Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,602 Reviews)
Rating breakdown 5,602 reviews
5 Stars
4,161
4 Stars
713
3 Stars
222
2 Stars
156
1 Star
350
89%of customers recommend this product.
(
4,319 out of
4,845)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
5
Convenient chewable ice
on December 30, 2021
Posted by: Billy716
from NY
Great fast and easy ice. Love the convenience. Always ice for eating or cold drinks
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent
on December 30, 2021
Posted by: Dianne07
from Mountain City, TN
We absolutely love our Opal and the black stainless is beautiful
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great ice
on December 30, 2021
Posted by: 123ice
from Louisiana
Love the small cube ice. Reminds me of sonic ice. Needs to offer a direct water line instead of side tank
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing machine!
on December 30, 2021
Posted by: Whitty19
from Poca, WV
This ice maker is amazing. You will always have the best ice ready when you are!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome for having guests!
on December 30, 2021
Posted by: Duice
from Boston
Setup took about 45 minutes but after that, machine started making full bin of ice within 30 minutes. Love the recycling of ice as well, saves water!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing Pebble Ice
on December 30, 2021
Posted by: Dani Fries
from Florida
Love love love is all I can say! I am obsessed with Chick Fil A Ice and now I get to have it at home everyday!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Day 2 fail
on December 31, 2021
Posted by: GregoryW
from Flushing, MI
Second day of ownership, the ice maker continues to ask for water. Try all the troubleshooting, got it to make ice one more time. Now it’s either making ice (but not) or asking for water still. This is going back.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, January 3, 2022
Hello. We appreciate you reaching out to us with this concern, though we truly hate to hear the Opal is not making ice normally for you. We know how frustrating an issue with a new appliance would be, and this isn’t the quality ownership experience we want to provide for you. We’d like to assist.
The Opal is meant to start producing ice about 15 to 30 minutes after it’s started, and will continue until the bin is full or the water has run out. If you have not been able to solve this by filling the unit with water, you may want to review the manual to ensure everything is set up as it should be. If you’d like to view it, the manual is available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf . The manual has information on getting started using the model, troubleshooting, and (if you think you may need to take advantage of it) your limited warranty on page 19. Resetting the Opal by disconnecting it from power for 3 to 4 hours can also help in some cases.
We hope that information is useful, but if necessary our Opal Support Line is available at 1-866-907-6718 or online at myopalservice.com . They would be glad to offer assistance with resolving this issue. We are happy to help with any other concerns or questions you have as well. -Sarah@GEA
The Opal is meant to start producing ice about 15 to 30 minutes after it’s started, and will continue until the bin is full or the water has run out. If you have not been able to solve this by filling the unit with water, you may want to review the manual to ensure everything is set up as it should be. If you’d like to view it, the manual is available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf . The manual has information on getting started using the model, troubleshooting, and (if you think you may need to take advantage of it) your limited warranty on page 19. Resetting the Opal by disconnecting it from power for 3 to 4 hours can also help in some cases.
We hope that information is useful, but if necessary our Opal Support Line is available at 1-866-907-6718 or online at myopalservice.com . They would be glad to offer assistance with resolving this issue. We are happy to help with any other concerns or questions you have as well. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Absolute Worst Application "Smart HQ
on December 31, 2021
Posted by: ALCLFL
from Florida
Love the Opal 2.0 Ice Machine, but the software used to monitor and control scheduling really, seriously, takes away from the overall experience.
I had to take my first Opal 2.0 back as it had a bad ice level sensor right out of the box. No problem with that. My problem is, I installed the Opal in Smart HQ! After getting the second Opal 2.0 home I also installed it in Smart HQ! Big problem, you ca not remove an appliance from Smart HQ so now I have two Opals showing up and I'm getting emails stating the one I don't have any more is off line.
The application Smart HQ is anything but smart. I can be in a sub-menu and just hit Home and it wants to communicate with the Ice Machine...well that take 10 to 15 seconds and it does that every time you want to go somewhere in the app. WHY?
I had to take my first Opal 2.0 back as it had a bad ice level sensor right out of the box. No problem with that. My problem is, I installed the Opal in Smart HQ! After getting the second Opal 2.0 home I also installed it in Smart HQ! Big problem, you ca not remove an appliance from Smart HQ so now I have two Opals showing up and I'm getting emails stating the one I don't have any more is off line.
The application Smart HQ is anything but smart. I can be in a sub-menu and just hit Home and it wants to communicate with the Ice Machine...well that take 10 to 15 seconds and it does that every time you want to go somewhere in the app. WHY?
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Sarah@GEA, GE_Appliances, January 3, 2022
Hey there, and thanks for letting you know about your experience. While we’re glad you love the Opal itself, we truly hate to hear you’ve had an issue with the Smart HQ app. We know how frustrating an app issue would be, especially when you already had to return your first unit because of a faulty sensor. This isn’t the positive ownership experience we want for you, and we’d like to help.
After reviewing our system, we do see you have already reached out to us and have a case assigned to you. We are confident the specialist assigned to your case will be able to offer advice for the trouble you’ve had. For an issue with the app, you can also reach out to our Connected Home Support Line at 1-800-220-6899 or via email at connected@help.geappliances.com ; that department would be glad to assist with any trouble you’ve had with the app.
Our Design team will also be informed of the trouble you’ve had for future review and development; we value your feedback, as we always want to ensure we’re aware of any potential areas of concern with the model or app. If you have any other concerns or inquiries, we are always glad to help. -Sarah@GEA
After reviewing our system, we do see you have already reached out to us and have a case assigned to you. We are confident the specialist assigned to your case will be able to offer advice for the trouble you’ve had. For an issue with the app, you can also reach out to our Connected Home Support Line at 1-800-220-6899 or via email at connected@help.geappliances.com ; that department would be glad to assist with any trouble you’ve had with the app.
Our Design team will also be informed of the trouble you’ve had for future review and development; we value your feedback, as we always want to ensure we’re aware of any potential areas of concern with the model or app. If you have any other concerns or inquiries, we are always glad to help. -Sarah@GEA
Written by a customer while visiting geappliances.com