Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,595 Reviews)
Rating breakdown 5,595 reviews
5 Stars
4,161
4 Stars
710
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,315 out of
4,839)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
4
Hub
on March 10, 2024
Posted by: Jch15
from South Carolina
We love the product but I feel that the cleaning process is a little intense. I would be better if the reserve tank was clear to see if anything was built up. The cleaning button feature isn't that great. Make a machine that handles the abuse from hard water
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
It sucks
on April 26, 2024
Posted by: Sherky001
from Washington
We bought one just over 2 years ago… it lasted one year… he replaced it with a refurbished unit… that has been going out the last few weeks and is now barley making ice… for the price of these things I’d hope it would last much much longer… never again and I’d suggest you don’t get one
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, April 26, 2024
We'd like to assist you with your Opal. Please refer to the troubleshooting tips in the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628
If this doesn't help, we recommend contacting Opal Support directly by calling 1-866-907-6718 for further assistance.
If this doesn't help, we recommend contacting Opal Support directly by calling 1-866-907-6718 for further assistance.
Written by a customer while visiting geappliances.com
Customer Rating
1
Noise maker
on June 24, 2024
Posted by: Jgraveley
Noisy, obnoxious, high maintenance appliance. Maybe got one year of use when it finally blew up. Bad compressor or something. Our unit did not allow for waterl connection like fridge ice maker. If water was less than half full, the noises began but ultimately went full time disturbing.
Response from geappliances.comBy Michael, GE_Appliances, June 26, 2024
We hate to hear that your Opal stopped working after such a short time; this is not something we want or expect from our appliances, and we want to help. We encourage you to reach out directly to our Opal support team. They can be reached by phone at 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
1
Iced out
on November 3, 2024
Posted by: Robb ice
from Cincinnati Ohio
Loved it at the beginning, lasted less than 2 years. I would have expected at least 5 years for the cost this unit. I followed all the instructions and recommended maintenance and only used distilled water. The machine still looked brand new and we probably would see 2-3 gallons of water a week making ice. It started to slow down and eventually ran hot and the water pump seemed to start working incrementally so the machine would only make about 2 cups of ice a day.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, November 5, 2024
We'd like to assist you with your Opal. Look out for an email from us soon, as we'll need more information. Please reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Great when we had it
on November 4, 2024
Posted by: Yup yup yup
from Marina Del Rey
My husband and I love this ice maker ! Unfortunately ours started screaming and screeching I contacted support and they never got back to me.
I would recommend this to a friend!
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, November 5, 2024
We advise you to contact our Opal Support team again by calling 1-866-907-6718. They can also be reached at the link here: https://www.geappliances.com/ge/service-and-support/small-appliance-returns.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Nice Nugget Ice - not a long life to the machine
on November 6, 2024
Posted by: Rachelle KS
from Kansas
It is great, when it works.
Machine is showing "Add Water" when there is water in the reservoir and side tank.
I have cleaned the machine regularly with warm vinegar as needed.
I have cleaned the machine regularly with warm vinegar as needed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, November 7, 2024
We'd like to assist you with the ice maker. We recommend resetting your unit by disconnecting power from the unit for 2 - 3 minutes and reconnecting. If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
2
Serious Quality Concerns.
on November 28, 2024
Posted by: rrosales
Out of the box the machine is great. Looks good in the kitchen and makes amazing ice. Very easy to set up connect WiFi and program a schedule using the app.
Unfortunately, we are currently on our THIRD machine in about 5 years (we had the original opal initially and we were able to upgrade it under warranty from retailer when it died) and all have had the same issue. They get progressively noisier then suddenly start making horrible squealing sounds then eventually stop working.
Quality is a major issue.
Especially at this price point.
We only ever use RO water, it was descaled on a fairly regular and was put through a full cleaning at least 4 times since being purchased in June 2023.
Still - it started squealing and stopped making ice.
Unfortunately, we are currently on our THIRD machine in about 5 years (we had the original opal initially and we were able to upgrade it under warranty from retailer when it died) and all have had the same issue. They get progressively noisier then suddenly start making horrible squealing sounds then eventually stop working.
Quality is a major issue.
Especially at this price point.
We only ever use RO water, it was descaled on a fairly regular and was put through a full cleaning at least 4 times since being purchased in June 2023.
Still - it started squealing and stopped making ice.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, December 12, 2024
We know the importance of an appliance operating for an extended amount of time and the quality of an appliance being up to par. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Awful product
on December 24, 2024
Posted by: KTreyonne
from Mississippi
This is an awful product. I’ve had it just over a month. It makes this horrible screeching noise and it stays in defrost mode. It makes very little batches of ice. I’ve tried to reset it by unplugging and leaving off for a while. It still does the same thing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, January 9, 2025
We'd like to lend a hand with your Opal. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting geappliances.com