Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,595 Reviews)
Rating breakdown 5,595 reviews
5 Stars
4,161
4 Stars
710
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,315 out of
4,839)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
Frustrated with “add water” message and no ice!
on July 14, 2024
Posted by: Thomas2444
from Winston Salem, NC
After six months of operation it stopped making ice. The message “add water” lights up and will not go off regardless of how much water is added. It will not run the cleaning cycle. I have cleaned and descaled the ice maker every time that was called for. There is nothing about this issue in the manual or easily located online. I’ll try to reach someone in the service department tomorrow (Monday). While it worked it made great ice. My only complaint before now was the frequency of needed cleaning and/or descaling.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
4
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, July 16, 2024
We'd like to assist you with your Opal. We recommend unplugging it for a little while and plugging it back in. If this doesn't help, please call 1.866.907.6718 for service questions.
Written by a customer while visiting geappliances.com
Customer Rating
5
Love It
on October 1, 2020
Posted by: incodp
from NC
Purchased the new model as a replacement for one of the original opals that we have had for several years. So far we like this model even better than the first. The side holding tank makes refills easier and less frequent. It reduces the need to remove the bin to add water, which helps keep mess to a minimum. Haven't had to clean it yet, but it looks like it is more serviceable than the original. We love the nugget ice and this works great for our family.
The initial run cleaning seemed to go faster than the old unit since water drains more quickly. Also, the built in filter has finer mesh which should prevent small the general dust that sometimes makes it way into the bin from cleaning or use.
If you don't own one you should get one. We do recommend using distilled water since our well water left deposits in the old model. I'd also recommend cleaning frequently - that was something we didn't do as much as we should have on the original unit we owned. Overall, well worth it!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Bad instructions, complicated to use
on October 23, 2020
Posted by: Anonymous
from Lake Worth FL
The product is difficult to set up. I am a chemical engineer and the instructions are difficult to follow, don't tell you that water will drip through the ice, it is necessary to prime the pump etc. They don't tell you its not made to keep on all the time. Needs to be cleaned out frequently. Called support 3 times and the hold times are over 45 minutes. The support people are real nice and helpful.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Add water
on October 24, 2020
Posted by: BMo2605
from Alexandria, VA
Ice maker hasn't worked for almost a month. Keeps saying I need to add water. On Point Warranty has been slow to respond and not super helpful.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 26, 2020
Hi! Thanks for your feedback. We're so sorry for any inconvenience you've experienced. It sounds like you need help with your Opal Ice Maker. For product support, please contact myopalservice.com, or you can also contact 1-866-907-6718. Their hours are 8a-8p, Mon-Fri ( EST).
Written by a customer while visiting geappliances.com
Customer Rating
3
Loud Machine
on December 2, 2020
Posted by: Kel20
from Kaysville, UT
Makes ice fairly quickly and we are obsessed with the pebble ice, but the machine can get very very loud while defrosting. Moderately noisy while making ice, and it starts making new ice anytime a scoop is removed.
I would recommend this to a friend!
Features
4
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, January 5, 2021
Hello Kel20, thank you for your review. We are sorry to hear of the concern regarding your Opal Nugget Ice Maker. We appreciate your feedback and will pass it along to our Opal product team for future improvement.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not a good machine
on July 14, 2023
Posted by: tobybagwell
When it works it's good but getting it to work consistently is another story, I would recommend to everyone to not buy a nugget , find another brand !
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 17, 2023
Hi there! Thank you for your feedback. We are so sorry to hear that your Opal icemaker has not lived up to your expectations when it comes to consistently operating. This is not the consumer experience that we want or strive for. We will be sure to share these comments with our product design teams, so the necessary improvements can be made. We appreciate you choosing GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
It makes ice but keep your expectations low
on July 31, 2023
Posted by: Atxcub
from Austin, Texas
It makes nugget ice yes but definitely not a luxury appliance given the price. It does not come with a cleaning kit, descaling kit nor water filter. The app is pretty much only for scheduling it but it doesn’t really integrate with Alexa as well as you would hope. The ice bin isn’t really designed to be submerged to be clean since water will get trapped between panels for a couple of days and no way to release it.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances, August 2, 2023
Hello - Thank you kindly for taking out some time to connect and share your thoughts. We are sorry to see that this icemaker hasn't exceeded your expectations.
Keeping this in mind, we're going to be sharing this directly to our product teams. This way they can take a look at the issues you've pointed out and find ways that we can improve for our models going forward. We really appreciate you sharing this, it helps us out so much.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Keeping this in mind, we're going to be sharing this directly to our product teams. This way they can take a look at the issues you've pointed out and find ways that we can improve for our models going forward. We really appreciate you sharing this, it helps us out so much.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Amazing/Not Long Lasting
on September 6, 2023
Posted by: BARBY Y
from CA
I was so in love with this ice machine. I love chewing on ice so this came in very handy. It was working great, however all of a sudden it stop making ice. Done everything it shows online from cleaning, to resetting, to disconnect for couple of day and still nothing. Very disappointed that it's so expenses and the warranty is only a year. Too expensive to have such horrible warranty. It's like it knows as soon as the year is up it will die on you.
I would recommend this to a friend!
Features
4
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, September 7, 2023
Hi,
We're sorry to hear your icemaker stopped working. Having this happen after a year is unexpected and not at all the experience you deserve. We recommend contacting our Opal Support team at myopalservice.com or call 1-866-907-6718, M-F 8-8 EST.
Thank you for your consideration. We hope you choose GE Appliances again.
-Sylvia@GEA
We're sorry to hear your icemaker stopped working. Having this happen after a year is unexpected and not at all the experience you deserve. We recommend contacting our Opal Support team at myopalservice.com or call 1-866-907-6718, M-F 8-8 EST.
Thank you for your consideration. We hope you choose GE Appliances again.
-Sylvia@GEA
Written by a customer while visiting geappliances.com