Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
Not reliable
on March 16, 2023
Posted by: DaveNjdnridje
from Oklahoma City
Not reliable. Makes ice for 45 minutes then makes a bad sound. Unplug and repeat. Just sits most of the time because of this
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 16, 2023
Hello,
We’re so sorry that you’ve had such a negative experience with your new Opal. We know it’s incredibly frustrating when any appliance doesn’t work like it should, but it’s even worse when it’s something so new, and this is not something we want or expect from our products. The best thing to do in this situation is to reach out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, Monday-Friday 8a-8p EST. Alternatively, you can fill out the form at the site linked below and someone will reach out to you.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We appreciate you taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
We’re so sorry that you’ve had such a negative experience with your new Opal. We know it’s incredibly frustrating when any appliance doesn’t work like it should, but it’s even worse when it’s something so new, and this is not something we want or expect from our products. The best thing to do in this situation is to reach out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, Monday-Friday 8a-8p EST. Alternatively, you can fill out the form at the site linked below and someone will reach out to you.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We appreciate you taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Best nugget ice ever❤️
on March 21, 2023
Posted by: Mother of the Queens
from Preston Idaho
I researched lots of ice makers, and the GE Profile kept coming up every time, number one. It is the best nugget ice I have ever had!!!! It's better than the fountain drinks in the store. The ice maker was easy to set up and easy to clean. I'm a 71 yr old lady and I did it with no help. I have 3 glasses a day, and I will be having more in the summer. It was sooooo worth it!!!!! I have wanted one for years. I love it❤️
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Charlie@GEA, GE_Appliances, March 30, 2023
Woo hoo!
We're delighted to hear that you have been enjoying this icemaker so far. This appliance is definitely a fan favorite. We love the feature that it creates the perfect-size ice pellets for your beverages. The setup is super easy and it begins to make ice immediately.
We hope you continue to enjoy that delicious nugget ice. Have a great day!
-Charlie@GEA
We're delighted to hear that you have been enjoying this icemaker so far. This appliance is definitely a fan favorite. We love the feature that it creates the perfect-size ice pellets for your beverages. The setup is super easy and it begins to make ice immediately.
We hope you continue to enjoy that delicious nugget ice. Have a great day!
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working
on March 22, 2023
Posted by: Haleykel
Haven’t even had it a year and it stopped working. Downloaded the app and tried to “schedule service” but it just directs me to an (800) number. It keeps saying “add water” when it has water, tried cleaning, descaling, troubleshooting everything I’ve read. Expensive junk. When it did work, it was very loud.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, March 23, 2023
Hello. Thanks for sharing your feedback. We are so sorry to hear of the experience you have had with your Opal. We can understand how difficult this must be, and we apologize for the inconvenience. We would recommend contacting myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST.
If you have any questions in the future, please let us know. We are here to help!
-Charlie@GEA
If you have any questions in the future, please let us know. We are here to help!
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great with Distilled Water
on March 24, 2023
Posted by: SoftIceEnjoyer
from Midwest, US
The reason I wrote this review is that I wish I had known this particular issue prior to using the machine initially: our hard water jammed the machine. The first week we had the ice maker, it kept “defrosting” constantly. I followed the instructions for cleaning out the machine by using vinegar water, running the cleaning cycle, then sticking a towel in the machine for 24 hours. It cleaned everything out, however my guess that the jamming was due to our hard water was correct. We used distilled water and have had zero problems in the several months since. As a matter of fact, the machine has not “defrosted” a single time since switching to distilled water. The ice separates easily as well (with our hard water, the ice cubes would stick together). Lastly, I highly recommend getting the machine with the side water tank. Filling up the side tank is so much easier to accomplish rather than pulling up on the front slot, pulling out the tub, filling the reservoir inside the machine up to the line, then putting the tub in (there’s a special way to do it so it won’t just fall out when you open the machine to take out ice). The side tank just needs to be pulled off, flipped around, remove the lid, fill to the top, replace lid, and put back on. This only needs to be done twice a week, and can be monitored since it’s clear and the water line is visible. The machine’s reservoir is hidden underneath the tub of ice, so I would need to wait until “add water” lights up on the machine. The side tank is much larger than the internal reservoir, so it doesn’t need to be filled near as often which I like.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Save your money!
on March 27, 2023
Posted by: jusmelis
from tampa fl
This has been the most expensive hunk of junk I've ever purchased. Save your money- the time starting and stopping, the amount of maintenance it requires and the sound of the machine disturbing my entire household is ridiculous.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 28, 2023
Hello,
We’re so sorry to hear that you’ve been less than impressed with your new Opal. We know that loud noises and frequent maintenance can be frustrating, especially when it comes to something like an ice maker. We recommend taking a look at the article below for a list of noises that are normal to hear coming from your Opal.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
If the sounds you are hearing fall outside of those listed, we recommend reaching out directly to our Opal support team for further assistance. They can be reached by phone at 1-866-907-6718, Monday-Friday 8a-8p ES, or you can fill out the form at the site linked below and someone will reach out to you.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We truly appreciate you taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
We’re so sorry to hear that you’ve been less than impressed with your new Opal. We know that loud noises and frequent maintenance can be frustrating, especially when it comes to something like an ice maker. We recommend taking a look at the article below for a list of noises that are normal to hear coming from your Opal.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
If the sounds you are hearing fall outside of those listed, we recommend reaching out directly to our Opal support team for further assistance. They can be reached by phone at 1-866-907-6718, Monday-Friday 8a-8p ES, or you can fill out the form at the site linked below and someone will reach out to you.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
We truly appreciate you taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Easy setup and making ice nuggets quickly
on April 5, 2023
Posted by: lrw615
from Cleveland, Tennessee
We have only had the product installed for less than a week but first impressions are good. The ice nuggets are superb and quick to cool the beverage. I am a bit concerned about the need to sanitize and descale the ice maker on a frequent schedule. We wiil sanitize once a week descale every two weeks. The ice maker has to be shutdown for more than 18 hours during the descaling process. Otherwise, we are very pleased with the ice maker.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product!
on April 7, 2023
Posted by: DCros
from Marietta, GA
This ice maker is a great addition my kitchen! So convenient and easy to set up. Super easy to clean!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Defective out of the box
on April 10, 2023
Posted by: My2Sons
from Rosharon, Tx
Painful noise after 2 hours of use. Lots of online reviews about lack of quality control.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, April 11, 2023
Hello,
We’re so sorry to hear that you experienced unexpected sounds from your new Opal. We know it’s incredibly frustrating when any appliance starts making loud noises, but it’s even worse when it’s basically brand new. The best thing to do in this situation is to reach out directly to our Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
We’re so sorry to hear that you experienced unexpected sounds from your new Opal. We know it’s incredibly frustrating when any appliance starts making loud noises, but it’s even worse when it’s basically brand new. The best thing to do in this situation is to reach out directly to our Opal support team. They can be reached by phone at 1-866-907-6718, or you can fill out the form at the site linked below and someone will reach out to you directly.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com