Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
piece of junk. under designed and unreliable.
on March 3, 2021
Posted by: GJL_AZ
from Scottsdale
I purchased in 2020. 1st machine ran for a few months and then became very intermittent and then quit. I sanitized regularly, used good RO water. My only recourse was to get a refurbished replacement. It took 10 weeks through their warranty provider. After 24 hours, it developed a bad leak. Another 10 weeks to get that replacement and the 3rd machine does not pump water so that it can make ice. Unbelievable. There is absolutely no way there are hundreds of positive reviews for this piece of junk. 3 machines. 3 different issues. Almost a statistical impossibility that this could occur with a well designed, well made appliance. I DO NOT RECOMMEND this product regardless of how tempting the opal ice is. The only thing worse than the machine is the warranty support from the 3rd party that handles this product for GE. I know why they farmed this out!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, March 10, 2021
Hello GJL_AZ - We are very sorry to hear about the string of poor Opal products you received. This is certainly not something we would expect and know how frustrating it must be. Please call our Opal Support team at 1-800-430-1757.
Thanks so much for sharing your experience. Please do not hesitate to reach out with any further questions or concerns.
Thanks so much for sharing your experience. Please do not hesitate to reach out with any further questions or concerns.
Written by a customer while visiting geappliances.com
Customer Rating
5
I Love This Ice Maker!
on March 4, 2021
Posted by: Csell1974
from Clinton, MD
This ice maker is a great addition to my home bar. I love the stylist and modern look. Also it's easy to clean and can barely hear it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
It’s Perfect!
on March 7, 2021
Posted by: HMcCann
from Tennessee
Not a single complaint! Makes plenty of ice for my family of 6. It’s fairly quiet and the minimal space it take up is well worth the benefits.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect Ice!
on March 8, 2021
Posted by: Whis31
from Columbus, OH
Looking for that perfect ice for your drink of choice, well here it is! Perfect nugget ice. It is quick to make and easy replenish. Worth every penny!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome!! Just buy it!!
on March 8, 2021
Posted by: Hun62793
from Texas
If you’re wondering whether to get this or not... just order it! Amazing... the family loves the nugget ice! You won’t regret it!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, March 19, 2021
Hey there,
We definitely agree that this ice maker is indeed awesome! Having access to fresh nugget ice anytime is like a dream come true. We're glad to have been able to provide you and your family with such a great product. All the best. Mike@GEA
We definitely agree that this ice maker is indeed awesome! Having access to fresh nugget ice anytime is like a dream come true. We're glad to have been able to provide you and your family with such a great product. All the best. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Family love this unit, couple trade off’s though
on March 16, 2021
Posted by: Hoski
from Phoenix, AZ
Well I’ll start off my saying my wife and 6 year old are obsessed with chewing ice. My kitchen floor is constantly wet due to the fact my GE fridge spits out the ice at million miles per hour so it’s hard not catching all of it. With this I knew we’d fix that problem and also the fear of my kid busting a tooth on harder ice.
There is a couple other options when it comes to nugget ice but it’s still limited. This obviously is probably the most expensive one but between all my Kitchen appliances being GE cafe, I wanted to keep it universal. Plus the fact this one is shorter then other ones so it fits under the standard cabinet height.
As far as function, it does what it’s meant to do. Add water and make ice. There is a reservoir inside that you fill with water and also the external one. It’s highly recommended filling both options however pro tip, fill the external tank prior to the internal tank. If you do the internal first, it fills up the external base for the external tank
And when you side the tank in, water shoots out everywhere.
And when you side the tank in, water shoots out everywhere.
Ice quality I feel is good, it’s soft and crunchy at the same time and absorbs the liquids nicely when used in drinks. Nuggets do not stick together so I feels that’s also a good plus.
My only two issues are
A)The noise, it can be loud and louder than I was hoping it would be. For some reason it’s has a good vibration noise if I don’t have the external tank installed down the side. My kitchen is separated from the house as far as not being a open floor plan so thank goodness for that, I still can hear it from the next room over. It is louder than my GE dishwasher to give you a idea.
A)The noise, it can be loud and louder than I was hoping it would be. For some reason it’s has a good vibration noise if I don’t have the external tank installed down the side. My kitchen is separated from the house as far as not being a open floor plan so thank goodness for that, I still can hear it from the next room over. It is louder than my GE dishwasher to give you a idea.
B) Water.... it does use a lot of water, both tanks of water will be used in a couple days with minor use. It’s an expected problem but I don’t know if it melts quicker than expected but then again it reuses the melted ice. If you’re able to attached an actual water line, go that route!
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great ice
on March 27, 2021
Posted by: Mr Bigshot
from Meridian
My wife loves it! No more making trips to Sonic to get ice.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
4
I love the ice but...
on April 9, 2021
Posted by: Kents wife
from Texas
The ice is almost like the ice you get at Sonic or some other places except it is just a little less airy and soft. I chew on ice all day due to dry mouth from medications and this doesn’t break my teeth. I have only had it for a few weeks but I already having an issue with it. When the ice fills up and stops making more, it will not resume making ice when it melts down or you use some. I have to turn it off then back on to make it work. Other than that, I love it.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com