Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
5
Amazing product!
on December 3, 2025
Posted by: Anna98
[This review was collected as part of a promotion.] This makes the perfect nugget ice, it’s also quiet and very easy to work. I highly recommend.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Been waiting my whole life for this!
on December 4, 2025
Posted by: DaveKnode
from Florida
[This review was collected as part of a promotion.] Ever since I found out it was possible to have a legit nugget ice maker in my home, I have longed for one. Finally 2025 was the year! It was a bit heavier than I expected. But I was still able to maneuver it into the house. The box opens around the bottom like a TV or other large appliance. I'm glad that I read the instructions and watched some YouTube videos about how everything worked and the cleaning process. I'm a bit disappointed at how often It's recommended that I clean it and don't know why they don't have a better system than popping the two tubes out and back into the plastic piece to drain it. Seems chinczy for such an expensive item. I would expect a nice quick disconnect drain hose with an on/off valve. The website said it didn't come with the filter so I ordered one. There was one in the box so I thought that was the one I ordered. But then another on showed up two weeks later? No complaints as the filters are quite expensive. I'm not a fan of pouring bleach into something that I intend to eat/drink out of. So I used vinegar as it cleans and descales and isn't poison. Hopefully that will be OK.
I love the ice. It's just like Chick-fil-a. It makes it quick, it stays for several hours in the tray. then recycles the water as it melts back into the reservoir for reuse. I don't like having to take out the ice drawer to refill the reservoir, but that's better than if it was top fill, because the Opal barely fits under my cabinet. The reservoir seems to hold enough water to fill the drawer twice. I didn't get the external tank. I'm the only person who craves it in my home. So the internal reservoir is adequate.
Be aware that it needs space to breath on the sides and I'm glad that I bought the quietist one, because we can still hear the fans and such a little bit in our living room. It's not as loud as our dishwasher.
The phone app works great. I wish that the button labels on the front were legible at all. It takes a bright flashlight at just the right angle to see them. That's really stupid. If text is so offensive to the aesthetic, just put icons or something. But make them readable. Otherwise the buttons are worthless.
I still don't understand why GE hasn't come out with a fridge that makes nugget ice. I just replaced all of our appliances and would have absolutely bought the opal model if one was available.
I love the ice. It's just like Chick-fil-a. It makes it quick, it stays for several hours in the tray. then recycles the water as it melts back into the reservoir for reuse. I don't like having to take out the ice drawer to refill the reservoir, but that's better than if it was top fill, because the Opal barely fits under my cabinet. The reservoir seems to hold enough water to fill the drawer twice. I didn't get the external tank. I'm the only person who craves it in my home. So the internal reservoir is adequate.
Be aware that it needs space to breath on the sides and I'm glad that I bought the quietist one, because we can still hear the fans and such a little bit in our living room. It's not as loud as our dishwasher.
The phone app works great. I wish that the button labels on the front were legible at all. It takes a bright flashlight at just the right angle to see them. That's really stupid. If text is so offensive to the aesthetic, just put icons or something. But make them readable. Otherwise the buttons are worthless.
I still don't understand why GE hasn't come out with a fridge that makes nugget ice. I just replaced all of our appliances and would have absolutely bought the opal model if one was available.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Nugget ice maker
on December 5, 2025
Posted by: Matt613
[This review was collected as part of a promotion.] We love the new nugget ice maker! Soft ice, easy, quick, quiet!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Fantastic ice maker
on December 7, 2025
Posted by: 4 Husky
from Pennsylvania
[This review was collected as part of a promotion.] Well worth the investment 😉
Would I buy it again, yes!
Would I buy it again, yes!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Great ice but is it worth it?
on December 7, 2025
Posted by: ERS62
from Culpeper, VA
I love the ice it makes but there are serious design flaws. I am on my 2nd machine in about 3 years. Between the water pump losing its prime , the squeaking and now the grinding noises I fear my machine has chewed up the plastic gear. I have cleaned the machine faithfully every 3 weeks alternating between vinegar and opal cleaning solution. My first one was replaced by GE because it stopped pumping water. I will see if they will stand behind this one.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, December 11, 2025
We want to help you with your Opal making these sounds. Please review page 7 in your manual that will show you how to descale and clean your icemaker. https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf The following link will have some additional information. https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
Written by a customer while visiting geappliances.com
Customer Rating
5
Sonic Ice at Home
on December 8, 2025
Posted by: AndrewOG
Love this product! Guests at our house rave about it too. Used every day.
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible product
on December 12, 2025
Posted by: Ronk22
Horrible product does not last and horrible service department buy another brand works good for awhile then makes grinding noise cleaning instructions not complete in book if buy one get extended warranty you need it
Response from geappliances.comBy Julia, GE_Appliances, December 16, 2025
To resolve any abnormal sounds, please run a full cleaning/descaling cycle. You can find the instructions for this starting on page 8 of the Use and Care Manual (https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf). Please note, we recommend only using distilled water in your Opal for proper performance.
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy set-up and great ice
on December 16, 2025
Posted by: BM0857
[This review was collected as part of a promotion.] We have had this product for a little over two weeks and it has met all expectations continues to make great ice
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com