Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
5
Everything was an easy set up.
on December 6, 2022
Posted by: Highgirl
from Down south Ga
I’ve wanted this for so long now I have THE BEST ICE IN THE WORLD AT MY FINGERTIPS!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Purchasing Second Opal Ice Maker
on December 7, 2022
Posted by: FAC1995
from Louisiana
Currently I own an Opal Ice Maker Model#OPAL01GEPKT. I believe we bought it in early 2019. The machine has always performed to my expectations. There were times in the beginning that I had issues but read the manual and the GE online website for additional tips. #1 Clean the machine with 1 teaspoon bleach mixed with 5 cups of water and rinse at least three times every seven days. It is not a big deal and have learned to add it to our kitchen clean up after dinner. #2 Every two months I would run white vinegar through the cleaning cycle and keep it in the machine for at least 18 hours then drain and run clean water through at least 3 times. This sound like a pain but understand what water can do to the system even though we use distilled water only. Calcium still has a way of getting in the system. #3 Keep vents open and un obstructed on both sides allowing for the coil to suck in air for cooling similar to what an air conditioner return air does in your house. #4 I found it very helpful to vacuum the vent which houses the coil and sometimes I would spray a can of condensed air into the vent to keep the coils clear.
As of this week, we started hearing a loud rattling. After inspecting the machine I realized it was the fan motor that cools the coil. It eventually stopped working. Since the machine is close to 4 years old I decided rather than try to fix it if even possible due to age, we purchased a new model. I am in real estate management and understand the intricacies to refrigerated equipment and know that most sealed systems cannot be fixed.
We feel that we got our money’s worth out of the ice maker and was satisfied enough to purchase a new one. However with anything that has water running through it, you still have to perform maintenance. I hope this review will help others in deciding if the Opal Ice Maker is worth the purchase which we feel it is.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Absolutely LOVE my Opal 2.0
on December 11, 2022
Posted by: KatLee67
from Texas
Super easy to set up and connect to my existing appliances and Alexa! And I have already eaten two cupfuls of my nugget ice and let me just say I am a happy happy camper!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Wonderful purchase
on December 11, 2022
Posted by: Kenneith M
from Hamtramck, MI
This machine is fabulous
I dont know how I ever got along without it.
Easy to set up and quickly you are enjoying fabulous nugget ice that works so well in my yeti cups
I am a very satisfied customer but for my piece of mind I also purchased the 5 year extended warranty
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Was great! Until it wasn’t.
on December 12, 2022
Posted by: Nik18
I’ve had my ice maker for 6 months now and it was working perfectly and I took care of it very well (descaling every month, wiping bins out etc) and 2 days ago it randomly stopped making ice. I’ve tried everything and just can’t get it to work.
Hopefully the customer service helps me out with this because it WAS NOT CHEAP!
Hopefully the customer service helps me out with this because it WAS NOT CHEAP!
I would recommend this to a friend!
Features
5
Performance
2
Quality
3
Value
4
Response from geappliances.comBy Vikki@GEA, GE_Appliances, December 13, 2022
Hi - Thank you for reaching out to us regarding your Profile Opal icemaker. While we are delighted to hear how pleased you were with the unit and how hard you worked to ensure it was maintained properly, we are so very sorry to hear it has now developed an issue. Please make sure you have 3" clearance on all sides and around the back of the unit and clean the coils on the side periodically with a hand vacuum. We can understand your disappointment and if these suggestions don't help, we are confident our Opal Service team will be able to assist you. You may reach them by calling 1-866-907-6718. All our best! - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Superb Appliance!
on December 18, 2022
Posted by: Beachin4me
Never have I been more pleased with an appliance purchase. The Opal ice maker was easy to set up and produces enough ice to easily sustain multiple water bottles and glasses being filled each day. It seems like within minutes of us closing the ice door with an empty bucket, it is filled again as soon as we turn around! The ice is delicious and does not dissolve quickly. My only advice is to make sure that when you drain the hoses, you do so next to sink. This process works much better than trying to empty into a bucket. Would absolutely recommend.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Quick Ice Maker
on December 18, 2022
Posted by: Ice Conassour
from Branson, Missouri
I ran a clean cycle as required by the set up. The machine was making ice within 5 minutes of adding water. Really, really amazing. The ice pellets are just like your favorite soft drink ice from fast food businesses.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Classy Addition to Our Home
on December 20, 2022
Posted by: Rachel0920
from Grosse pointe, MI
We love this! It makes ice so fast and replenishes very quickly as well. We decided to purchase a table top ice maker after the ice maker on our 3 year-old refrigerator broke for the 3rd time. It arrived just in time for Thanksgiving and all of our guests enjoyed having fresh nugget ice for their drinks and we were never without ice. It's not loud at all, and even once it's full, you still have ice left the next day if you have turned it off. I don't think I will go back to an ice maker in my fridge.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com