Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,602 Reviews)
Rating breakdown 5,602 reviews
5 Stars
4,161
4 Stars
713
3 Stars
222
2 Stars
156
1 Star
350
89%of customers recommend this product.
(
4,319 out of
4,845)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
5
Opal
on May 5, 2022
Posted by: Kw92
from Nashville,TN
Have got to use it much but very excited about the product seems easy to clean and fill up with water
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love!
on May 6, 2022
Posted by: Tiffanyb5173
from Pa
I love my ice machine. I’ve been wanting this for awhile. Wasn’t sure if I should buy or not because of some negative reviews regarding sound. The sound is not bad! Would recommend this product!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Absolutely love this! Super easy to clean, and ope
on May 7, 2022
Posted by: Rea1
from Marion, Ar
We love this product! Very easy to clean and to operate.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Worked for 2 days
on May 9, 2022
Posted by: BWR62
from Vancouver, WA
Loved this ice maker for two days, then it started making a loud squeaking noise. Went to the owners manual troubleshooting .... it says "may start to squeak as ice starts to build up around the mechanisms. The defost cycle is automatic, and may take 30-45 minutes.During this time, the front button won’t respond. More frequent squeaking usually
requires white vinegar cleaning to remove internal mineral scale buildup".
Turned off machine overnight ran cleaning cycle with white vinegar (note - machine did not make "squeaking" sound during cleaning cycle.) with cleaning cycle completed drained the white vinegar solution and ran another cleaning cycle with clean water.
Once the ice maker started making ice the Squeaking started up again.
requires white vinegar cleaning to remove internal mineral scale buildup".
Turned off machine overnight ran cleaning cycle with white vinegar (note - machine did not make "squeaking" sound during cleaning cycle.) with cleaning cycle completed drained the white vinegar solution and ran another cleaning cycle with clean water.
Once the ice maker started making ice the Squeaking started up again.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, May 10, 2022
Hi there,
Thanks for taking the time to reach out about your Opal. We're sorry to hear about this squeaking noise, especially since you mentioned you followed the directions listed in your manual. If you'd like to learn more about the Opal's defrost mode, take a look at the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39627&_ga=2.245686918.324813550.1652099336-1995996442.1631212877
If the defrost cycle does not help with this squeaking noise and the vinegar also does not help, then you may need to reach out to Onpoint to discuss further. They can be contacted at myopalservice.com or by calling 866-907-6718, M-F 8-8 EST.
We do hope this is helpful for you!
Best wishes,
Michael@GEA
Thanks for taking the time to reach out about your Opal. We're sorry to hear about this squeaking noise, especially since you mentioned you followed the directions listed in your manual. If you'd like to learn more about the Opal's defrost mode, take a look at the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39627&_ga=2.245686918.324813550.1652099336-1995996442.1631212877
If the defrost cycle does not help with this squeaking noise and the vinegar also does not help, then you may need to reach out to Onpoint to discuss further. They can be contacted at myopalservice.com or by calling 866-907-6718, M-F 8-8 EST.
We do hope this is helpful for you!
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Fits on counter perfect. Easy to use. Love the fe.
on May 10, 2022
Posted by: Tina84
from Corpus Christi
We love the ice maker ! Planning a retirement party and it fits inside bar perfect!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome "good ice"
on May 11, 2022
Posted by: Alicia1974
from Tallahassee, FL
So easy to set up and literally had ice within 15 mins or so. Love having good ice all the time!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Wonderful Ice
on May 12, 2022
Posted by: Johnny1265
from Virginia Beach
Produces that Sonic Ice that everyone loves. Everyone in the house is hooked on it now.
Friendly warning - make sure you filter your water. If you don’t use a filter or take the proper steps cleaning the unit then you’ll have trouble down the road and your unit will not work properly.
No instructions on how to connect the unit to WiFi. Had to call Opal for assistance.
Friendly warning - make sure you filter your water. If you don’t use a filter or take the proper steps cleaning the unit then you’ll have trouble down the road and your unit will not work properly.
No instructions on how to connect the unit to WiFi. Had to call Opal for assistance.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, May 18, 2022
Hi there, we're absolutely delighted to see how much you and your family is loving the "good ice"! In addition, we do want to apologize that you had to call to find out more details on how to connect to WiFi. We're sure this was a hassle, so please know if you ever need anything else you can always shoot us a message on social media first. We're so grateful to have you in our GEA family and we're wishing you the best moving forward.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this ice
on May 14, 2022
Posted by: Phillipla64
from Fayetteville, TN
I love to chew ice and my wife loves this type ice for her drinks! It makes ice pretty fast and keeps up with our ice needs!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com