Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
2
Buggy
on May 22, 2025
Posted by: Runamuck13
When it works, I love it, but the machine is "buggy", meaning it will say add water when the water tank is full, and quit making ice.
Response from geappliances.comBy Adrian, GE_Appliances, May 23, 2025
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
3
Investigate Before Purchase
on May 22, 2025
Posted by: Kimberleyl
I love the ice maker except when I have to clean it. Very time consuming , instructions are confusing wish I would have talked to people that own this before I purchased it. It might have changed my mind.
Response from geappliances.comBy Adrian, GE_Appliances, May 23, 2025
Keeping this icemaker clean is imperative to the production of ice in this unit. We have provided some cleaning instructions for this icemaker here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062600
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39931
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39931
Written by a customer while visiting geappliances.com
Customer Rating
1
GE should cover the problem
on May 27, 2025
Posted by: OpalGE2025
from Fox Arkansas
I would love to be compensated for my first machine. Didn’t even last two years and the motor quit. Always cleaned it. Always changed the filter. I bought another one because of how well it kept ice and how well it made ice. I bought the warranty this time. I just wish GE would make it right. A 700 dollar machine shouldn’t quit in less than two years.
Randy R.
Arkansas
Arkansas
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
4
Response from geappliances.comBy Tierra, GE_Appliances, May 30, 2025
We'd like to assist you with your Opal. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
6months of use
on May 31, 2025
Posted by: Tp120
Stopped working after 6months of use....constantly requested a warranty swap and now outside of warranty. DO NOT PURCHASE. Amazing when it worked for 6months and ever since been a huge pile of junk after constant calls
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, June 4, 2025
We want to help out with your icemaker going out. We will be reaching out over email to collect additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Problem already
on June 4, 2025
Posted by: Dfc25
from Cordova TN
Every time it starts to make another batch of ice, water pours in from the top of the bin which starts to melt the ice already produced. Just got it today. Not sure what is wrong!
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
5
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, June 9, 2025
This is normal operation for this nugget ice maker. Water continually flows during the initial startup of the machine before ice production begins or any time after a defrost cycle is completed before ice production resumes. This water flows from the top back inside the cavity into the bin and along the back wall of the inside. Water will also flow if the unit is undergoing a clean cycle to remove mineral buildup or to sanitize.
Written by a customer while visiting geappliances.com
Customer Rating
5
Shhhh!
on June 27, 2025
Posted by: Mannyglee
Sooo, quiet, creates ice quickly. Can’t even tell if it is on. What a find!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible noise
on July 9, 2025
Posted by: Skyxx91
from California
The loud scraping noise all day is ridiculous. I used for 2 days hoping the sound would go away it didnt. So its been unplugged and unsused. And it barely put out any ice.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, July 15, 2025
We would like to assist you with this Opal icemaker and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We have also provided some normal Opal icemaker sounds at the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
Written by a customer while visiting geappliances.com
Customer Rating
1
Don't Buy
on July 9, 2025
Posted by: Ice Maker 2025
from Arizona
This is my second ice maker and after warranty is up started making loud noise and would not make ice. Called and they could not do anything because the warranty was up. Don't buy!
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, July 15, 2025
We're sorry to hear about your icemaker not producing any ice. We'd like to help with this.
We recommend trying to reset your icemaker by unplugging the power cord for 3-4 hours, then plugging it back in. We also recommend cleaning the whole unit, including the bin and tray. This can help with the sounds as well. You can find instructions on page 8 and 7 inside the user manual here: https://products-salsify.geappliances.com/image/upload/s--5xxXyJkk--/a656dd8264a1786411b2865c10956f3e46f3598f.pdf
In the meantime, we will be reaching out over email to collect additional information. Please respond at your earliest convenience.
We recommend trying to reset your icemaker by unplugging the power cord for 3-4 hours, then plugging it back in. We also recommend cleaning the whole unit, including the bin and tray. This can help with the sounds as well. You can find instructions on page 8 and 7 inside the user manual here: https://products-salsify.geappliances.com/image/upload/s--5xxXyJkk--/a656dd8264a1786411b2865c10956f3e46f3598f.pdf
In the meantime, we will be reaching out over email to collect additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com