Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
GE Opal Ice Machine
on January 9, 2025
Posted by: Make ice
We have tried 6 GE Opal ice machines and they have all quit around one year. The one we have now just quit at 7 months!! We kept trying in hopes they improved the machines but obviously that is not the case. Very frustrated and will not be buying anymore!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, January 20, 2025
We are sorry to hear about your Opal not operating properly. We'd like to help out with this. We recommend getting in touch directly with our support team at 1-866-907-6718 for further assistance.
Written by a customer while visiting geappliances.com
Customer Rating
1
Great if it works, but not worth the cost
on January 12, 2025
Posted by: CB2025
After 10.5 months, consistent issues started—it wouldn’t produce ice, received add water errors. We have watched endless tutorials for trouble shooting, only ever used distilled water in it, and ran the clean and disinfect cycles monthly (every 3-4 weeks) as directed by the manual. Not worth the money
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, January 21, 2025
We want to help out with your Opal not producing ice. We recommend getting in touch with our support team for assistance. You can reach them at 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
1
2x owner 2x disappointment
on January 14, 2025
Posted by: Mike94153
Downside
I’ve had 2. They need to be cleaned often. When you follow the instructions on cleaning and consistency schedule it’s very inconvenient. This is my second unit. The first broke within a year. Bought a new one and now this one too broke in 7months. Not worth the time effort or money.
I’ve had 2. They need to be cleaned often. When you follow the instructions on cleaning and consistency schedule it’s very inconvenient. This is my second unit. The first broke within a year. Bought a new one and now this one too broke in 7months. Not worth the time effort or money.
Upside:
Ice was good
produced ice quickly.
Ice was good
produced ice quickly.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
4
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, January 22, 2025
We know having issues with multiple units would be concerning, and we want to assist. We’ll be reaching out over email to discuss your situation further, and we hope to hear back from you soon.
Written by a customer while visiting geappliances.com
Customer Rating
1
No Ice :<(
on January 19, 2025
Posted by: SadNOice
So DISAPPOINTED . I recieved the opal 2 for Christmas ... I am very familiar with This brand and this style ice Maker.Because the friend that gave it to me has one and I go straight to the icemaker to get a cup of ice and water every time I go to their house. Unfortunately, the day I set mine up.I began having problems. I called for troubleshooting help.And I thought my problems were over but they weren't. My reservoir is full but the machine says add water. And it won't make ice the lady at g.E recommended that I do something to remove an air bubble which I followed her stepsaid.I thought that was the solution . Last week, I did the same thing again.I've only had the machine less than a month.And i'm so disappointed because my friend's machine works perfectly and mine sucks
Response from geappliances.comBy Adrian, GE_Appliances, January 24, 2025
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
New awesome. 1 year old. Broken.
on January 22, 2025
Posted by: Michael DeLibero
I loved this unit while it was working. It worked for a year then stopped working I was very regular on the services as it details in the user manual. The features are awesome the price is great. The longevity of this unit is lacking heavily
If I’m spending this kind of money I have a higher expectation for how long it’ll last. I expect GE to do better because they are better.
If I’m spending this kind of money I have a higher expectation for how long it’ll last. I expect GE to do better because they are better.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, January 27, 2025
We want to help out with your Opal no longer operating properly. We do see that you are currently working with our support team for assistance. We are confident that we will be able to help make this right.
Written by a customer while visiting geappliances.com
Customer Rating
1
Birthday Bummer
on January 27, 2025
Posted by: lapray8
from Utah
I bought one for my birthday in December 2024. I was so excited. Set it up within minutes of delivery. Perfect! The ice was great. I loved it. My family loved it. However with in a month the machine began to make the loudest sounds. Like a monster was living inside. So loud it would wakeup my teenagers sleeping in the basement. I called and had them send me another unit. Set up the new unit, and this time another problem, the water stream that feeds to the reservoir, leaks right into the main ice bin melting the ice that's there. It's awful, then last night the horrid noises began again. I honestly want to love this ice maker, but I just can't. I'm going to be sending this machine back too. It's Monday and I received the new unit on Thursday. 5 days is not good for business. Makes me sad to return it!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, January 30, 2025
We'd like to offer assistance with your Opal. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect!
on February 4, 2025
Posted by: Tim and Jenny
from Paris TN
Absolutely best Christmas gift ever!! It looks sharp and runs quietly. The light adds a nice flow to the kitchen at night
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Not a long term product save your money
on February 18, 2025
Posted by: KNeend
from Minnesota
Lasted a year cleaned it regularly used the right tips to keep it for the long run.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, February 19, 2025
We're sorry to see that your Opal is not operating properly. We'd like to help. We recommend getting in touch with our support team for assistance. You can reach them at 1-866-907-6718.
Written by a customer while visiting geappliances.com