Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
4
Love the nugget ice! Hesitant re: resolving issues
on June 26, 2025
Posted by: AZ Ice Queen
from Arizona, USA
Installation was simple. Capacity of the ice bin is good and having the side tank is a lifesaver, I’m glad that I opted for that as well. The noise level is medium, I wish it was quieter, but it’s tolerable for the benefit of having nugget ice. The cleaning requirements is a bit cumbersome, at least the descaling process. It requires a good 24 hours to devote to it and that’s a lot of time investment for something that is not a pet or a child. I’ve only been using filtered water, yet the buildup is Much higher than I would’ve expected from using filtered water. It would be really nice to have a option to connect a filter somewhere along the hose line that goes from the side tank reservoir, leading into the icemaker that the customer could purchase the specific type of descaling and filtering type filter needed for their specific area and water hardness so that you could simply just use tapwater, and it would be filtered and processed properly before entering icemaker, thus protecting all the components inside of the icemaker. When I unplugged it to do the cleaning and scaling process for the first time, I noticed there was white substances leaking through the metal seams at/near the front of the machine. This is a bit concerning to me, as I can’t tell if it’s coolant leakage OR some type of acid or what is coming out there. I love the way. It is working so far in the ice production, I’m a little bit nervous about spending this much money and having it leaking stuff out of the “seams” this early in its life. I’m also not thrilled with having to be cleaning and descaling every 2 to 3 weeks and would’ve hoped for a better process for an appliance of this high dollar amount and what I perceive as top of the line equipment.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this!
on June 27, 2025
Posted by: DisneyTrac
from Parrish, Fl
Love this so much!!! So far, everything is going great. We ended up buying the side tank also, which makes it so convenient.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Best ice maker
on June 28, 2025
Posted by: BN24
Best ice maker ever
The best cleanest ice maker
Works fast!!!
The best cleanest ice maker
Works fast!!!
Written by a customer while visiting geappliances.com
Customer Rating
4
Ice
on July 4, 2025
Posted by: Jamur23
from Henderson, Nevada
This is my third machine. I really can’t live without the ice.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
GE Nugget Ice Maker
on July 5, 2025
Posted by: Errrr
from Henderson Nevada
We have had this just over 1 1/2 years. It started "acting up" about 5 months ago. It would say "add water" when the tank was full and not make ice. It has since started making this awful LOUD noise periodically during ice making. For the cost, IT IS NOT WORTH IT
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, July 10, 2025
We'd like to assist you with your Opal. Sometimes it helps to unplug the unit for 5 minutes and plug it back in to reset it. You can also try troubleshooting in the link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289
A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289
A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
4
Yummy Ice!
on July 6, 2025
Posted by: Ssskb33
from Salt Lake City, UT
Love the ice and the extra tank on the side. It’s much quieter than earlier versions, but still noticeable.
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect ice machine
on July 7, 2025
Posted by: Dan1979sd
Simply perfect
Working very fast on the hot sunny days
And working perfectly operated via application
Simply amazing
My family adores the ice it makes
Working very fast on the hot sunny days
And working perfectly operated via application
Simply amazing
My family adores the ice it makes
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Noisy
on July 8, 2025
Posted by: SolarDaveNY
Makes a squealing noise. Sounds like a hamster on a wheel
I would recommend this to a friend!
Features
5
Performance
5
Quality
2
Value
4
Response from geappliances.comBy Diego, GE_Appliances, July 14, 2025
We’d like to clarify some information regarding the operating sounds of your unit. You can find a detailed list of normal operating sounds for your Opal here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
If you suspect the sound you're experiencing is not part of normal operation, we recommend contacting our Opal Support team at 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM EST.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
If you suspect the sound you're experiencing is not part of normal operation, we recommend contacting our Opal Support team at 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM EST.
Written by a customer while visiting geappliances.com