Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
Hate to not love it
on May 1, 2024
Posted by: JJGIBSON
Loved it at first!! Used it daily until about a week ago completely stopped making ice. Cleaned again as instructed and still no ice. For the $$ this cost, it should last longer in my opinion. Would only recommend if it was 1/5
Of the price for the length it lasts
Of the price for the length it lasts
Response from geappliances.comBy Michael, GE_Appliances, May 2, 2024
We hate to hear that your Opal stopped working after such a short time; this is not something we want or expect from our appliances, and we want to help. We encourage you to reach out directly to our Opal support team. They can be reached by phone at 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not at all happy with this product.
on May 3, 2024
Posted by: Super angry
from St. George, Utah
The ice maker ran for about two months. It then started to make squeaking noises. We cleaned it. We defrosted it. Nothing seemed to work. Finally it we into defrost mode and would not produce ice, no matter what we did. By the way, we never used tap water. We use distilled water.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, May 6, 2024
We want to help go over the sounds that you were noticing. When an Opal is in need of defrosting, it may start to squeak as ice starts to build up around the mechanisms. The defrost cycle is automatic and may take 10 to 45 minutes. If you are still not seeing ice production after this, we suggest unplugging the power cord for 30 seconds and then plugging it back in.
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t buy this
on May 13, 2024
Posted by: Cece Harris
from California
It stopped working in the first 13 months or less it’sa terrible investment
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, May 14, 2024
We'd like to help you with your Opal. Please refer to the troubleshooting tips in the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289
If your Opal Ice Maker still doesn't work and these tips did not resolve the issue, you can contact Opal Ice Maker Support, or call 1-866-907-6718, M-F 8-8 EST, for further assistance.
If your Opal Ice Maker still doesn't work and these tips did not resolve the issue, you can contact Opal Ice Maker Support, or call 1-866-907-6718, M-F 8-8 EST, for further assistance.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features.
on May 23, 2024
Posted by: andy31887
from Tuscaloosa, AL
We love this ice machine. The way it recycles water as ice melts and pulls from the side tank when it’s low are awesome.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Good - then bad
on May 24, 2024
Posted by: popsfelon
from OK
After great ice making for about 2 years, the unit started squealing and turning off the ice making function due to overheating, i think. So it's now useless. Are there parts we can buy to replace?
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Devin, GE_Appliances, May 24, 2024
We want to help with your GE Appliances Opal ice maker. An agent is going to be reaching out to you directly via email to gather some information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Quick, cold
on May 25, 2024
Posted by: Danii24l
from Los Ángeles
Best ice maker eve. This thing is aaaamazing. Don’t think just buy
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Jonathon, GE_Appliances, May 31, 2024
Thank you so much for taking out some time to connect and share your review. We are so happy to see you are enjoying your ice maker. We especially love the included side tank, which allows the ice maker to produce 3x more ice.
Written by a customer while visiting geappliances.com
Customer Rating
1
Slow Ice Production
on May 28, 2024
Posted by: Opal2 Ice Maker
from Round Rock, Texas
The promo says that this ice maker would produce 3 lbs. of ice in 20 minutes. I ran it for 8 hours and never got close to 3 lbs. of ice.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, May 29, 2024
We want to help out with the low ice production you are noticing. We suggest giving your ice maker a full clean. You can find instructions on pages 7 through 9. (https://products-salsify.geappliances.com/image/upload/s--ByojqOOO--/sikdncnetnchuiglpvm7.pdf?). If you still need assistance, you can get in touch directly with our Opal Support team at 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
1
DONT BUY THIS
on May 29, 2024
Posted by: ICE2024
high maintenance product. stopped working after 6 months. DOES NOT WORK!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, May 30, 2024
We're sorry to hear that your ice maker stopped working and we'd like to help. We recommend referring to the troubleshooting steps at this link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628
If the issue continues, we recommend contacting our Opal Support at myopalservice.com or call 1-866-907-6718.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628
If the issue continues, we recommend contacting our Opal Support at myopalservice.com or call 1-866-907-6718.
Written by a customer while visiting geappliances.com