Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
TOO noisy!
on October 26, 2023
Posted by: bigzcasa
from california
This machine will eventually make so much noise, it'll be unbearable! We had to return ours 2 times, then the warranty ran out. Huge waste of money, for one of the most expensive countertop ice makers.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 26, 2023
Hi there! Thank you for taking the time to leave a review on your GE Appliances Opal ice maker. We are extremely sorry to hear that your ice maker is no longer operating as designed and producing ice.
We recommend viewing some troubleshooting tips at the link below, and if these do not resolve the issue, please contact Opal Support at 1-866-907-6718, M-F 8-8 EST.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289&_ga=2.165980670.1984646342.1697460932-1100713441.1674245189
We appreciate you choosing GE Appliances for your home, and we hope to gain your confidence back with our products. - Adrian@GEAppliances
We recommend viewing some troubleshooting tips at the link below, and if these do not resolve the issue, please contact Opal Support at 1-866-907-6718, M-F 8-8 EST.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289&_ga=2.165980670.1984646342.1697460932-1100713441.1674245189
We appreciate you choosing GE Appliances for your home, and we hope to gain your confidence back with our products. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Great while it lasted, I guess.
on November 5, 2023
Posted by: Justinxd
from Dallas, Georgia
Two months in and it's making a horribly loud squealing sound.
Response from geappliances.comBy GE Appliances, November 7, 2023
Hello,
Thank you so much for connecting. We completely understand your concern about the squealing and we're here to help.
There are some sounds that your Opal will make that are completely normal. However, there are also sounds it may make that aren't. Please refer to the links below for more information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=WHIR%20%2D%20When%20Opal%20is%20first,the%20flow%20of%20the%20refrigerant.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289
If the Opal isn't operating properly, please call 1-866-907-6718 for service questions.
Have a great day. - Tierra@GEAppliances
Thank you so much for connecting. We completely understand your concern about the squealing and we're here to help.
There are some sounds that your Opal will make that are completely normal. However, there are also sounds it may make that aren't. Please refer to the links below for more information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=WHIR%20%2D%20When%20Opal%20is%20first,the%20flow%20of%20the%20refrigerant.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289
If the Opal isn't operating properly, please call 1-866-907-6718 for service questions.
Have a great day. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Unhappy Customer
on November 16, 2023
Posted by: King j
from Midland Tx
Only had for almost 2 months it's making a loud squealing noise
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Great ice, but totally unreliable
on November 17, 2023
Posted by: MinnDB76
from Minneapolis
First off, I love the ice and I love this ice maker … when it’s working. Unfortunately, I’ve had four (yes, FOUR) of these machines crap out on me within a couple of years. The last three have stopped making ice and displayed the “add water” message, even when full of water. Yes, I tried futzing with it 100 times, turned on clean mode, stuck my finger on the intake to prime the pump, drained it, refilled it … in all cases, this worked for a couple weeks but eventually it stopped making ice completely. So disappointing, because having this ice around makes everything better. Please work out the bugs and give me a machine that lasts more than a few months.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, November 21, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to see that you've had so many issues with your icemakers. That is not something we want or expect for anyone.
We are going to be taking note of this and sending it over to our production team for review. This way we can start looking for ways that we can improve on our icemakers going forward. Again, we are sorry for letting you down and we appreciate your comments.
Let us know if you ever have any questions, we're always happy to help. - Jonathon@GEAppliances
We are going to be taking note of this and sending it over to our production team for review. This way we can start looking for ways that we can improve on our icemakers going forward. Again, we are sorry for letting you down and we appreciate your comments.
Let us know if you ever have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the opal ice!
on December 6, 2023
Posted by: GE IceMaker3
from Florida
Love the ice maker, love the soft crunchy opal ice!
A few things I would do differently is make an option for the drip tray to have a mat that fits that for water drops, inside the ice box to make that box bigger to make sure the water at the bottom is not noticeable, and try to see if you can make it quieter..
Other than those things it's been great!
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features - Solid Machine
on December 6, 2023
Posted by: JaxSid
I love this machine! The Bluetooth function to control while away from home is great! I can leave it off during the day and then start it from my phone when I leave work! I had to finally replace my old machine after 5 years of use and this unit is a big upgrade! It's quieter, doesn't get hot and has more functions than the old machine. I also did not have the side car before so I love that!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Not like the original
on December 7, 2023
Posted by: jc93420
from Arroyo Grande CA
The ice is wet. Seems to be in continuous state of melting. The ice bin leaks on to counter when retrieving ice.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
4
Value
4
Response from geappliances.comBy Charlie, GE_Appliances, December 14, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your ice maker leaks and we're happy to help.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641#:~:text=If%20water%20is%20leaking%20from,standpipe%20to%20not%20be%20aligned.
If the Opal ice maker does not keep ice frozen in the ice bin, please refer to the link for some helpful tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39602
If the tips provided above do not resolve the issue, we suggest that you contact our Opal Support team for assistance. You can contact Opal Support at myopalservice.com or call 1-866-907-6718.
Please feel free to reach out with any other questions or concerns you may have. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your ice maker leaks and we're happy to help.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641#:~:text=If%20water%20is%20leaking%20from,standpipe%20to%20not%20be%20aligned.
If the Opal ice maker does not keep ice frozen in the ice bin, please refer to the link for some helpful tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39602
If the tips provided above do not resolve the issue, we suggest that you contact our Opal Support team for assistance. You can contact Opal Support at myopalservice.com or call 1-866-907-6718.
Please feel free to reach out with any other questions or concerns you may have. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent!
on December 8, 2023
Posted by: GrammieGrams
We are loving it so far! Nice capacity, easy use and care. Really loving the nuggets it produces! It runs most days because we love it so much. Would highly recommend ! Praying it lasts for a long time.
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com