Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,600 Reviews)
Rating breakdown 5,600 reviews
5 Stars
4,161
4 Stars
713
3 Stars
221
2 Stars
156
1 Star
349
89%of customers recommend this product.
(
4,319 out of
4,843)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
5
Wonderful!
on March 10, 2023
Posted by: coffeenut
from Anchorage, AK
It's really easy to use and I love having a schedule option. Plus the extra tank is very helpful.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Noisy but works
on March 10, 2023
Posted by: lebortn
from Boulder,CO
This is my 2nd version of the GE Nugget Ice Maker and while the first version only lasted a few years (disappointing), the newest version is working fine but is as noisy as the early versions.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
2
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 14, 2023
Hi - Thank you for choosing GE Appliances for your home.
We're glad to hear that your new Opal is working well for you and we apologize about the noise. We appreciate the honest feedback. It means alot and we love to hear about your experience.
Please refer to the article below for some useful information about your Opal:
OPAL ICE MAKER - NORMAL SOUNDS
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
Please let us know if there is anything else you need. We're always here to help. Have a wonderful day. - Tierra@GEA
We're glad to hear that your new Opal is working well for you and we apologize about the noise. We appreciate the honest feedback. It means alot and we love to hear about your experience.
Please refer to the article below for some useful information about your Opal:
OPAL ICE MAKER - NORMAL SOUNDS
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
Please let us know if there is anything else you need. We're always here to help. Have a wonderful day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Sonic Ice
on March 10, 2023
Posted by: smpep
from Branson, MO
Great little machine. It keeps up with our needs nicely.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome ice machine
on March 10, 2023
Posted by: Tiphany
from Florida
Love my ice maker. Easy to use and clean and makes the perfect ice nugget. Love that it has built in Wi-Fi so that I can connect to the appliance at any time .
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome appliance that runs like a work horse.
on March 10, 2023
Posted by: Victorcacho
from Austin, TX.
The product works extremely well. The quality of the nugget ice is superb and the accessibility of the machine through the smart home application makes running the ice maker a breeze.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it!
on March 10, 2023
Posted by: Kparks01
from Alexandria, La
Plenty of Ice and we use a lot! The ice is nice and soft like sonic!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Love the ice it makes
on March 10, 2023
Posted by: Grannyt
from LA Vergne, TN
Love the compact design and the side tank. Wish it wasn't quite so loud.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Ice Maker Should be called Noise Maker
on March 10, 2023
Posted by: IceMakerBreaker
from Indiana
Worked great for a few days and then just started making a horrendous noise.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
5
Value
2
Response from geappliances.comBy Devin@GEA, GE_Appliances, March 14, 2023
Hello,
Thank you for taking the time to leave a review on your Opal Ice Maker- we very much appreciate you choosing GE Appliances for your home and for providing us with your input.
With that being said, we are so sorry to hear that your Opal is making a loud noise. The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds.
The following describes the sounds or noises that are normal and what may be creating them:
- WHIR - When Opal is first turned on, you may notice the condenser fan spinning.
- BUZZ - When the water pump first turns on, it may be dry and slightly noisy. Once it is filled with water the noise reduces significantly.
- RATTLE - A rattling noise may be produced from the flow of the refrigerant. This noise should reduce significantly once the refrigerant system has stabilized.
- GURGLE - When the refrigerant system shuts off, there may be a brief gurgle as the refrigerant stops flowing.
- HUM - The compressor is a motor. It produces a low tone humming sound while it is running.
- CHUGGING - When the unit first starts up, the gear motor can make a chugging noise. This noise should be considerably reduced after 15 to 20 minutes, once the Opal starts making ice.
- CLICK - As nugget ice is produced it drops into the ice drawer. The first nuggets produced make the loudest sound as they fall directly onto the bottom of the ice bin. As the bin fills, this noise reduces significantly.
- SQUEAK - When Opal is in need of defrosting, it may start to squeak as ice starts to build up around the mechanisms. The defrost cycle is automatic and may take 10 to 45 minutes.
- PUMPING WATER - At the start of ice making, Opal will flush the system with water for approximately 5 minutes. You may see or hear water running during this process. This is normal. If your Opal seems loud during this process, it may need more water.
A sound or noise that is not normal:
If the Ice Maker is making a continuous grinding noise, this is not normal. If it is doing this, please contact Opal Support by phone at 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST. You can also reach out to them by going to their website at the link below:
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We hope this helps. Thanks again for your review. -Devin@GEA
Thank you for taking the time to leave a review on your Opal Ice Maker- we very much appreciate you choosing GE Appliances for your home and for providing us with your input.
With that being said, we are so sorry to hear that your Opal is making a loud noise. The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds.
The following describes the sounds or noises that are normal and what may be creating them:
- WHIR - When Opal is first turned on, you may notice the condenser fan spinning.
- BUZZ - When the water pump first turns on, it may be dry and slightly noisy. Once it is filled with water the noise reduces significantly.
- RATTLE - A rattling noise may be produced from the flow of the refrigerant. This noise should reduce significantly once the refrigerant system has stabilized.
- GURGLE - When the refrigerant system shuts off, there may be a brief gurgle as the refrigerant stops flowing.
- HUM - The compressor is a motor. It produces a low tone humming sound while it is running.
- CHUGGING - When the unit first starts up, the gear motor can make a chugging noise. This noise should be considerably reduced after 15 to 20 minutes, once the Opal starts making ice.
- CLICK - As nugget ice is produced it drops into the ice drawer. The first nuggets produced make the loudest sound as they fall directly onto the bottom of the ice bin. As the bin fills, this noise reduces significantly.
- SQUEAK - When Opal is in need of defrosting, it may start to squeak as ice starts to build up around the mechanisms. The defrost cycle is automatic and may take 10 to 45 minutes.
- PUMPING WATER - At the start of ice making, Opal will flush the system with water for approximately 5 minutes. You may see or hear water running during this process. This is normal. If your Opal seems loud during this process, it may need more water.
A sound or noise that is not normal:
If the Ice Maker is making a continuous grinding noise, this is not normal. If it is doing this, please contact Opal Support by phone at 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST. You can also reach out to them by going to their website at the link below:
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We hope this helps. Thanks again for your review. -Devin@GEA
Written by a customer while visiting geappliances.com