleaning light. We recommend ensuring you're following the full cleaning procedure, as detailed starting on page 7 of the manual; that's linked here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf.
If you've gone through that full process and still see the light, we recommend disconnecting the Opal from power for three to four hours before reconnecting, to reset it.
We'll also be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience, so we can assist.
If you've gone through that full process and still see the light, we recommend disconnecting the Opal from power for three to four hours before reconnecting, to reset it.
We'll also be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience, so we can assist.
Written by a customer while visiting geappliances.com
Customer Rating
1
Squeaks and squeals
on March 1, 2026
Posted by: Jpurcell1414
from Oklahoma
Fresh out of box. After 1 tank it starts make noise like scaled up. Needs to defrost goes thru at tank and does it again. Called GE and blamed on hard water. Tried distilled waters that is GE recommends and it does the same. They have no resolution. Will be returning if continues.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
5
Response from geappliances.comBy Tierra, GE_Appliances, March 3, 2026
We'd like to assist with the operation of your Opal Ice Maker making sounds. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
In the meantime, please refer to the following article for information on sounds:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=WHIR%20%2D%20When%20Opal%20is%20first,water%20for%20approximately%205%20minutes.
In the meantime, please refer to the following article for information on sounds:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=WHIR%20%2D%20When%20Opal%20is%20first,water%20for%20approximately%205%20minutes.
Written by a customer while visiting geappliances.com
Customer Rating
3
Unusual noises
on March 2, 2026
Posted by: JCC4
We had an Opal from a few years ago but it died. We purchased this Opal 2.0 and it's making noises that don't sound right. Its making ice fine but it sounds like something is broken.
Features
5
Performance
4
Quality
4
Value
5
Response from geappliances.comBy Joyce, GE_Appliances, March 3, 2026
We want to help you with the sounds you are hearing on your Opal 2.0 Nugget Ice Maker. We recommend a software update because this model has Wi-Fi. It's also important to make sure you've done the full 55 min descale and not just the 3 min sanitize. Also unplugging it to reset the unit for a couple minutes may help. If the sounds continue, please send us a private message via Facebook, Instagram, X, along with your contact information, complete model/serial numbers, and a copy of this review.
Written by a customer while visiting geappliances.com
Customer Rating
4
Won't connect to Bluetooth.
on March 2, 2026
Posted by: Hi1cotton
Very challenging to connect. Easily loses that connection. Everything else works ok.
Response from geappliances.comBy Sarah, GE_Appliances, April 1, 2026
We'd like to assist with the issue you're having with getting connected. Information about getting connected is available on page 14 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf.
If you continue to have an issue with connectivity, please call the Connected Home Support Line at 1-800-220-6899. They are open Monday - Friday, 9am - 11pm ET, and Saturday - Sunday, 9am - 3pm ET. That team would be glad to assist you.
We love this model, especially the included side tank that eliminates the need for an outside water source and allows you to produce up to three times more ice. We're confident you'll be enjoying craveable, chewable nugget ice from this Opal for years to come!
If you continue to have an issue with connectivity, please call the Connected Home Support Line at 1-800-220-6899. They are open Monday - Friday, 9am - 11pm ET, and Saturday - Sunday, 9am - 3pm ET. That team would be glad to assist you.
We love this model, especially the included side tank that eliminates the need for an outside water source and allows you to produce up to three times more ice. We're confident you'll be enjoying craveable, chewable nugget ice from this Opal for years to come!
Written by a customer while visiting geappliances.com
Customer Rating
5
Ice Ice Baby
on March 3, 2026
Posted by: Jetmech51
from Ohoo
Works great. The family drinks so much more water now. It’s the little things in life.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible
on March 4, 2026
Posted by: Curtis1992
from Kentucky
Thing squeals and always saying add water Even though it full
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 4, 2026
We would like to assist you with this icemaker and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com