Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
Add Water
on April 11, 2023
Posted by: _Unsatisfied_Customer_
from High Point, NC
I was excited about this purchase but nervous at the same time. I’m very frustrated and disappointed to have spent so much money and to keep having to troubleshoot so early in the purchase. It’s constantly saying “Add Water” when the water tank is completely full.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , April 11, 2023
Hello- We appreciate your purchase and can understand how frustrating it is to continually troubleshoot your new Opal. This is frustrating and hopefully this will be resolved for you soon.
Here are some tips that should help. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times.
Note: If you see water movement, please switch to ice mode and run for 30 minutes.
You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine.
If you continue to have issues, please reach out to OnPoint directly by calling
1-866-907-6718, M-F 8-8 EST.. For parts or warranty, contact https://t.co/VDMd8PRuht. Thank you! JW
Here are some tips that should help. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times.
Note: If you see water movement, please switch to ice mode and run for 30 minutes.
You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine.
If you continue to have issues, please reach out to OnPoint directly by calling
1-866-907-6718, M-F 8-8 EST.. For parts or warranty, contact https://t.co/VDMd8PRuht. Thank you! JW
Written by a customer while visiting geappliances.com
Customer Rating
1
Not a Great Start
on April 13, 2023
Posted by: jessb316
from FL
I’ve had it for 3 weeks. I love it when it works. A couple days ago it started making a terrible grinding noise. GE says it needs to be returned. Guess we will see what happens.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, April 13, 2023
Hello,
We’re so sorry to hear that your new ice maker stopped working unexpectedly. We know it’s incredibly frustrating when any appliance gives you trouble, but it’s even worse when it’s something so new.
The following link describes the normal operating sounds of the opal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
The best thing to do in this situation is to reach out directly to our Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need.
-Charlie@GEA
We’re so sorry to hear that your new ice maker stopped working unexpectedly. We know it’s incredibly frustrating when any appliance gives you trouble, but it’s even worse when it’s something so new.
The following link describes the normal operating sounds of the opal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
The best thing to do in this situation is to reach out directly to our Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Very bad choice.
on April 21, 2023
Posted by: Stephanie and Dave
from Nashville, TN
The ice is very good, when the machine works. This is our second machine, after the first one was replaced with a refurbished machine. Our first machine stopped making ice after about 2 months. It was replaced with a refurbished machine and this one has now stopped working. This has been a very frustrating and expensive decision.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, April 21, 2023
Hi there!
Thank you for providing us with your valuable feedback. We are sorry to hear that your Opal ice maker stopped working unexpectedly. We know how frustrating this must be. We strongly encourage you to connect with our Opal support team for further assistance. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We are honored to have you as a part of the GE Appliances family, and we hope to get your ice maker back up and running as soon as possible! -Charlie@GEA
Thank you for providing us with your valuable feedback. We are sorry to hear that your Opal ice maker stopped working unexpectedly. We know how frustrating this must be. We strongly encourage you to connect with our Opal support team for further assistance. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We are honored to have you as a part of the GE Appliances family, and we hope to get your ice maker back up and running as soon as possible! -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Squeaky ice
on April 27, 2023
Posted by: Kkilburn
from Honolulu, HI
This ice machine is a beast until the squeaky gears begin to screech. Only 4 months in and going to take advantage of this warranty. Cross your fingers.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
2
Response from geappliances.comBy Charlie@GEA, GE_Appliances, April 28, 2023
Hello,
We’re so sorry to hear that your new ice maker is screeching. We know it’s incredibly frustrating when any appliance gives you trouble.
The following link describes the normal operating sounds of the opal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
The best thing to do in this situation is to reach out directly to our Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need.
-Charlie@GEA
We’re so sorry to hear that your new ice maker is screeching. We know it’s incredibly frustrating when any appliance gives you trouble.
The following link describes the normal operating sounds of the opal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
The best thing to do in this situation is to reach out directly to our Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Makes great ice
on April 28, 2023
Posted by: Ricky555
from Indiana
Really love the type of ice it makes. The whole family can’t get enough ice.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great so far
on May 2, 2023
Posted by: Jenl74
from Utah
We've had it for just over a month and love it. We purchased it to replace our Newair bullet ice maker. The ice is the perfect size and it's nice to have the side tank so we don't have to fill it as often.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect addition to the bar
on May 2, 2023
Posted by: Anonymous
from Brookline
This ice maker makes my day every day. Pure luxury!
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great nugget ice maker
on May 10, 2023
Posted by: Frogmansion
from North Carolina
First ice maker ever purchased. Very happy so far with this machine. Makes the small easy to chew nugget ice. Has kept up with our demand. Have had no issues at all.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com