Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
5
Great Ice Maker!
on March 6, 2023
Posted by: x87xMOOREx06x
from Greenville, Ohio
The GE Profile Series - XPIO13SCSS is a high-end ice maker that boasts an impressive ability to produce high-quality ice. Its advanced technology allows it to produce ice that is crystal clear, tasteless, and odorless, which enhances the flavor of any beverage it is added to. Additionally, the ice is perfectly shaped and consistently sized, making it perfect for entertaining or everyday use.
The XPIO13SCSS is also designed to integrate seamlessly with your kitchen décor. Its sleek stainless steel finish and modern design make it a stylish addition to any kitchen, while its compact size allows it to fit easily under the counter.
Overall, the GE Profile Series - XPIO13SCSS is a great investment for anyone who enjoys entertaining or appreciates a high-quality ice cube. Its advanced technology, stylish design, and excellent ice-making capabilities make it a standout product in the market.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
SO loud!
on March 7, 2023
Posted by: Icelovingmama
from Ladera Ranch
I love the ice, but this machine is horribly loud. When it is defrosting, I cannot hear the television that is on in the same room. If I am upstairs sleeping it will wake me up. I will be reaching out to GE to see if this is how this item should be or is this one a lemon.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Sydney@GEA, GE_Appliances, March 8, 2023
Hi there - We're so sorry to hear that your Opal has been extremely loud. We know that must be quite irritating and disruptive, and we completely understand your frustration.
You can find normal sounds your Opal may make here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
A loud scraping sound is not normal. A vinegar cleaning will need to be performed in this instance. This will reduce/eliminate the scraping noise and should reduce/eliminate it going into defrost. You can find instructions for this on pages 7-8 of the Owner's Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-6_LoRes.pdf&_ga=2.182136801.752956495.1678119638-175547933.1673371033
If the issue persists, contact Opal Support at myopalservice.com, or you can call 1-866-907-6718, M-F 8-8 EST.
We're so happy to hear you've been enjoying the nugget ice form you Opal. We hope you can get back to doing so as soon as possible. Let us know if you have additional questions - Sydney@GEA
You can find normal sounds your Opal may make here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
A loud scraping sound is not normal. A vinegar cleaning will need to be performed in this instance. This will reduce/eliminate the scraping noise and should reduce/eliminate it going into defrost. You can find instructions for this on pages 7-8 of the Owner's Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-6_LoRes.pdf&_ga=2.182136801.752956495.1678119638-175547933.1673371033
If the issue persists, contact Opal Support at myopalservice.com, or you can call 1-866-907-6718, M-F 8-8 EST.
We're so happy to hear you've been enjoying the nugget ice form you Opal. We hope you can get back to doing so as soon as possible. Let us know if you have additional questions - Sydney@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible product!!!! Waste of money!
on March 8, 2023
Posted by: LisaPan
from Dallas
It’s awful! Afternoon owning it for just a few weeks, it has stopped making ice without priming the pump. Every time it is powered off or temporarily runs out of water, it will not begin making ice again unless the pump
Is primed. It’s junk!
Is primed. It’s junk!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE_Appliances, March 10, 2023
Hello,
We're so terribly sorry that you've had a bad experience with your Opal icemaker. This is certainly not the experience we want for you and completely understand your disappointment. If your Opal Ice Maker is not making ice we would recommend referring to the article link attached below to correct this issue:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628#:~:text=Allow%20the%20unit%20some%20time,and%20will%20not%20produce%20ice.
If the issue persists, contact Opal Support at myopalservice.com, or you can call 1-866-907-6718, M-F 8-8 EST.
If you have any questions in the future, please let us know. We are here to help!
-Charlie@GEA
We're so terribly sorry that you've had a bad experience with your Opal icemaker. This is certainly not the experience we want for you and completely understand your disappointment. If your Opal Ice Maker is not making ice we would recommend referring to the article link attached below to correct this issue:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628#:~:text=Allow%20the%20unit%20some%20time,and%20will%20not%20produce%20ice.
If the issue persists, contact Opal Support at myopalservice.com, or you can call 1-866-907-6718, M-F 8-8 EST.
If you have any questions in the future, please let us know. We are here to help!
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Already squeaks loudly
on March 9, 2023
Posted by: Giffstrz
from Idaho
Already squeaks is very annoying tried cleaning and "defrosting" so it sits unplugged on the counter.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, March 10, 2023
Hello there,
We're sorry to know that the sound levels coming from your Opal have not met your expectations.
The Opal is a very complex machine with a variety of components that generate certain sounds/noises as they operate. You can learn more about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
If you believe the sound coming from your unit to be abnormal, we recommend taking advantage of your warranty, and we can assist you with this process by contacting us at: 1-866-907-6718, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us again if we can assist you further.
Have a great one.
Pablo@GEA
We're sorry to know that the sound levels coming from your Opal have not met your expectations.
The Opal is a very complex machine with a variety of components that generate certain sounds/noises as they operate. You can learn more about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
If you believe the sound coming from your unit to be abnormal, we recommend taking advantage of your warranty, and we can assist you with this process by contacting us at: 1-866-907-6718, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us again if we can assist you further.
Have a great one.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Amazing product if you keep up with it
on March 11, 2023
Posted by: Icetomeetya
from Detroit
The end result of ice is amazing! I bought this machine for my girlfriend and she loves it. I only use distilled water in the machine and I still get clogging and have to pinch the hoses often. It’s pretty unstable unless you keep up with the maintenance.
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, March 14, 2023
Hey,
Thanks so much for reviewing your ice maker. We're glad to hear that your girlfriend loves it so far. Our apologies for any inconveniences caused from maintenance. We'll definitely be sure to share this feedback with the development team. If you need anything or have questions, we're always here to help. Mike@GEA
Thanks so much for reviewing your ice maker. We're glad to hear that your girlfriend loves it so far. Our apologies for any inconveniences caused from maintenance. We'll definitely be sure to share this feedback with the development team. If you need anything or have questions, we're always here to help. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Expensive and extremely noisy
on March 11, 2023
Posted by: DWZ1969
from Lincoln Nebraska
I would not recommend this ice maker to anyone. Ours was so noisy you could talk to each other it ran for 12 hours and made about 2 cups of ice. I should have know it wasn't worth the the money when I found a Facebook page just about complaints
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don@GEA, GE_Appliances, March 14, 2023
Hello - Thank you for sharing your insight with us about your GE icemaker. A loud noise coming from your icemaker can definitely be concerning and we're so sorry you had this experience. We recommend that you take advantage of your warranty by reaching out to GE Consumer Service at 1-800-432-2737. We're always working towards improvement and hope to regain your trust one day. All the best. - Don@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working less than 60 days of use
on March 14, 2023
Posted by: Bad ice maker
from Texas
I’m extremely dissatisfied in this ice maker, only two adults use it and have taken great care of it. Was working perfectly fine until yesterday and now it’ll say making ice, then add water. Every single tank is full and ready for use. Still nothing! For the price of this, I’m extremely disappointed
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, March 15, 2023
Hi there, thank you for taking the time to leave this feedback. We can certainly understand how frustrating it would be to deal with your icemaker not working as expected so soon into its lifespan, and we are so sorry for this experience.
We do have a support article for this very issue, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628 - We hope this helps, and please feel free to reach out with any additional questions or concerns you may have in the future. -Elliot@GEA
We do have a support article for this very issue, linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628 - We hope this helps, and please feel free to reach out with any additional questions or concerns you may have in the future. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Love hate relationship
on March 15, 2023
Posted by: Alisaw
from Colorado
It was great for a couple months. Less than a year old and nonstop problems. I want a refund.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 16, 2023
Hello,
We’re so sorry to hear that you’ve had such a negative experience with your Opal. We know that the nugget ice can be an important part of your kitchen experience and we understand how frustrating it can be when you experience a lot of issues with your nugget ice maker, and this is not something we want or expect from or products. The best thing to do in this situation is to reach out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, Monday-Friday 8a-8p EST. Alternatively, you can fill out the form at the site linked below and someone will reach out to you.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
We’re so sorry to hear that you’ve had such a negative experience with your Opal. We know that the nugget ice can be an important part of your kitchen experience and we understand how frustrating it can be when you experience a lot of issues with your nugget ice maker, and this is not something we want or expect from or products. The best thing to do in this situation is to reach out directly to the Opal support team. They can be reached by phone at 1-866-907-6718, Monday-Friday 8a-8p EST. Alternatively, you can fill out the form at the site linked below and someone will reach out to you.
https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Thank you for taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com