Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
5
The Best Purchase I’ve Made for My Kitchen
on December 28, 2025
Posted by: IIRubenRodII
from Fort Worth, TX
[This review was collected as part of a promotion.] If you love nugget ice, this machine is a dream. The GE Profile Opal 2.0 delivers perfect, soft, chewable nugget ice every single time. It looks sleek, feels well-built, and runs way quieter and smoother than I expected. The side tank is super convenient, the ice production is fast, and it keeps up easily with a busy household. From cold drinks to smoothies to daily water, this elevated everything. Easily one of my favorite appliances. Highly recommend without hesitation.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Keep it cleaned!
on December 30, 2025
Posted by: Pclabtech
from San diego
[This review was collected as part of a promotion.] The product works great and produces lots of ice in a short amount of time, however it must be kept clean and descaling often. I am having a problem with the internal float device determining if there's any water in it. We ran several cleaning cycles and let it sit for 18 hours, and this seems to have fixed the issue.
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Squeaky noise when making ice pellets
on January 1, 2026
Posted by: Ida Law
This is our third GE profile pellet icemaker. All but one has worked well. This one was purchased July 2024, now it is making a terrible squeaking noise when it is running and making ice.
Written by a customer while visiting geappliances.com
Customer Rating
2
Good at ice but loud annoying grinding sounds
on January 4, 2026
Posted by: Patrik J
Great at making small ice pellets but every machine we have gotten (this is #3) have made loud grinding sounds a few months after buying it. It does not stop the grind effectiveness of making the ice but the very loud nice if just very annoying.
Features
3
Performance
2
Quality
1
Value
3
Response from geappliances.comBy Don, GE_Appliances, January 8, 2026
We'd like to review the situation with our Opal ice maker further. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
2 failed howling Opals in under 2 months
on January 6, 2026
Posted by: NoNuggetsForUs
It was amazing, for the 9 days it worked. I’ve already sent information to GE although to date they haven’t responded. We bought the regular/original Opal on Black Friday as an early Christmas gift. Plugged it in, had great ice for 2 weeks and then it started making a loud howling noise and quit making ice. We returned it, and then bought the 2.0. For 9 days it was amazing but again began making a loud howling noise and then stopped working all together. We have now returned it as well after finding tons of reviews online from consumers experiencing the issues with new Opal Nugget Ice makers. For the price, it’s pretty sad. I would recommend looking elsewhere at this point until they address this known issue.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna, GE_Appliances, January 12, 2026
We are sorry to hear both of your Opal units did not work out and you returned the units. We always recommend reaching out to us before returning your product so that we can review your situation and see how we can help.
Written by a customer while visiting geappliances.com
Customer Rating
5
Opel Nugget Ice Machine
on January 15, 2026
Posted by: Daniel 58
from Smyrna TN.
We love our Opel Nugget Ice Maker.. it fast so you never run out of ice. Looks great in our beverage center, and we always use distilled water which is the best for an ice machine so we don’t have internal calcium buildup..!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Diego, GE_Appliances, February 5, 2026
We are thrilled to hear your Opal ice maker is keeping up with your ice needs and looking great in your beverage center. It’s wonderful that it’s delivering the convenience and performance you expected.
This model offers Rapid Production, delivering your first batch of ice in 10 minutes or less and producing up to 1.6 pounds of ice per hour. It also features built-in WiFi and voice control, allowing you to monitor status, schedule fresh ice, receive software updates, and access voice commands through Alexa or Google.
Thank you for choosing GE Profile for your home!
This model offers Rapid Production, delivering your first batch of ice in 10 minutes or less and producing up to 1.6 pounds of ice per hour. It also features built-in WiFi and voice control, allowing you to monitor status, schedule fresh ice, receive software updates, and access voice commands through Alexa or Google.
Thank you for choosing GE Profile for your home!
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect
on January 15, 2026
Posted by: 2221
Love this machine! Makes the perfect, crunchy Sonic ice at home!
Response from geappliances.comBy Diego, GE_Appliances, February 5, 2026
We are thrilled to hear your Opal ice maker is working great for you!
This model offers rapid production, delivering your first batch of ice in 10 minutes or less and producing up to 1.6 pounds of ice per hour. It also features built-in Wi-Fi and voice control, allowing you to monitor status, schedule fresh ice, receive software updates, and access voice commands through Alexa or Google.
Thank you for choosing GE Profile for your home!
This model offers rapid production, delivering your first batch of ice in 10 minutes or less and producing up to 1.6 pounds of ice per hour. It also features built-in Wi-Fi and voice control, allowing you to monitor status, schedule fresh ice, receive software updates, and access voice commands through Alexa or Google.
Thank you for choosing GE Profile for your home!
Written by a customer while visiting geappliances.com
Customer Rating
5
Best Ice ever!
on January 17, 2026
Posted by: LU136MICKEYMOUSE
I received this ice maker as a Christmas gift from my son and daughter best Christmas gift ever. I am always having to buy ice from grocery store or gas station and buy the time you get home it is already melting. This causes it to refreeze and then you have to break it up to use it. I love how easy it is to fill glasses with the enclosed scoop. It looks nice sitting on counter. The easy to fill side tank makes a endless supply of yummy nugget ice always accessible. Also this ice makes for a good ice pack for a injury or boo boo for kids. Since the nuggets are small and not heavy and sharp like typical ice cubes. I would definitely recommend this ice maker to anyone who uses ice daily. I also ordered the magnetic scoop holder accessory it attaches to the side of the ice maker making it even more streamlined.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Don, GE_Appliances, February 5, 2026
The Opal is the perfect gift! The fresh nugget ice makes any beverage taste better. With this model having the side tank, it can produce 3 times more ice so you don't have to refill the water as often. Make sure you download our SmartHQ app to take advantage of your Opal's smart benefits like monitoring the Opal's status and scheduling fresh ice. Plus, you can receive automatic software updates that includes the latest features and access voice control capabilities through Alexa and Google.
Written by a customer while visiting geappliances.com