Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
Not Good
on July 15, 2025
Posted by: RGP1218
from Conover NV
It kept getting air bubbles in the line and would say clean but no matter how much you cleaned it it wouldn’t work properly. Also, if you don’t use it all the time it quickly develops mold in the lines which is a pain the butt. I expected it to be like the fridge and use as needed and flawless but it was far from that. Would not recommend
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, July 21, 2025
We would like to give you some information regarding cleaning and use for your Opal unit. When it comes to air bubbles, make sure the hoses are connected properly and lying flat. Lift the tank from the Ice Maker and raise it 4 to 5 inches until water starts to flow; then, place the tank back in position. Also, make sure you are using distilled water as this will reduce the need to clean the unit constantly.
When it comes to cleaning, make sure you are using distilled water as this will reduce the need to clean the unit constantly. you can find additional information in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060634
If the issue persists after troubleshooting, we recommend calling our Opal team at 866-907-6718.
When it comes to cleaning, make sure you are using distilled water as this will reduce the need to clean the unit constantly. you can find additional information in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060634
If the issue persists after troubleshooting, we recommend calling our Opal team at 866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
1
Unreliable
on July 15, 2025
Posted by: Garyincookeville
from TN
Unreliable. 1st unit failed after 6 months. GE replaced unit under warranty, and it failed after 5 months. Both had the same issue. Stopped making ice due to “Add Water” error, even though reservoir was full and water cascading down the back.
I only used distilled water in both units, and I followed the cleaning instructions as stated in the manual.
I believe you have a design issue.
I was not willing to request another unit, even though it was still under the initial 12 month warranty period. There is little reason to believe the next one would be any different.
I scrapped it last week. An expensive lesson.
I only used distilled water in both units, and I followed the cleaning instructions as stated in the manual.
I believe you have a design issue.
I was not willing to request another unit, even though it was still under the initial 12 month warranty period. There is little reason to believe the next one would be any different.
I scrapped it last week. An expensive lesson.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, July 21, 2025
We're very sorry about the Opal units and the error codes. Your feedback is extremely important to us and will be considered by our Opal team.
Written by a customer while visiting geappliances.com
Customer Rating
1
Ice
on July 15, 2025
Posted by: Gunderson
from St. Charles, Il
Icemaker quit making ice after three years. Don’t know if it’s we’re actually worth the price.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, July 24, 2025
We're sorry to hear about your Opal no longer producing ice. We'd like to help out.
We recommend trying out an electronic reset. This can be done by removing the power cord for 2-3 minutes, then plugging it back in. You can also try out the steps located in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435
If you are still experiencing issues, we recommend contacting our support team for additional assistance. They can be reached at 1-866-907-6718.
We recommend trying out an electronic reset. This can be done by removing the power cord for 2-3 minutes, then plugging it back in. You can also try out the steps located in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435
If you are still experiencing issues, we recommend contacting our support team for additional assistance. They can be reached at 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
1
Waste of a lot of money!!
on July 16, 2025
Posted by: BrittanyBratten
from Fayetteville ar
Stopped working in less than a year. Used only
Filtered zero water. Cleaned regularly. Useless now.
Filtered zero water. Cleaned regularly. Useless now.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, July 24, 2025
We would like to help you with your Opal unit. We recommend performing an electronic reset by unplugging the unit for 3 to 5 minutes and plugging it back in.
We are going to be reaching out via email to gather further information. Please reply at your earliest convenience.
We are going to be reaching out via email to gather further information. Please reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't last
on August 7, 2025
Posted by: Richmonder123
Doesn't last more than a year or two before it dies. We have gone though 3 in the past 5 years.
Response from geappliances.comBy Adrian, GE_Appliances, August 13, 2025
We are so sorry to hear of your experience with this Opal ice maker. It is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible machine
on August 8, 2025
Posted by: TPoore
This was the 2nd one I have owned. The first one lasted for a few years. I'm so glad I bought the extended warranty. The next one I got from the warranty exchange didn't last 2 months.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, August 14, 2025
We are sorry to hear of your experience with your original Opal icemaker. We are however happy that our team was able to get this unit replaced. We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Wish it would have worked
on August 9, 2025
Posted by: Cyn_25
This was a gift from my family. They spent a lot of money on this product and not worth it.
It is great when it worked the one time. I had issues with it not making ice from the beginning. We cleaned it multiple times thinking there was something in the filter but it did not help.
It would work for a short time and then not make ice at all. It only made a full container of ice once in the past year. Very disappointing for the cost of the product.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, August 14, 2025
We would like to assist you with this Opal and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
4
Be sure to give it some time off!
on August 20, 2025
Posted by: IcemanFinallyCometh
So...
Our journey with the ol' XPIO13SCSS had a very rough start. We set it up and it happily provided us with ice for the day. Then, seemingly in protest, it stopped. We added little Olaf and Vanilla Ice signs to give it some encouragement, but nothing would make it show up to work like the rest of us. Finally, we added some matching here/out of office signs to really make it part of the team. At that point, we also downloaded the app and hooked it up to the internet. We set a schedule just like the rest of us, it ran an update and smooth sailing. It makes ice while we're here and goes to sleep when we're not. It's much happier and drinks are much colder. So... Give it a schedule and it will be much happier, and so will you.
Our journey with the ol' XPIO13SCSS had a very rough start. We set it up and it happily provided us with ice for the day. Then, seemingly in protest, it stopped. We added little Olaf and Vanilla Ice signs to give it some encouragement, but nothing would make it show up to work like the rest of us. Finally, we added some matching here/out of office signs to really make it part of the team. At that point, we also downloaded the app and hooked it up to the internet. We set a schedule just like the rest of us, it ran an update and smooth sailing. It makes ice while we're here and goes to sleep when we're not. It's much happier and drinks are much colder. So... Give it a schedule and it will be much happier, and so will you.
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com