Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
PURE JUNK
on May 14, 2022
Posted by: Pure Junk
from St Augustine, Fl
I’ve had 4 in 1 yr and am now told to fix it myself that the warranty is up. I cared for it as I was told. DO NOT WASTE YOUR MONEY!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, May 16, 2022
Hi there, we couldn't be more sorry to hear that you've had 3 replacements and that your Opal still isn't working as it should. We would never expect this to happen so we can't even begin to imagine what a grave disappointment this has been.
For the best help, we suggest you contact Opal Support at myopalservice.com or call 866-907-6718, M-F 8-8 EST. If you've already been in contact with them, we just recommend continuing to work toward a solution. We're wishing you the best and we appreciate you bringing this to our attention so we try to ensure this doesn't happen again.
Guy@GEA
For the best help, we suggest you contact Opal Support at myopalservice.com or call 866-907-6718, M-F 8-8 EST. If you've already been in contact with them, we just recommend continuing to work toward a solution. We're wishing you the best and we appreciate you bringing this to our attention so we try to ensure this doesn't happen again.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
never worked
on May 23, 2022
Posted by: eo5555555555
from texas
bought the first one the power cord was severed. so, returned got the second one. ran for a week died. not worth a third try
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, May 26, 2022
Hi there,
Thanks for taking the time to leave a review. We're so sorry to hear about all of the issues that you've had with your Opals. Know that this isn't something we expect with newly purchased appliances. We do hope that we can work hard in the future to earn your trust back.
All the best,
Michael@GEA
Thanks for taking the time to leave a review. We're so sorry to hear about all of the issues that you've had with your Opals. Know that this isn't something we expect with newly purchased appliances. We do hope that we can work hard in the future to earn your trust back.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
BUYER BEWARE!!
on May 23, 2022
Posted by: BUYER BEWARE DO NOT BUY
from Texas
Terrible!! Makes all sorts of noises when producing ice. Going to return asap!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, May 26, 2022
Hi there,
Thanks for taking the time to reach out about your Opal. Sorry to hear about the issues you've had here and that you're thinking of returning it. We'd recommend taking a look at the following article to see if it helps to clear things up: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ga=2.21436665.397815490.1653591529-1013264293.1653591529
If you have other questions or concerns in the future, know that you're always free to reach out.
Best wishes,
Michael@GEA
Thanks for taking the time to reach out about your Opal. Sorry to hear about the issues you've had here and that you're thinking of returning it. We'd recommend taking a look at the following article to see if it helps to clear things up: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ga=2.21436665.397815490.1653591529-1013264293.1653591529
If you have other questions or concerns in the future, know that you're always free to reach out.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Short lifespan, poor warranty
on May 24, 2022
Posted by: JuliBitler
from Deland FL
I am sad to say after 18 months my ice maker is no longer cold and no longer under warranty. It was great while it lasted but too expensive to have to buy a new one each year.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, May 26, 2022
Hi there,
Thanks for taking the time to reach out about your Opal. So sorry to hear about the disappointment and that it malfunctioned so soon after the warranty expired. Know that one of our agents will be reaching out soon via email to investigate further. Be sure to keep an eye on your spam and junk folders.
Thanks for your patience in the meantime.
Best wishes,
Michael@GEA
Thanks for taking the time to reach out about your Opal. So sorry to hear about the disappointment and that it malfunctioned so soon after the warranty expired. Know that one of our agents will be reaching out soon via email to investigate further. Be sure to keep an eye on your spam and junk folders.
Thanks for your patience in the meantime.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Dream ice!
on May 30, 2022
Posted by: No filter Jerry
from Texas
I first saw this product when a friend bought it a few years back. I instantly wanted one! I decided that my children's braces and medicines could wait another year and picked one up. I love it! My children love it! My wife isn't speaking to me now. 2 birds, one stone! WINNING!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
4
Excellent ice
on June 4, 2022
Posted by: Angel123454321
from Louisiana
Works well but not a five because it is a little noisy
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
3
Great ice, Horrible sound
on June 4, 2022
Posted by: PDWG
I LOVE the size of the ice but WHY does it make that GID AWFUL flatulence sound??? I’ve cleaned it to death h and it still makes the noise. That’s why I rated the product as I did.
I would recommend this to a friend!
Features
5
Performance
3
Quality
5
Value
5
Response from geappliances.comBy Guy@GEA, GE Appliances, June 6, 2022
Hey there, we're thrilled to see you're loving your ice and that it's looking so good, but we're sorry for the noise it's making. We understand how this could be a let down and we're happy to help.
We first recommend viewing the following list of normal Opal sounds: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ga=2.134694199.758480802.1654522583-1333683960.1634156106
If yours still seems abnormal or if this noise is a grinding sound, we suggest you contact Opal Support at myopalservice.com or call 866-907-6718, M-F 8-8 EST. We're confident they would be able to get you taken care of. All the best.
Guy@GEA
We first recommend viewing the following list of normal Opal sounds: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ga=2.134694199.758480802.1654522583-1333683960.1634156106
If yours still seems abnormal or if this noise is a grinding sound, we suggest you contact Opal Support at myopalservice.com or call 866-907-6718, M-F 8-8 EST. We're confident they would be able to get you taken care of. All the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Hands down, Best Ice Ever!
on June 4, 2022
Posted by: Shloopy
from Edgewood, TX
Great ice. Easy set up. Love the app that allows you to schedule useage
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com