Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
5
Fast making ice.
on October 11, 2022
Posted by: 5sisters
from Olathe Kansas
I have another ice machine but this one makes the small nuggets which I love. I used to buy Sonic ice I don’t have to any longer. I was surprised how fast it made a full container of ice.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Good idea, poorly executed
on October 17, 2022
Posted by: gudmgudm
from Tampa, Florida
We really wanted a small nugget ice maker and from looking at the size, look and specs, this one seemed exactly what we were looking for.
The experience with it has been poor. On day 4, it pretty much stopped making ice and was continually going into "Defrosting" mode. After a full reset, it started to make nuggets again, but the ice making mechanism not occasionally makes just the loudest noise like someone is scratching done a pole, more often than not in the middle of the night (5 am).
The remedy is to unplug it for a short while and then put the power back on, and it continues as it should.
The experience with it has been poor. On day 4, it pretty much stopped making ice and was continually going into "Defrosting" mode. After a full reset, it started to make nuggets again, but the ice making mechanism not occasionally makes just the loudest noise like someone is scratching done a pole, more often than not in the middle of the night (5 am).
The remedy is to unplug it for a short while and then put the power back on, and it continues as it should.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 28, 2022
Hey there, and thank you for reaching out. We truly hate to hear you’ve had a poor experience – we know any issues with defrosting or unexpected noises must be frustrating to deal with, and regret any inconvenience caused. You feedback will be sent to our team for review.
The Opal is designed to defrost automatically as needed, but we would not expect it to be in that mode excessively. If you have issues with excessive defrosting again, you may want to make sure there’s at least three inches of clearance on the back and sides of the unit to ensure proper airflow. Additional details on how to address a defrosting issue are available in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062724&_ . Regarding noise, we do expect some sounds from the unit as it operates, and we have another article discussing what noises would be normal for the unit here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276& . If after reviewing this information you’re concerned the noise isn’t normal, or have any other issues, we do have Opal Support available at 866-907-6718 or online at myopalservice.com , and those specialists would be glad to assist.
We’re confident this Opal will indeed be a good fit for your needs once these concerns are addressed. If you have any other concerns or questions, we’re happy to help any time. -Sarah@GEA
The Opal is designed to defrost automatically as needed, but we would not expect it to be in that mode excessively. If you have issues with excessive defrosting again, you may want to make sure there’s at least three inches of clearance on the back and sides of the unit to ensure proper airflow. Additional details on how to address a defrosting issue are available in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062724&_ . Regarding noise, we do expect some sounds from the unit as it operates, and we have another article discussing what noises would be normal for the unit here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276& . If after reviewing this information you’re concerned the noise isn’t normal, or have any other issues, we do have Opal Support available at 866-907-6718 or online at myopalservice.com , and those specialists would be glad to assist.
We’re confident this Opal will indeed be a good fit for your needs once these concerns are addressed. If you have any other concerns or questions, we’re happy to help any time. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Ice, Still Needs Work
on October 20, 2022
Posted by: Jen522
from VA
I purchased an Opal original approximately 2 years ago. Worked great, then one day stopped producing ice. Disappointing to say the least, but I crunch this ice every day so I immediately purchased a replacement (plus an extended warranty so I don't find myself in this situation again.
On to the 2.0. It looks better than the original. Less fingerprints and the pull out handle on the ice bin is nice.
I never used the extra water bin on my first so I started out using it on this one. I couldn't get it to work. Connected the tube and filled with water, the water would only slightly move to the machine and then I'd get the message to add water. No big deal, I'm used to filling up the main container. Took the extra tank off.
The app is great -- tells you when the bin is full, needs more water, or is defrosting or the very best status - Making Ice.
This brings me to the defrosting issue. My first Opal would go into defrost mode maybe once or twice a week. The 2.0 defrost a lot. A lot. Like 50% of the time at first. This was enough to make me consider returning because it was literally making 1/3 bin of ice then defrosting, making it hours before a bin would be full (I package the ice so I can take it to work with me and crunch throughout the day - yes, this is an addiction) so this output would not be enough. I kept trying and it seems as though after 2 weeks or so, the machine has started producing an output similar to my OG Opal in its heyday.
It seems that this product still has strides to make to improve, but if you did a deep dive into reviews like I did, you'll notice that there is no perfect version of this scale pebble ice maker. For now, it will have to do.
The machine makes the ice that at this point, I have to have - but to improve would be to increase the life of the product, hopefully bring the price down a bit, and make sure that the Opal can stay in ice making mode as much as possible. It's pricey, but the ice is great -- my recommendation would be to make sure to spring for the extended warranty.
On to the 2.0. It looks better than the original. Less fingerprints and the pull out handle on the ice bin is nice.
I never used the extra water bin on my first so I started out using it on this one. I couldn't get it to work. Connected the tube and filled with water, the water would only slightly move to the machine and then I'd get the message to add water. No big deal, I'm used to filling up the main container. Took the extra tank off.
The app is great -- tells you when the bin is full, needs more water, or is defrosting or the very best status - Making Ice.
This brings me to the defrosting issue. My first Opal would go into defrost mode maybe once or twice a week. The 2.0 defrost a lot. A lot. Like 50% of the time at first. This was enough to make me consider returning because it was literally making 1/3 bin of ice then defrosting, making it hours before a bin would be full (I package the ice so I can take it to work with me and crunch throughout the day - yes, this is an addiction) so this output would not be enough. I kept trying and it seems as though after 2 weeks or so, the machine has started producing an output similar to my OG Opal in its heyday.
It seems that this product still has strides to make to improve, but if you did a deep dive into reviews like I did, you'll notice that there is no perfect version of this scale pebble ice maker. For now, it will have to do.
The machine makes the ice that at this point, I have to have - but to improve would be to increase the life of the product, hopefully bring the price down a bit, and make sure that the Opal can stay in ice making mode as much as possible. It's pricey, but the ice is great -- my recommendation would be to make sure to spring for the extended warranty.
Features
5
Performance
4
Quality
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Wonderful countertop ice maker
on October 20, 2022
Posted by: Ku14
from Florida
Great ice maker but weighed a lot more than I expected.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful in my counter top
on October 26, 2022
Posted by: Susan1024
from New Smyrna Beach, Florida
All my neighbors are jealous And also want an ice maker! During the hurricane Ian my neighbors lost power, I supplied them with ice. Love the ice nuggets.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Soft ice
on October 27, 2022
Posted by: Joebob69
from Texas
Great product. Wife wanted sonic ice and this filled the voice. Great for all drinks ...leaded or unleaded.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Buy!
on October 30, 2022
Posted by: Stashoe
from New Jersey
It’s an amazing appliance. Produces more ice than I’ve expected. I always have ice on hand.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped making ice
on October 30, 2022
Posted by: Nurse22
from Texas
This ice maker stopped working after 3 months of use. Just turns off before making ice.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna@GEA, GE_APPLIANCES, November 7, 2022
Hello, we are sorry to hear that your icemaker stopped working after such a short amount of time. We can understand how disappointing that can be. We recommend that you reach out to Opal Support Line they are available at 1-866-907-6718 or online at myopalservice.com. We are confident they will be able to help. If we can assist in the future with anything else please let us know.- Dianna@GEA
Written by a customer while visiting geappliances.com