Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
5
great ice machine
on October 19, 2025
Posted by: Court96
from Kentucky
[This review was collected as part of a promotion.] easy to use. Makes lots of ice fast and is quiet. Highly recommend buying one.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
I love my Opal ice machine!!!
on October 19, 2025
Posted by: Kimmyfabulous
[This review was collected as part of a promotion.] I love my ice maker!!!! Best purchase ever! I use my favorite bottle water to make my ice. I now drink more water because I want ice!!!
Written by a customer while visiting geappliances.com
Customer Rating
5
LOVE!
on October 20, 2025
Posted by: MAooo
I can’t live without my GE ice maker! Drinks are so much better.
Written by a customer while visiting geappliances.com
Customer Rating
3
Don't use filter can't use after1st true cleaning
on October 23, 2025
Posted by: teddybeddy
from McKinney, TX
[This review was collected as part of a promotion.] I would have love to know that when it tells you to do a cleaning for the first time that you can't put the filter back in because the machine doesn't recognize it. It try's to make ice and then it stops and tells you to add more water and you have a side tank and it is totally full and the inside the water has gone down due to the fact that it tried to make ice, so you add a little more water into the machine and it try to make ice and then stops and tells you to add more water and it is all due to the filter, I took it out and I have not had any problems making ice sense. I only use Filtered water, so we decide not to use the filter anymore. There is no true instructions for this machine. No clear trouble shooting help in the book and everything I found on the internet was not that much helpful
either to figure this out. When ice melts it makes a lot of water in the bottom of the bin and doesn't drain out very well, all I have seen water in between the walls of the bin after its been washed and it seam like when I wipe down the front part under were the bin is it seams that the water keeps popping back up, so I'm not sure if water could be leaking down into the front of the machine from that area when it gets wet from the bin hanging down when you get the ice out because of all the melted ice that turned into water. Don't use the filter is a problem and the machine doesn't recognize it after you do the first true cleaning and put it back into the machine, so it is worthy.
either to figure this out. When ice melts it makes a lot of water in the bottom of the bin and doesn't drain out very well, all I have seen water in between the walls of the bin after its been washed and it seam like when I wipe down the front part under were the bin is it seams that the water keeps popping back up, so I'm not sure if water could be leaking down into the front of the machine from that area when it gets wet from the bin hanging down when you get the ice out because of all the melted ice that turned into water. Don't use the filter is a problem and the machine doesn't recognize it after you do the first true cleaning and put it back into the machine, so it is worthy.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, October 24, 2025
We'd like to help out with the filter and go over the water you are noticing at the bottom of your Opal.
It can be normal to notice water at the bottom of the bin, it is melted ice from what wasn't used. We recommend checking out page 7 in the manual below for assistance with draining your unit.
https://products-salsify.geappliances.com/image/upload/s--hPt8j2G2--/a656dd8264a1786411b2865c10956f3e46f3598f.pdf
For the filter, whenever it is removed and eventually replaced it does need to be reset so that the Opal can detect it. There is a filter button that needs to be held down to reset the tracker. You can view more information on page 11 in the same manual as above.
It can be normal to notice water at the bottom of the bin, it is melted ice from what wasn't used. We recommend checking out page 7 in the manual below for assistance with draining your unit.
https://products-salsify.geappliances.com/image/upload/s--hPt8j2G2--/a656dd8264a1786411b2865c10956f3e46f3598f.pdf
For the filter, whenever it is removed and eventually replaced it does need to be reset so that the Opal can detect it. There is a filter button that needs to be held down to reset the tracker. You can view more information on page 11 in the same manual as above.
Written by a customer while visiting geappliances.com
Customer Rating
5
Best Ice Machine All Around
on October 24, 2025
Posted by: PsychBab10
from Charleston, SC
Love this ice machine. I've owned two now as my daughter stole the original one we had when she left hime for good. Then a second one I bought to replace it. They are both still running smooth as ever. Easy maintenance, easy to use, great ice size and great buy all together. The capacity of ice in hand is perfect for a get together or just drinks with friends. Noise is minimal the loudest is barely noticeable and installation is a breeze. Best ice machine on the market! Recommend!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
We love the ice, so does the dog
on October 26, 2025
Posted by: GuroKC
[This review was collected as part of a promotion.] This is our second Opal ice maker, this version is much quiter and fiils the ice nearly twice as fast. The side tank is a godsend and the unit is very easy to clean. The only problem is that when someone fills a glass, the dog wants to munch some too.
Written by a customer while visiting geappliances.com
Customer Rating
5
Good Deal & makes a lot of ice fast!
on October 27, 2025
Posted by: RealtorDebbie
[This review was collected as part of a promotion.] This is my 3rd countertop ice maker. It is a bit more than what I spent on others, But, It is worth every penny! It makes ice quickly, and its pretty quite. it only takes up about 2 inches more the other countertop models I've had, but its a way better designed ice maker. Its makes LOTS of wonderfully crunchy nuggets. No more running out of Ice or running to the store to buy the continuously shrinking pounds bagged Ice. The ice "bucket" holds a nice amount & refills quick. Set up is quick and easy. Just clean it, than run a few ice making cycles and toss the first two batches and now your are ready to enjoy a cold cocktail or cooler fill-up ! This little ice makers is going to be a game changer for next years Pool Parties!!!
Written by a customer while visiting geappliances.com
Customer Rating
5
Our first opal 2. Ice maker
on October 29, 2025
Posted by: Simye
from Centerville, Georgia
[This review was collected as part of a promotion.] Wife and I hooked it up. She was reading the instructions. Didn't take more than 15 minutes. Cleaning it out three times was the hardest thing actually and the time consuming but needed to be done.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com