Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,600 Reviews)
Rating breakdown 5,600 reviews
5 Stars
4,161
4 Stars
713
3 Stars
221
2 Stars
156
1 Star
349
89%of customers recommend this product.
(
4,319 out of
4,843)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
5
Magnificent machine , wouldn’t trade it for anythi
on March 2, 2023
Posted by: scone38
from Michigan
I love my ice maker and now when I have guest, they inquire about where and how much the product cost.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great ice
on March 2, 2023
Posted by: Grandmasharon
from Kcmo
Was Leary about spending this much on an ice maker but I’m so glad we did. The ice is wonderful. The machine has worked flawlessly.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Makes the best ice but unreliable mechanically
on March 2, 2023
Posted by: Shinhatch
from Honolulu, Hawaii
The Opal 2.0 makes wonderful ice quickly and efficiently, but is prone to mechanical failure which cannot be avoided by simply frequent cleaning as instructed by the manual. Rather, users need to be told it must use only distilled water or the equivalent. Typical home drinking water filters won’t prevent scale build up that will render the machine inoperable notwithstanding regular cleanings in less than a year. Once the scale has accumulated the only remedy is to disassemble the unit and clean all internal parts that handle water with vinegar by direct application.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 3, 2023
Thank you for this excellent review!
We appreciate the feedback and you taking the time to share. We're glad to hear that you're pleased with the efficiency of the unit. Your satisfaction is important and everything stated above will be wholeheartedly considered.
We're here when you need us. Have a wonderful day. - Tierra@GEA
We appreciate the feedback and you taking the time to share. We're glad to hear that you're pleased with the efficiency of the unit. Your satisfaction is important and everything stated above will be wholeheartedly considered.
We're here when you need us. Have a wonderful day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great ice big noise!
on March 2, 2023
Posted by: Tracks777
from Tampa FL
We bought this based on reviews and how much ice it could make. We were drawn to the self clean feature and good overall looks of the unit. 1st off it has great ice and everyone who comes over loves it. It has some nice features such as the ability to set use times which is very convenient. The only downside to this unit is the squeaking noise that sounds like a dead donkey that it makes abut 3-4 times a day. Very annoying and embarrassing when people are over. It seems this is an issue with a lot of others as well. We have been using it for about 4 months and I think I would buy it again if the noise would go away for good. Love the ice hate the noise.
I would recommend this to a friend!
Features
4
Performance
4
Quality
2
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 3, 2023
Hello there,
Thank you for sharing your experience about the Opal icemaker. All feedback is greatly considered and appreciated. We're happy to hear that you love the ice.
However, we also sincerely apologize about the noise and certainly don't want you to feel annoyed and embarrassed.
The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds.
Please refer to the article below for more information:
OPAL ICE MAKER - NORMAL SOUNDS
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=SQUEAK%20%2D%20When%20Opal%20is%20in,water%20for%20approximately%205%20minutes.
We hope this information is helpful. We appreciate you choosing GE Appliances for your home.
Have a great day. - Tierra@GEA
Thank you for sharing your experience about the Opal icemaker. All feedback is greatly considered and appreciated. We're happy to hear that you love the ice.
However, we also sincerely apologize about the noise and certainly don't want you to feel annoyed and embarrassed.
The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds.
Please refer to the article below for more information:
OPAL ICE MAKER - NORMAL SOUNDS
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=SQUEAK%20%2D%20When%20Opal%20is%20in,water%20for%20approximately%205%20minutes.
We hope this information is helpful. We appreciate you choosing GE Appliances for your home.
Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Really great ice maker!!
on March 2, 2023
Posted by: Rick Bros
from St Augustine Fl
Purchased this ice maker for my wife and daughter for Christmas last year. They both love the Nugget Ice "Sonic Ice". They really enjoy being able to make their drinks at home with the same kind of ice. Ice maker is great a making ice and the reservoir comes in clutch in parties.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing!
on March 2, 2023
Posted by: SJD04
This ice machine makes perfect, soft, chewable nuggets. Blends easily with protein powder and a hand blender to make “frosties”. Was hesitant to buy due to the cost, but worth it!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great ice!
on March 2, 2023
Posted by: pg14
from Florence, KY
Best Christmas present ever. The Ice is fantastic. Machine produces enough ice and quickly enough
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Love the ice!
on March 2, 2023
Posted by: Lenee272
from Orlando,Fl
We love it! Just wish the side water tank was larger!! I’m
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com