Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
3
Screaming Eagle
on January 19, 2026
Posted by: Samiamaz
from AZ
I love the look and ease of the machine. I think GE should co brand with Harley and call it the screaming eagle because this thing will wake the neighbors up when it gets upset. Mine is a month old. Disappointing as I cannot get but a few cups of ice before the noise happens.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Sarah, GE_Appliances, January 21, 2026
We're glad to hear you're happy with the appearance and ease of your Opal, and we'd like to address the issue you're having with sound. We have information about what sounds you may hear at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
We recommend performing the full cleaning procedure, which is described starting on page 7 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. Descaling the Opal can assist with a sound issue.
We'll also be reaching out over email to discuss this situation with you. Please respond at your earliest convenience.
We recommend performing the full cleaning procedure, which is described starting on page 7 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. Descaling the Opal can assist with a sound issue.
We'll also be reaching out over email to discuss this situation with you. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Product
on January 23, 2026
Posted by: Ice Maker Opal
This machine has the ability to make ice very efficiently. We’ve had at least 20 people over on multiple occasions, and with the added side tank, we’ve never ran out of ice.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
50/50 product
on January 24, 2026
Posted by: K0628
I love this product when it actually wants to work. I use the water it says to use, I clean when the light shows up, I descale when and How i should, and there’s a problem every other week. I just bought a new filter 2 weeks ago, my app says itS good, but the machine will not make ice with it in.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sarah, GE_Appliances, January 26, 2026
We’re sorry to hear you’ve had recurring issues with the Opal, and it currently isn’t making ice. We’d like to assist. We recommend disconnecting the Opal from power for three to four hours before reconnecting, to reset it; resetting the appliance can often solve an issue. Additional tips about what to try when the Opal isn’t making ice are available at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628
We’ll be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience, so we can assist.
We’ll be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience, so we can assist.
Written by a customer while visiting geappliances.com
Customer Rating
3
Loud
on January 26, 2026
Posted by: Jer007
Noise level and the instructions are not specific to the machine. 1. I followed the online instructions to connect to WiFi. It kept asking for certain numbers on the back of the machine , that were not there. After researching online and reading comments from the community figured it out. 2 the cleaning button continues to blink. The instructions indicate a 55 min descaling process .. never happened. This is too loud and too much work for ice cubes. Sending it back
No, I would not recommend this to a friend.
Response from geappliances.comBy Sarah, GE_Appliances, January 27, 2026
We’re sorry to hear you’ve had multiple issues with your Opal, and we’d like to assist. Information about connecting to WiFi can be viewed on page 14 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. If you need any further assistance with getting connected, our Connected Home Support Line is available at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET. They would be glad to assist with any issues related to connectivity.
The manual also has information about care and cleaning, including descaling, starting on page 7. If the unit won’t proceed through the descaling process, or is still indicating it needs to be descaled after you complete that process, we recommend disconnecting the Opal from power for three to four hours before reconnecting; this resets it and can often solve an issue.
We have information about what sounds you may hear at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
Your feedback regarding your experience will be shared with our product team, and we’ll also be reaching out over email to discuss your situation further. Please respond at your earliest convenience, so we can assist.
The manual also has information about care and cleaning, including descaling, starting on page 7. If the unit won’t proceed through the descaling process, or is still indicating it needs to be descaled after you complete that process, we recommend disconnecting the Opal from power for three to four hours before reconnecting; this resets it and can often solve an issue.
We have information about what sounds you may hear at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
Your feedback regarding your experience will be shared with our product team, and we’ll also be reaching out over email to discuss your situation further. Please respond at your earliest convenience, so we can assist.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Product
on January 26, 2026
Posted by: Yyyyu
from Arkansas
Only have been using product for a few days. So far so good
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Nice when it works
on January 29, 2026
Posted by: c0t0d0s0
from Arizona
My ice maker tells me to add water even when the side water tank is full. To add to the fun, their online and phone support are useless.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki, GE_Appliances, January 30, 2026
If you have the scale inhibiting filter installed, try removing it and descale and sanitize the unit as mentioned in the Owner's Manual on pages 7-9 - https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf - Please contact us directly if you continue to have an issue.
Response from geappliances.comBy Adrian, GE_Appliances, January 30, 2026
We are more than happy to provide guidance with this Opal icemaker. When it is past time to replace the filter, you may notice that your ice maker is no longer making ice. You may also notice the 'Add Water' notification, even though you have water in the reservoir or side tank. If either of these things occurs, replace the scale inhibiting filter with a new Opal Replacement Water Filter (P4INKFILTR).
Written by a customer while visiting geappliances.com
Customer Rating
2
Inefficient too quick
on January 30, 2026
Posted by: Poohthewise
Even though it’s louder, that’s not really the complaint. The door drips water like a leaky faucet when it’s open to get ice. The ice just doesn’t hold up as long.
Features
4
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Diego, GE_Appliances, January 30, 2026
We want to help you with your help you with the sound level and water leak of your opal. We recommend calling our Opal team at 866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
4
Great texture and size of ice cubes
on February 2, 2026
Posted by: faithwalker
Love the texture and size of ice cubes. The machine keeps up with our ice demand for the two of us. The machine is noisy enough when making ice that I can hear it from the bedroom in the middle of the night. The ice maker must not keep a freezing temperature - I'm guessing the ice cubes melt because the machine will randomly kick in and start making ice again even when we haven't used any for several hours (e.g., 4 am).
Written by a customer while visiting geappliances.com